Lucent Technologies CentreVu CMS Administration, User Manual

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Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, adding, deleting, or changing vector names
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Viewing, adding, deleting, or changing vector names
Overview You can assign names to vectors so that the names instead of the vector
numbers display on vector reports and administration windows. Your
vector names should reflect the configuration of your ACD and convey
one or more of the following:
• The vector's purpose (for example, sales or customer service)
• The VDNs assigned to the vector (for example, vdn2001,
vdn3001, and vdn4001)
• The splits or skills to which the vector sends calls (for example,
sales1, sales2, AUDIX system)
• Select Find One or List All to list the vectors that have already
been assigned names.
Prerequisites
The Vectors window is available only if your company has purchased
the Call Vectoring feature.
Steps
.... ..... ...... ...... ...... ...... ...... ...... ..... ...... ...... ...... ...... ...... ..... ...... ...... ...... ...... ...... ...... ..... ... ...... ...... ...... ...... ...... ..... ...... .
1 From the controller window, select Dictionary | Commands or select
Dictionary on the toolbar.
The Dictionary selector window opens.
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2
Select Operations | Vectors.
The Vectors input window opens.