Lucent Technologies CentreVu CMS Administration, User Manual

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Navigating CentreVu® Supervisor CentreVu CMS Administration
Using the controller window after you log into the server
2-4
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Using the controller window after you log into the server
Overview When you are logged into the
CentreVu
CMS server, the toolbar,
status bar, and menu bar on the controller window offer additional
functions. Your
CentreVu
CMS user permissions determine which
toolbar buttons and menu options you can use.
Steps
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1
From the Connect menu, select Logout to log off the server at any time,
or select Exit to see a logout prompt and then click Yes to close
CentreVu
Supervisor.
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2
From the Commands menu, select Reports to open the Reports selector
window; select Dictionary to open the Dictionary selector window;
select Exceptions to open the Exceptions selector window; select Agent
Administration to open the Agent Administration selector window;
select Call Center Administration to open the Call Center
Administration selector window; and select Report Wizard to build a
custom report and see data in charts, tables, or a combination of both.