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Notices

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Summary of Contents for CS410 series

Page 1: ...CS410 Series and CS417 User s Guide November 2017 www lexmark com Machine type s 5027 Model s 410 430...

Page 2: ...installation 23 Installing optional trays 24 Attaching cables 26 Setting up the printer software 26 Installing the printer software 26 Adding available options in the print driver 27 Networking 27 Pre...

Page 3: ...preprinted forms and letterhead 48 Using recycled paper and other office papers 48 Storing paper 49 Supported paper sizes types and weights 49 Supported paper sizes 49 Supported paper types and weight...

Page 4: ...on gure MP menu 64 Substitute Size menu 64 Paper Texture menu 65 Paper Weight menu 66 Paper Loading menu 68 Custom Types menu 69 Universal Setup menu 69 Reports menu 70 Reports menu 70 Network Ports m...

Page 5: ...the brightness of the printer display 105 Recycling 106 Recycling Lexmark products 106 Recycling Lexmark packaging 106 Returning Lexmark cartridges for reuse or recycling 106 Securing the printer 107...

Page 6: ...tor information 133 Setting up Remote Operator Panel 133 Checking the printer status 133 Viewing reports 133 Con guring supply noti cations from the Embedded Web Server 134 Modifying con dential print...

Page 7: ...ty problems 169 Color quality problems 187 Embedded Web Server does not open 191 Contacting customer support 192 Notices 193 Product information 193 Edition notice 193 Power consumption 198 Index 204...

Page 8: ...TION POTENTIAL INJURY Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product The use of non Lex...

Page 9: ...n upright position Avoid severe jarring movements Make sure that your ngers are not under the printer when you set it down Make sure that there is adequate clearance around the printer CAUTION POTENTI...

Page 10: ...ature power cord or telephone during a lightning storm CAUTION SHOCK HAZARD To avoid the risk of electrical shock when cleaning the exterior of the printer unplug the power cord from the electrical ou...

Page 11: ...ork Caring for and maintaining the printer Troubleshooting and solving problems User s Guide and Quick Reference Guide The guides are available at http support lexmark com Note These guides are also a...

Page 12: ...ntries and regions See the printed warranty that came with this printer Selecting a location for the printer CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 lb and requires two or...

Page 13: ...HAZARD Floor mounted con gurations require additional furniture for stability You must use either a printer stand or printer base if you are using multiple input options If you purchased a printer wit...

Page 14: ...with integrated multipurpose feeder Tray 2 Note This tray is standard on select printer models 6 Optional 550 sheet tray Tray 3 Using the printer control panel 3 1 2 4 8 7 6 9 10 5 Use the To 1 Displ...

Page 15: ...tanding the colors of the Sleep button and indicator lights The colors of the Sleep button and indicator lights on the control panel signify a printer status or condition Indicator light Printer statu...

Page 16: ...your printer 1 Obtain the printer IP address From the TCP IP section in the Network Ports menu By printing a network setup page or menu settings page and then nding the TCP IP section Notes An IP addr...

Page 17: ...the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer You can customize your printer con...

Page 18: ...bles going into the printer 1 Access the controller board at the back of the printer Note This task requires a at head screwdriver 2 Turn the screws counterclockwise to remove them 3 Slightly open the...

Page 19: ...2 1 1 Memory card connector 2 Option card connector 5 Reattach the cover 1 2 Additional printer setup 19...

Page 20: ...plug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Access...

Page 21: ...h the ridge 2 on the connector 2 1 4 Push the memory card straight into the connector and then push the card toward the controller board wall until it clicks into place 1 2 5 Close the controller boar...

Page 22: ...o the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electro...

Page 23: ...roller board access door Note When the printer software and any hardware options are installed it may be necessary to manually add the options in the printer driver to make them available for print jo...

Page 24: ...than 18 kg 40 lb and requires two or more trained personnel to lift it safely CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime...

Page 25: ...4 Align the printer with the 650 sheet duo tray and then lower the printer into place 5 Install the dust covers Additional printer setup 25...

Page 26: ...e USB cable any wireless network adapter or the printer in the area shown while actively printing A loss of data or a malfunction can occur 1 2 4 3 Use the To 1 USB printer port Connect the printer to...

Page 27: ...inter on a wireless network For information on installing the wireless network adapter see the instruction sheet that came with the adapter A Service Set Identi er SSID is a name assigned to a wireles...

Page 28: ...four in the provided spaces Select the key currently in use on the network by selecting the default WEP transmit key WPA or WPA2 preshared key or passphrase WPA includes encryption as an additional la...

