Lucent Technologies CentreVu CMS Administration, User Manual

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Task: administering exceptions CentreVu CMS Administration
Administering agent exceptions
8-4
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Administering agent exceptions
Overview
• You administer agent exceptions per split or per skill; the
exceptions apply to all agents logged into the split or skill.
• External outbound exceptions are a subset of outbound
exceptions. If both types of exceptions are administered, the limit
for external outbound covers external outbound calls and the limit
for outbound covers only internal outbound calls.
Steps
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1 From the controller window, select Tools | Commands | Exceptions.
The Exceptions selector window opens.
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2 In the ACD, select the ACD for which you want to administer agent
exceptions.
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3
Select Operations | Agent Exceptions.