Lucent Technologies CentreVu CMS Administration, User Manual

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Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, adding, deleting, or changing trunk group names
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Viewing, adding, deleting, or changing trunk group names
Overview Names you assign to your ACD trunk groups display on reports,
making your reports easier to identify and read.
Prerequisites Note that:
• A trunk group name can be a published phone number (prepended
with an alphabetic character), a variation of an associated split or
skill name, or any other name that reflects the configuration of
your trunk groups, splits or skills, and ACDs.
• When naming trunk groups, you may want to be consistent with
the names given trunk groups and splits or skills by your switch
administrator.
• If you assign a trunk group name, the name displays on trunk
group reports or windows instead of the trunk group number.
Steps
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1
From the controller window, select Commands | Dictionary or select
Dictionary on the toolbar.
The Dictionary selector window opens.
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2 Select Operations | Trunk Groups.
The Trunk Groups input window opens.