Page 29: ...nsecured SSIDs Enter a network name Manually type the SSID Note Make sure to type the correct SSID Wi Fi Protected Setup Connect the printer to a wireless network using Wi Fi Protected Setup 3 Press a...

Page 30: ...work A wireless network adapter is installed in your printer and working properly For more information see the instruction sheet that came with the wireless network adapter 1 Open a Web browser and th...

Page 31: ...ave it From the printer control panel navigate to Settings Reports Menu Settings Page Printing a network setup page If the printer is attached to a network then print a network setup page to verify th...

Page 32: ...Con guring Universal paper settings The Universal paper size is a user de ned setting that lets you print on paper sizes that are not preset in the printer menus Notes The smallest supported Universal...

Page 33: ...UTION POTENTIAL INJURY To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Pull out the tray completely Note Do not remove trays while a jo...

Page 34: ...on the guide 4 Squeeze and then slide the width guide tab to the correct position for the size of the paper being loaded 2 1 Note Use the paper size indicators on the bottom of the tray to help positi...

Page 35: ...y cause jams Loading the 650 sheet duo tray The 650 sheet duo tray Tray 2 consists of a 550 sheet tray and an integrated 100 sheet multipurpose feeder The tray is loaded in the same way as the 250 she...

Page 36: ...1 2 3 1 Length guide tab 2 Paper size indicator 3 Width guide tab Loading the multipurpose feeder 1 Push the multipurpose feeder latch to the left Loading paper and specialty media 36...

Page 37: ...o loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface Hold transparencies by the edges and then fan them Straighten the edges on a level surface Note...

Page 38: ...ty media is below the maximum paper ll indicator located on the paper guides 1 2 5 4 3 1 Width guide tab 2 Maximum paper ll indicator 3 Width guide 4 Feeder extender 5 Paper size indicator 6 Load the...

Page 39: ...ze and type in the Paper menu to match the paper loaded in the tray Loading the manual feeder The standard 250 sheet tray has an integrated manual feeder that can be used to print on different types o...

Page 40: ...per may cause jams Linking and unlinking trays The printer links trays when the speci ed paper size and type are the same When a linked tray becomes empty paper feeds from the next linked tray To prev...

Page 41: ...s menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Se...

Page 42: ...er control panel navigate to Settings Paper Menu Custom Types 2 Select a custom paper type name and then select a paper type Note Paper is the factory default paper type for all user de ned custom nam...

Page 43: ...speci cally for laser printers Print a test page on the letterhead being considered for use before buying large quantities Before loading letterhead ex fan and straighten the stacks to prevent sheets...

Page 44: ...feeder A B C Two sided Faceup Load the sheet with the bottom edge entering the printer rst Multipurpose feeder One sided Facedown Load the sheet with the top edge entering the printer rst Note Check w...

Page 45: ...ngerprints on the transparencies to prevent print quality problems Before loading transparencies ex fan and straighten the stacks to prevent sheets from sticking together Tips on using envelopes From...

Page 46: ...ive Before loading labels on the tray ex and fan labels to loosen them Straighten the edges on a level surface Tips on using card stock Card stock is heavy single ply specialty media Many of its varia...

Page 47: ...int quality and the ability of the printer to feed the paper correctly Leave paper in its original wrapper until it is time to use it This limits the exposure of paper to moisture changes that can deg...

Page 48: ...orms and letterhead Use grain long for 60 90 g m2 16 24 lb paper Use only forms and letterhead printed using an offset lithographic or engraved printing process Avoid paper with rough or heavily textu...

Page 49: ...lines to help avoid jams and uneven print quality For best results store paper where the temperature is 21 C 70 F and the relative humidity is 40 percent Most label manufacturers recommend printing in...

Page 50: ...216 x 330 mm 8 5 x 13 in 1 1 1 1 Statement 140 x 216 mm 5 5 x 8 5 in X X 1 X X 1 The paper source supports paper size without size sensing 2 Universal is only supported in the standard 250and optional...

Page 51: ...X B5 Envelope 176 x 250 mm 6 9 x 9 8 in X X 1 X X Other Envelope 98 x 162 mm 3 9 x 6 3 in up to 176 x 250 mm 6 9 x 9 8 in X X 1 X X 1 The paper source supports paper size without size sensing 2 Unive...

Page 52: ...ted multipurpose feeder supports different paper sizes types and weights Labels transparencies envelopes and card stock always print at reduced speed Paper type 250 sheet tray Manual feeder 650 sheet...

