Task: administering your call center
CentreVu CMS Administration
Adding, deleting, or changing VDN call profiles
7-22
CentreVu
CMS counts calls that are either answered, connected to
non-ACD destinations, or abandoned within this range and the totals
are displayed in the VDN call profile report.
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7
In the Inc 2 through Inc 9 fields, type a number of seconds for the second
through the ninth service-level increments.
The number of seconds for each increment must be at least one second
greater than the number of seconds of the previous increment. For
example, if the number of seconds for the previous increment is 25, you
must type at least 26 seconds in the current increment.
This number forms a range with the number for the previous increment.
Though the number you type is included in the range (and is the top of
the range), the number from the previous increment is not included in
the range. For example,
WRWRWR
… means 0 to 5, 6 to 10,
and 11 to 25, etc.
CentreVu
CMS counts calls that are either answered, connected to a
non-ACD destination, or abandoned within each range. The totals are
shown on the VDN call profile report.
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8
On the Actions menu, select Add, Cancel, Delete, or Modify.
E
N D
O F
S T E P S
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Summary of Contents for CentreVu CMS Administration
Page 1: ...585 210 910 Comcode 108501743 Issue 1 November 1999 CentreVu CMS Administration...
Page 12: ...About this information product CentreVu CMS Administration xii...
Page 148: ...Task automating your activities with scripting CentreVu CMS Administration Task reference 5 16...
Page 382: ...Task learning and using Solaris CentreVu CMS Administration Restore files in Solaris 12 12...
