Lucent Technologies CentreVu CMS Administration, User Manual

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Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Searching the Dictionary globally
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Searching the Dictionary globally
Overview You can search for anything in the Dictionary: a login ID or a group of
login IDs; split/skill, trunk group, or ACD names; database items;
calculations; or agent names.
Steps
.... ..... ...... ...... ...... ...... ...... ...... ..... ...... ...... ...... ...... ...... ..... ...... ...... ...... ...... ...... ...... ..... ... ...... ...... ...... ...... ...... ..... ...... .
1 From the controller window, select Commands | Dictionary, or select
Dictionary on the toolbar.
The Dictionary selector window opens.
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2
Select Operations | Global Search Input.
The Global Search Input window opens.
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3
In the Search for field, type the search pattern for the item or items you
are looking for.
E
N D O F S T E P S
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Results
This is how the output window displays the results of your global
search.