Page 53: ...bedded Web Server 1 Open a Web browser and then type the IP address of the printer in the address eld Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address a...

Page 54: ...content of the pages is mixed Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address eld Notes View the printer IP address in the TCP IP section in the...

Page 55: ...n when a ash drive is installed If you insert the ash drive when the printer requires attention such as when a jam has occurred then the printer ignores the ash drive If you insert the ash drive while...

Page 56: ...e system are not supported Recommended ash drives File type Lexar JumpDrive FireFly 512MB and 1GB SanDisk Cruzer Micro 512MB and 1GB Sony Micro Vault Classic 512MB and 1GB Documents pdf xps Images dcx...

Page 57: ...ome printer models 1 From the home screen of your mobile device launch a compatible application 2 Select an item to print and then tap the share icon 3 Tap Print and then select a printer 4 Print the...

Page 58: ...rinted Reserve Job Expiration Lets you store print jobs for printing at a later time The print jobs are held until deleted from the Held Jobs menu Notes Con dential Verify Reserve and Repeat print job...

Page 59: ...ctory menu item appears only when an optional ash memory or printer hard disk is installed Canceling a print job Canceling a print job from the printer control panel 1 From the printer control panel p...

Page 60: ...dard Network or Network x Standard USB SMTP Setup Security Settings Help Option Card Menu Miscellaneous Security Settings Con dential Print Erase Temporary Data Files Security Audit Log Set Date and T...

Page 61: ...default setting From the Paper menu set Con gure MP to Cassette for MP Feeder to appear as a menu setting If two trays contain paper of the same size and type and the trays have the same settings then...

Page 62: ...tray supports transparency Multipurpose Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive O cio Mexico Folio Statement Universal 7 3 4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envel...

Page 63: ...ecutive O cio Mexico Folio Statement Universal Specify the size of the paper being manually loaded Note Letter is the U S factory default setting A4 is the international factory default setting Manual...

Page 64: ...etermine when the printer selects paper from the multipurpose feeder Notes Cassette is the factory default setting Cassette con gures the multipurpose feeder as the automatic paper source Manual sets...

Page 65: ...y Texture Smooth Normal Rough Specify the relative texture of the glossy paper loaded Note Normal is the factory default setting Labels Texture Smooth Normal Rough Specify the relative texture of the...

Page 66: ...e relative texture of the custom paper loaded Notes Normal is the factory default setting The options appear only if custom type is supported Paper Weight menu Use To Plain Weight Light Normal Heavy S...

Page 67: ...actory default setting Preprinted Weight Light Normal Heavy Specify the relative weight of the preprinted paper loaded Note Normal is the factory default setting Colored Weight Light Normal Heavy Spec...

Page 68: ...s the paper type Colored Loading Duplex Off Determine and set two sided printing for all print jobs that specify Colored as the paper type Light Loading Duplex Off Determine and set two sided printing...

Page 69: ...versal Setup menu Use To Units of Measure Inches Millimeters Identify the units of measure Notes Inches is the U S factory default setting Millimeters is the international factory default setting Port...

Page 70: ...s connected to print servers Network x Setup Page Print a report containing information on network printer settings such as the TCP IP address information Notes This menu item is available only when m...

Page 71: ...he factory default setting If PCL SmartSwitch is disabled then the printer does not examine incoming data and it uses the default printer language speci ed in the Setup menu PS SmartSwitch On Off Set...

Page 72: ...Notes Off is the factory default setting The printer automatically restarts when the setting is changed from the control panel The menu selection is then updated Mac Binary PS On Off Auto Set the prin...

Page 73: ...is the factory default setting A setting value of 0 disables the timeout A value between 1 and 9 is invalid Banner Page Off On Allow the printer to print a banner page Note Off is the factory default...

Page 74: ...ly using a Web browser Note Yes is the factory default setting WINS Server Address View or change the current WINS server address Enable DDNS Yes No View or change the current DDNS setting Note Yes is...

Page 75: ...etwork and enable network security Notes Start Push Button Method connects the printer to a wireless network when buttons on both the printer and the access point wireless router are pressed within a...

Page 76: ...er View Address Show the assigned AppleTalk address Note The AppleTalk address can be changed only from the Embedded Web Server Set Zone list of zones available on the network Provide a list of AppleT...

Page 77: ...s the factory default setting Disabled turns off job buffering Any jobs already buffered in the printer hard disk are printed before normal processing resumes The USB buffer size value can be changed...

Page 78: ...d is the factory default setting When the Negotiate setting is used the SMTP server determines if SSL will be used SMTP Server Authentication No authentication required Login Plain CRAM MD5 Digest MD5...

