Lucent Technologies CentreVu CMS Administration, User Manual

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Task: viewing and changing system setup values CentreVu CMS Administration
Setting up a pseudo-ACD
10-8
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Setting up a pseudo-ACD
Overview A pseudo-ACD is an area in
CentreVu
CMS used to place previously
backed-up ACD data.
Prerequisites
• If you create a pseudo-ACD using
CentreVu
Supervisor, you
need to log out of
CentreVu
Supervisor and then log back into
CentreVu
Supervisor to see the new pseudo-ACD.
• If the Forecast is enabled on the pseudo-ACD, change the values
for the Forecast archive parameters as necessary.
Steps
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1
From the controller window, select Tools | CMS System Setup.
The CMS System Setup selector window opens.
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2 Select Operations | Pseudo ACD Setup.