Konica Minolta bizhub 36, User Manual

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bizhub 42/36 13-2
13.1 Cannot send faxes 13
13 Troubleshooting for fax problems
This chapter provides solutions for some problems you encounter while using fax functions. If you encounter
a problem which is not listed in this chapter or difficult to solve, please contact your service representative.
13.1 Cannot send faxes
When a fax cannot be sent, try to correct problems by referring to the table below. If the fax still cannot be
sent properly even after attempting to correct the problem, please contact your service representative.
d
Reference
If you are unable to send a fax, the TX Result Report is output. For details, refer to page 10-5. (When printing
the TX Result Report is enabled)
For details on error messages, Refer to page 13-8.
For problems such as jamming of originals, paper jams, poor image quality or exhausted toner, refer to the
[User's Guide Copy Operations]
13.1.1 Fax (G3)
Problem Cause Remedy
The document is
not scanned. Is the document is too
thick, too thin or too
small? Use the Original Glass to send the fax.
The document is
scanned at an an-
gle. Are the document guides
fit the width of the docu-
ment? Slide the document guides to fit the width of the docu-
ment.
The fax received
by the recipient is
blurry. Is the document correct-
ly positioned? Position the document correctly.
Is the
Original Glass
dirty?
Clean the
Original Glass
.
Is the text in the docu-
ment written too faint? Adjust the density when scanning the original.
Is the telephone line cor-
rectly connected? Is the telephone line disconnected?
Check the telephone cord for connection and, if un-
plugged, plug it securely.
Is there a problem with
the recipient's fax ma-
chine? Make a copy to check that this machine is operating
correctly, and then, if the copy was printed correctly,
have the recipient check the condition of their fax ma-
chine.
The fax received
by the recipient is
blank. Was the document sent
with the front side facing
down (when the
ADF
is
used)?
Load the document to be faxed facing up.
Transmission is
not possible. Was the transmission
procedure carried out
correctly? Check the transmission procedure and then resend the
fax.
Is the recipient's fax
number correct? Were
the address book desti-
nation and program des-
tination registered
correctly? There may be an error in registering the fax number
when address book destination and program destina-
tion are used.
Print the Speed Address List or Program List to check
that the numbers are registered correctly.
Correct if an error is found.
Is the telephone line set-
ting correct? Check that the dialing method setting selected from the
[Comm. Settings] screen matches the telephone line
being used. For details, refer to the [User's Guide Ad-
ministrator Operations].