Page 79: ...rned off then all con dential jobs held in the printer RAM are deleted Repeat Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a time limit on how long the printer stores print jobs Verify Job Ex...

Page 80: ...Embedded Web Server and saved on a computer Delete Log Yes No Specify whether or not audit logs are deleted Note Yes is the factory default setting Con gure Log Enable Audit Yes No Enable Remote Sysl...

Page 81: ...uses the applicable Daylight Saving Time associated with the Time Zone setting Enable NTP On Off Enable Network Time Protocol which synchronizes the clocks of devices on a network Note On is the fact...

Page 82: ...fault settings When setting Eco Mode to Energy or Paper performance may be affected but print quality is not Quiet Mode Off On Minimize the printer noise Note Off is the factory default setting Run In...

Page 83: ...rvice Name Zero Con guration Name Custom Text x Model Name Notes IP Address is the factory default setting for Left Side Date Time is the factory default setting for Right Side Displayed Information c...

Page 84: ...o Settings Change the icons that appear on the home screen For each icon select from the following options Display Do Not display Date Format MM DD YYYY DD MM YYYY YYYY MM DD Format the date Note MM D...

Page 85: ...Mode Disabled 1 240 Set the amount of time in minutes before the printer enters a lower power state Note 15 is the factory default setting Timeouts Sleep Mode Disabled 1 120 Set the amount of time in...

Page 86: ...eceive an end of job message before canceling the rest of the print job Notes 90 is the factory default setting When the timer expires any partially printed page still in the printer is printed and th...

Page 87: ...rints jammed pages Notes Auto is the factory default setting The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks On sets the printer to alw...

Page 88: ...er language Notes PS Emulation is the factory default setting PS Emulation uses a PS interpreter for processing print jobs PCL Emulation uses a PCL interpreter for processing print jobs This does not...

Page 89: ...dge is the factory default setting Copies 1 999 Specify the default number of copies for each print job Note 1 is the factory default setting Blank Pages Do Not Print Print Specify whether blank pages...

Page 90: ...Notes Horizontal is the factory default setting Positioning depends on the number of page images and whether they are in portrait or in landscape orientation Paper Saver Orientation Auto Landscape Po...

Page 91: ...f Enable a print mode preferable for les such as architectural drawings maps electrical circuit diagrams and ow charts Notes Off is the factory default setting To set this option using the Embedded We...

Page 92: ...to use to get the printed output you want To access a complete list of color sample pages using the Embedded Web Server type the network printer IP address in the Web browser address eld Manual Color...

Page 93: ...of color conversion tables and allow the printer to make adjustments for color variations in output Notes Adjusting color starts when the menu is selected Adjusting color appears on the display until...

Page 94: ...p errors Note Off is the factory default setting PDF menu Use To Scale to Fit Yes No Scale page content to t the selected paper size Note No is the factory default setting Annotations Do Not Print Pri...

Page 95: ...font name Notes 10U PC 8 is the US factory default setting 12U PC 850 is the international factory default setting A symbol set is a set of alphabetic and numeric characters punctuation and special s...

Page 96: ...ge Paper Size and Orientation settings Select the Paper Size and Orientation you want before setting Lines per Page PCL Emulation Settings A4 Width 198 mm 203 mm Set the printer to print on A4 size pa...

Page 97: ...allows a custom setting to be assigned Tray Renumber View Factory Defaults MPF Default 8 T1 Default 1 T1 Default 4 T1 Default 5 T1 Default 20 T1 Default 21 Env Default 6 MPaper Default 2 MEnv Default...

Page 98: ...oes not occur outside the printable area Character Set 1 2 Speci es a default character set for PPDS print jobs Notes 2 is the factory default setting Character Set 2 is composed of printable characte...

Page 99: ...d Geneva Gill Sans Goudy Helvetica Hoe er Text Intl CG Times Intl Courier Intl Univers Joanna MT Letter Gothic Lubalin Graph Marigold MonaLisa Recut Monaco New CenturySbk New York Optima Oxford Palati...

Page 100: ...mage menu Use To Auto Fit On Off Select the optimal paper size scaling and orientation Note On is the factory default setting It overrides scaling and orientation settings for some images Invert On Of...

Page 101: ...nd feeders Print Defects Guide Provides a template for determining the cause of repeating print quality defects and lists settings that can be used to adjust print quality Menu Map Provides a list of...

Page 102: ...ons such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper For information on how you can quickly save paper and energy using one printer settin...

