Glossary
CentreVu CMS Administration
GL-8
database
A group of files that store ACD data according to a specific time period. This can
be current and previous intrahour real-time data or intrahour, daily, weekly, and
monthly historical data.
database item
A name for a specific type of data stored in one of the CentreVu CMS databases. A
database item can store ACD identifiers such as split numbers or names, login IDs,
and VDNs or statistical data on ACD performance such as number of ACD calls,
wait time for calls in queue, current states of individual agents, etc.
database tables
Tables used to collect, store, and retrieve ACD data. Database items are names of
columns in the tables.
date format
The standard format for entering dates on CentreVu Supervisor reports.
DDC
See direct department calling.
delete
A CentreVu CMS operation that removes the entry on the window from the
database.
dequeued and abandoned (DABN)
A trunk state in which the trunk quickly goes to idle after the caller abandons the
call.
designer reports
Customized reports that you create using CentreVu Report Designer and run from
CentreVu Supervisor.
Dictionary
A CentreVu CMS capability you use to assign names to call center elements such
as login IDs, splits/skills, trunk groups, VDNs, and vectors. These names appear
on reports, making them easier to interpret.
DID
See direct inward dialing.
direct agent ACD (DACD)
An agent state in which the agent is on a direct agent ACD call.
Summary of Contents for CentreVu CMS Administration
Page 1: ...585 210 910 Comcode 108501743 Issue 1 November 1999 CentreVu CMS Administration...
Page 12: ...About this information product CentreVu CMS Administration xii...
Page 148: ...Task automating your activities with scripting CentreVu CMS Administration Task reference 5 16...
Page 382: ...Task learning and using Solaris CentreVu CMS Administration Restore files in Solaris 12 12...
