Task: running, printing, exiting, and restarting a report
CentreVu CMS Administration
Task reference
4-7
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Task reference
How reports work
CentreVu
®
CMS collects data from ACD activity and stores it in one
of the
CentreVu
CMS databases. The data reflects the activity of your
splits/skills, trunks, trunk groups, agents, agent groups, VDNs, and
vectors. You can view this data by generating a
CentreVu
CMS report.
Kinds of reports
The kinds of reports you can generate are:
•
Standard real-time
•
Standard historical
•
Standard integrated
•
Custom real-time
•
Designer (
CentreVu
Supervisor)
•
Custom historical
•
Custom
CentreVu
CMS
•
Exceptions
•
Forecast (available as an add-on feature)
Configuring reports
You can customize standard reports or design custom reports from
scratch.
See
CentreVu
CMS R3V5 Custom Reports and
CentreVu Report
Designer Version 6 User Guide
for more information.
What reports summarize
Use
CentreVu
CMS/CentreVu Supervisor reports to summarize the
status of:
•
Any measured subset of the ACD, including agents, splits/skills,
trunks/trunk groups, VDNs, vectors, call work codes, and call
records
•
Agent administration
•
Call center administration
•
Dictionary
•
Exceptions
•
Maintenance
Summary of Contents for CentreVu CMS Administration
Page 1: ...585 210 910 Comcode 108501743 Issue 1 November 1999 CentreVu CMS Administration...
Page 12: ...About this information product CentreVu CMS Administration xii...
Page 148: ...Task automating your activities with scripting CentreVu CMS Administration Task reference 5 16...
Page 382: ...Task learning and using Solaris CentreVu CMS Administration Restore files in Solaris 12 12...