Page 103: ...ic two sided duplex printing Turn off print log features 2 Press Reducing printer noise Use Quiet mode to reduce the printer noise 1 From the printer control panel navigate to Settings Settings Genera...

Page 104: ...Settings 2 Select Press Sleep Button or Press and Hold Sleep Button and then press 3 Press Hibernate Setting Hibernate Timeout Hibernate Timeout lets you set the amount of time the printer waits after...

Page 105: ...ng a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings General Settings Schedule Power Modes 3 From the Action menu select the power mode 4 From the Time menu se...

Page 106: ...kaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there is less packaging to dispose of These efficiencies result in fewe...

Page 107: ...RAM to temporarily buffer user data during simple print jobs Non volatile memory Your printer may use two forms of non volatile memory EEPROM and NAND ash memory Both types are used to store operatin...

Page 108: ...ntil Wipe All Settings appears The printer will restart several times during this process Note Wipe All Settings securely removes device settings solutions jobs and passwords from the printer memory 4...

Page 109: ...paper around the printer using a soft brush or vacuum 4 Wipe the outside of the printer with a damp soft lint free cloth Notes Do not use household cleaners or detergents as they may damage the nish o...

Page 110: ...supplies To order supplies in the U S contact Lexmark at 1 800 539 6275 for information about Lexmark authorized supplies dealers in your area In other countries or regions go to www lexmark com or co...

Page 111: ...Y0 70C8HY0 70C8HY0 For more information on countries located in each region go to www lexmark com regions CS410 Regular cartridges Item Worldwide High yield regular toner cartridges Black 70C0H10 Cyan...

Page 112: ...lexmark com regions CS417 Regular cartridges Item Worldwide High yield regular toner cartridges Black 71B0H10 Cyan 71B0H20 Magenta 71B0H30 Yellow 71B0H40 For more information on countries located in...

Page 113: ...oor 2 Waste toner bottle 3 Right side cover 4 Front door 1 Unpack the replacement waste toner bottle 2 Open the front door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk...

Page 114: ...3 Open the top door 1 2 4 Remove the right side cover 1 2 Maintaining the printer 114...

Page 115: ...emove the waste toner bottle 1 2 6 Pack the used waste toner bottle For more information see Recycling Lexmark products on page 106 7 Insert the replacement waste toner bottle Maintaining the printer...

Page 116: ...the front door Replacing a black and color imaging kit 1 Open the front door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the sur...

Page 117: ...2 Open the top door 1 2 3 Remove the toner cartridges 1 2 4 Remove the right side cover 1 2 Maintaining the printer 117...

Page 118: ...1 2 6 Lift the blue levers on the imaging kit and then pull the imaging kit until it stops 1 1 2 2 7 Press down the blue lever and then grasp the green handles on the sides to pull out the imaging kit...

Page 119: ...udes the imaging kit and the black developer unit 9 Pack the used imaging kit For more information see Recycling Lexmark products on page 106 Note When replacing the black imaging kit save the cyan ma...

Page 120: ...llow cyan magenta and black developer units into the matching color slots 13 Remove the red packing strip from the imaging kit Warning Potential Damage Do not touch the shiny photoconductor drum under...

Page 121: ...14 Align and then insert the imaging kit 15 Push the blue levers down until the imaging kit is fully seated into place 1 1 2 2 Maintaining the printer 121...

Page 122: ...16 Insert the waste toner bottle 17 Insert the right side cover Maintaining the printer 122...

Page 123: ...Warning Potential Damage Damage caused by use of a non Lexmark toner cartridge is not covered under warranty Note Reduced print quality may result from using non Lexmark toner cartridges 1 Slide the r...

Page 124: ...2 Remove the toner cartridge by lifting the handle and then gently pulling it away from the imaging kit 1 2 3 Unpack the new toner cartridge and then remove its packaging Maintaining the printer 124...

Page 125: ...disposing For more information see Recycling Lexmark products on page 106 Replacing a developer unit Replace the developer unit when a print quality defect occurs or when damage occurs to the printer...

Page 126: ...2 Open the top door 1 2 3 Remove the toner cartridges 1 2 Maintaining the printer 126...

Page 127: ...4 Remove the right side cover 1 2 5 Remove the waste toner bottle 1 2 6 Lift the blue levers on the imaging kit and then pull the imaging kit until it stops 1 1 2 2 Maintaining the printer 127...

Page 128: ...t the imaging kit Warning Potential Damage Do not touch the underside of the imaging kit This could damage the imaging kit 1 2 8 Remove the used developer unit 9 Gently shake the replacement developer...

