Lucent Technologies CentreVu CMS Administration, User Manual

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Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Defining your own database items
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Defining your own database items
Overview You can define your own database items, which are stored in their own
tables in the
CentreVu
CMS database. This allows you to combine
your own data with
CentreVu
CMS data on custom reports. You can
also change or delete your own database items.
Prerequisites You must first create the table in the database before you create a
custom database item.
Steps
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1
From the controller window, select Commands | Dictionary or select
Dictionary on the toolbar.
The Dictionary selector window opens.
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2 Select Operations | Custom Items.
The Custom Items input window opens.
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3 In the Database item field, type the name of the database item that you
want to add, change, delete, or view.
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4 In the Description field, type a description of the database item. You can
add, change, or delete this description.