Lexmark Optra Color 45, User Manual

Page: 182 / 331

165
Chapter 6: Solving Printer Problems
Sol
v
ing P
rinter P
roblems
Caring for Your Printer
Printing Problems
Problem Action
Job did not print or
incorrect
characters printed. Make sure the
Ready
status message appears on the
operator panel display before you send a job to print.
Press
Go to return the printer to the Ready status
message.
Make sure there is print material loaded in the printer.
Press
Go
to return the printer to the
Ready
status
message.
Verify that the printer is using the correct printer
language.
• Verify that the correct printer driver is being used.
• Check the cable connection. Make sure you are using
the correct cable. Use IEEE 1284-compliant parallel
cable. We recommend Lexmark part number 1329605
(10 ft) or 1427498 (20 ft). If you use RS-232 Serial,
verify that a null modem cable is used.
• If the printer is connected through a switch box, try a
direct connection.
• Verify that the correct paper size is selected through
the operator panel, in the printer driver, or in the
software application setting.
• Make sure PCL SmartSwitch and PS SmartSwitch
are set to
On
.
• If a print spooler is used, verify that the spooler is not
stalled.
• If you print across a network or on a Macintosh, see
“Network Printing Problems” on page 173.
Check the printer interface from the
SETUP MENU
.
Determine which host interface you are using. Print a
menus settings page to verify that the current interface
settings are correct. See “Printing the Menu Settings
Page” on page 55 for more information.
If you are using serial interface:
• Make sure Honor DSR is set to Off .
• Check the protocol, baud, parity, and data bit
settings. The settings on the printer and on the host
computer should match.