Page 129: ...10 Remove the red shipping cover from the developer unit 11 Insert the developer unit 12 Align and then insert the imaging kit Maintaining the printer 129...

Page 130: ...13 Push the blue levers down until the imaging kit is fully seated into place 1 1 2 2 14 Insert the waste toner bottle Maintaining the printer 130...

Page 131: ...bag that the replacement developer unit came in before disposing For more information see Recycling Lexmark products on page 106 Moving the printer Moving the printer to another location CAUTION POTEN...

Page 132: ...have a caster base but is con gured with optional trays then lift the printer off the trays Do not try to lift the printer and the trays at the same time Always use the handholds on the printer to lif...

Page 133: ...3 123 123 2 Click Settings Remote Operator Panel Settings 3 Select the Enable check box and then customize the settings 4 Click Submit To use the application click Remote Operator Panel Launch VNC App...

Page 134: ...IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily...

Page 135: ...tes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy ser...

Page 136: ...ude the display language custom sizes and messages and network port menu settings All downloads stored in the RAM are deleted Downloads stored in the ash memory or in the printer hard disk are not aff...

Page 137: ...ect loading of paper Incorrect loading of paper Do not load or remove a tray while the printer is printing Do not load too much paper Make sure that the stack height is below the maximum paper ll indi...

Page 138: ...mmed by hand Do not mix paper sizes weights or types in the same tray Make sure that the paper size and type are set correctly on the computer or printer control panel Store paper according to manufac...

Page 139: ...ents are removed Paper jam in the front door Paper jam in the fuser 1 Open the front door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component a...

Page 140: ...Below the fuser In the fuser access door 3 Close the front door Clearing jams 140...

Page 141: ...r jam in the duplex unit 1 Open the front door 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Close the front door Paper jam in trays 1 Pull out the tray Clearing jams...

Page 142: ...paper Note Make sure that all paper fragments are removed 3 Insert the tray Paper jam in the manual feeder 1 Remove the tray 2 Remove the jammed paper Note Make sure that all paper fragments are remov...

Page 143: ...jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Flex fan and align the paper edges before lo...

Page 144: ...4 Reload paper Clearing jams 144...

Page 145: ...nd then select Finished changing paper on the printer control panel to clear the message and continue printing For non touch screen printer models press to con rm Note Make sure the paper size and typ...

Page 146: ...he type can be a black imaging kit or a black and color imaging kit You may need to order an imaging kit If necessary select Continue on the printer control panel to clear the message and continue pri...

Page 147: ...disk contains print jobs that were stored when the hard disk was installed in a different printer model From the printer control panel select Continue to clear the message For non touch screen printe...

Page 148: ...ray into the printer Insufficient memory some Held Jobs were deleted 37 The printer deleted some held jobs in order to process current jobs Select Continue to clear the message For non touch screen pr...

Page 149: ...orrect paper type and size then it prints from the default paper source Cancel the current job Load paper source with paper size Try one or more of the following Load the tray or feeder with the corre...

Page 150: ...t each page paper loaded or press on the printer control panel to clear the message and continue printing Cancel the current job Load Manual Feeder with paper type paper size Try one or more of the fo...

Page 151: ...twork rmware in the printer or print server For more information visit the Lexmark support Web site at http support lexmark com Not enough free space in ash memory for resources 52 Try one or more of...

Page 152: ...complete From the printer control panel press to clear the message and continue printing For more information go to http support lexmark com or contact customer support Reinstall missing or unresponsi...

Page 153: ...e message and continue printing For more information see the instruction sheet that came with the supply Note If you do not have a replacement imaging kit then see the Ordering supplies section of the...

Page 154: ...it 32 xy Note The type can be a black imaging kit or a black and color imaging kit Remove the indicated imaging kit and then install a supported one to clear the message Note If you do not have a repl...

Page 155: ...Try one or more of the following From the printer control panel touch Prompt for supplies to view all error messages that indicate what supplies are needed to continue processing the current job For...

Page 156: ...ng For non touch screen printer models press to con rm Solving printer problems Basic printer problems The printer is not responding Action Yes No Step 1 Make sure the printer is turned on Is the prin...

Page 157: ...xtension cords Is the printer plugged into any surge protectors uninterruptible power supplies or extension cords Connect the printer power cord directly to a properly grounded electrical outlet Go to...

Page 158: ...printer then wait for about 10 seconds and then turn the printer back on Do Please wait and Ready appear on the printer display The problem is solved Turn off the printer and then contact customer sup...

