About this information product
CentreVu CMS Administration
ix
Conventions used
The following conventions are used in this information product.
Product release
DEFINITY
Enterprise Communications Server is called “ECS” or
“switch”. Unless otherwise noted, the term ECS includes Releases 6, 7,
and 8. The functionality of earlier switch releases is noted if it differs
from that of Releases 6 through 8.
Document number
Lucent publication titles are followed by their document number. For
example, see
CentreVu
Supervisor Release 8
Reports 585-210-929
.
Adding or deleting call work codes
and split/skill call profiles,
changing VDN skill preferences,
viewing trunk group assignments,
changing VDN call profiles, and
other call center activities
Administering your call center
To learn about...
See this task...
Defining agents, split/skill, trunk
group, VDN, and vector
exceptions, and running exceptions
reports
Administering exceptions
Kinds of permissions; how and
when to assign them
Assigning user permissions
Changing
CentreVu
CMS state,
allocating storage space,
specifying storage intervals, and
other system setup activities
Viewing and changing system
setup values
Understanding maintenance:
backups, restores, and backup
strategy; the maintenance error
log; backup volumes and labeling
Maintaining
CentreVu
CMS
The Solaris operating system and
how to use it
Learning and using Solaris
How timetables and shortcuts
streamline your activities
Using timetables and shortcuts
Summary of Contents for CentreVu CMS Administration
Page 1: ...585 210 910 Comcode 108501743 Issue 1 November 1999 CentreVu CMS Administration...
Page 12: ...About this information product CentreVu CMS Administration xii...
Page 148: ...Task automating your activities with scripting CentreVu CMS Administration Task reference 5 16...
Page 382: ...Task learning and using Solaris CentreVu CMS Administration Restore files in Solaris 12 12...
