Task: administering call center agents
CentreVu CMS Administration
Starting an agent trace
6-4
On DEFINITY ECS/G3 without EAS, the Agent Administration
selector window looks like this:
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2
On the drop-down ACD list, select the ACD for which you are starting
the agent trace.
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3
From the Agent Administration selector window, select Operations |
Activate Agent Trace.
Summary of Contents for CentreVu CMS Administration
Page 1: ...585 210 910 Comcode 108501743 Issue 1 November 1999 CentreVu CMS Administration...
Page 12: ...About this information product CentreVu CMS Administration xii...
Page 148: ...Task automating your activities with scripting CentreVu CMS Administration Task reference 5 16...
Page 382: ...Task learning and using Solaris CentreVu CMS Administration Restore files in Solaris 12 12...