Page 159: ...ical outlet and then turn on the printer Is the internal option properly installed in the controller board Go to step 3 Connect the internal option to the controller board Step 3 Print a menu settings...

Page 160: ...10 seconds and then turn the printer back on b Resend the print job Is the tray working The problem is solved Go to step 3 Step 3 Check if the tray is installed and recognized by the printer Print a m...

Page 161: ...if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray Check if the paper guides are aligned against the edges of the paper Make sure the paper is belo...

Page 162: ...home screen application problems An application error has occurred Action Yes No Step 1 Check the system log for relevant details a Open a Web browser and then type the printer IP address in the addr...

Page 163: ...elect Standard Network or Network x and then set SmartSwitch to On b Resend the print job Do incorrect characters print Contact customer support The problem is solved Job prints from the wrong tray or...

Page 164: ...Finishing menu on the printer control panel set Collate to 1 2 3 1 2 3 b Resend the print job Did the job print and collate correctly The problem is solved Go to step 2 Step 2 a From the printer softw...

Page 165: ...elect the printer for each document that you want to print b Resend the print job Do the jobs print The problem is solved Go to step 2 Step 2 a Check if the printer is plugged in and turned on and if...

Page 166: ...cted Action Yes No Step 1 Change the environmental settings of the printer a From the printer control panel navigate to Settings General Settings b Select Eco Mode or Quiet Mode and then select Off No...

Page 167: ...p 5 Step 5 a Check if the cable connections to the printer and print server are secure For more information see the setup documentation that came with the printer b Resend the print job Did the job pr...

Page 168: ...5 mm 3 09 in 95 mm 3 74 in 2 Take note of the distance and then contact customer support or your service representative The problem is solved Tray linking does not work Notes The trays can detect pap...

Page 169: ...on Yes No Step 1 Adjust the print timeout settings a From the printer control panel navigate to Settings General Settings Timeouts Print Timeout b Select a higher setting and then depending on your pr...

Page 170: ...Go to step 2 Select a font that is supported by the printer Step 2 Check if the fonts installed on the computer are supported by the printer Are the fonts installed on the computer supported by the p...

Page 171: ...specify the paper size from Printing Preferences or from the Print dialog b Resend the print job Is the page or image clipped Go to step 4 The problem is solved Step 4 a Remove and then reinstall the...

Page 172: ...y problems Warning Potential Damage Do not touch the underside of the imaging kit This could damage the imaging kit b Resend the print job Did the gray background disappear The problem is solved Conta...

Page 173: ...on prints Contact customer support The problem is solved Incorrect margins on prints ABCD ABCD ABCD Action Yes No Step 1 a Move the width and length guides in the tray to the correct positions for th...

Page 174: ...er type and weight match the type and weight of the paper in the tray Go to step 3 Specify the paper type and weight from the tray settings to match the paper loaded in the tray Step 3 a Depending on...

Page 175: ...aper loaded in the tray b Resend the print job Is the tray set to the type texture and weight of the paper loaded Go to step 4 Change the paper loaded in the tray to match the paper type texture and w...

Page 176: ...ol panel select Color Adjust b Resend the print job Is the print still too light Go to step 2 The problem is solved Step 2 a From the Quality menu on the printer control panel increase the toner darkn...

Page 177: ...Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Is the print still too light Go to step 7 T...

Page 178: ...the print job Do print irregularities still appear Go to step 4 The problem is solved Step 4 Check if the paper loaded in the tray has texture or rough nishes Are you printing on textured or rough pa...

Page 179: ...Replace the imaging kit and then resend the print job Is the printer still printing blank pages Contact customer support The problem is solved Printer is printing solid black pages Action Yes No Step...

Page 180: ...h the paper loaded in the tray Do the printer settings match the type and weight of the paper loaded Go to step 3 Change the paper type and weight to match the paper loaded in the tray Step 3 a Depend...

Page 181: ...p 1 a Depending on your operating system specify the tray or feeder from Printing Preferences or the Print dialog b Resend the print job Do streaked horizontal lines appear on prints Go to step 2 The...

Page 182: ...not touch the underside of the imaging kit This could damage the imaging kit b Resend the print job Do streaked horizontal lines appear on prints Go to step 5 The problem is solved Step 5 Replace the...

Page 183: ...tore paper in its original wrapper until you use it b Resend the print job Do streaked vertical lines appear on prints Go to step 4 The problem is solved Step 4 a Remove and then reinstall the imaging...

Page 184: ...nd shading appears on prints ABCDE ABCDE ABCDE Action Yes No Step 1 a Remove and then reinstall the imaging kit Warning Potential Damage Do not expose the imaging kit to direct light for more than 10...

Page 185: ...Step 2 Resend the print job Does the toner still rub off Contact customer support The problem is solved Vertical voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Check if your...

Page 186: ...xposure to light may cause print quality problems Warning Potential Damage Do not touch the underside of the imaging kit This could damage the imaging kit b Resend the print job Do vertical voids appe...

Page 187: ...ersion tables that translate the color into the appropriate amounts of cyan magenta yellow and black toner needed to produce the color you want The object information determines the application of col...

Page 188: ...tes a multiple page printout consisting of hundreds of colored boxes Either a CMYK or RGB combination is located on each box depending on the table selected The observed color of each box is obtained...

Page 189: ...s Detailed Options 3 Select a color conversion table 4 Enter the RGB or CMYK color number 5 Enter an increment value from 1 to 255 Note The closer the value is to 1 the narrower the color sample range...

Page 190: ...e color of the print match the color of the le on the computer screen The problem is solved Go to step 2 Step 2 From the Quality menu on the printer control panel do the following a Select Color Corre...

Page 191: ...the IP address Note Depending on the network settings you may need to type https instead of http before the printer IP address to access the Embedded Web Server c Press Enter Does the Embedded Web Ser...

Page 192: ...certain Web sites including the Embedded Web Server Does the Embedded Web Server open The problem is solved Contact your system support person Contacting customer support Before contacting customer su...

Page 193: ...eference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not in...

Page 194: ...roducts This printer is intended to be compatible with the PCL language This means the printer recognizes PCL commands used in various application programs and that the printer emulates the functions...

Page 195: ...ce with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause...

Page 196: ...cycling programs and procedures for electronic products in countries of the European Union We encourage the recycling of our products If you have further questions about recycling options visit the Le...

Page 197: ...y with Environmental Protection Agency EPA ENERGY STAR requirements as con gured when shipped by Lexmark Temperature information Ambient operating temperature 15 6 to 32 2 C 60 to 90 F Shipping temper...

Page 198: ...DANGER Rayonnements laser invisibles lors du retrait des cartouches et du d verrouillage des loquets Eviter toute exposition au rayon laser VAARA N kym t nt lasers teily on varottava kun v rikasetit...

Page 199: ...out for this product in minutes 20 By using the con guration menus the Sleep Mode Timeout can be modi ed between 1 minute and 120 minutes Setting the Sleep Mode Timeout to a low value reduces energy c...

Page 200: ...EC Council directives 2014 30 EU 2014 35 EU 2009 125 EC and 2011 65 EU on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility safety of elect...

Page 201: ...f original purchase and this statement to that user Limited warranty service The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12 months later provi...

Page 202: ...or remanufacture by a third party of products supplies or parts Products supplies parts materials such as toners and inks software or interfaces not furnished by Lexmark TO THE EXTENT PERMITTED BY AP...

Page 203: ...are intended bene ciaries of this limitation Additional rights Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or...

Page 204: ...arts and supplies 109 cleaning exterior of the printer 109 interior of the printer 109 cleaning the printer 109 Close door 145 color quality troubleshooting color of print and color on computer screen...

Page 205: ...Erase Temporary Data Files menu 79 erasing non volatile memory 108 erasing volatile memory 108 Error reading USB drive Remove USB 147 Error reading USB hub Remove hub 147 Ethernet network preparing to...

Page 206: ...eeder loading 39 Max Speed and Max Yield using 54 memory types installed on printer 107 memory card 17 installing 20 troubleshooting 158 Memory full 38 151 menu settings loading on multiple printers 1...

Page 207: ...developer unit 125 replacing imaging kit 116 replacing the waste toner bottle 113 print quality troubleshooting blank pages 178 characters have jagged edges 169 clipped pages or images 170 gray backgr...

Page 208: ...Guide 33 xy 151 Not enough free space in ash memory for resources 52 151 Printer had to restart Last job may be incomplete 152 Reinstall missing or unresponsive color cartridge 31 xy 152 Reload print...

Page 209: ...al print settings 135 Security Audit Log menu 80 security lock 107 security settings erasing 108 security Web page where to nd 108 selecting a location for the printer 12 selecting paper 48 Set Date T...

Page 210: ...rities 177 print is too dark 175 print is too light 176 printer is printing solid black pages 179 repeating print defects 167 shadow images appear on prints 180 skewed print 180 streaked horizontal li...

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