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1. The customer contacts J&J with the warranty problem. The product warranty department or parts department
gathers information and makes arrangements to send the needed replacement to the customer. The parts department
also gives the customer an RMA# (Return Merchandise Authorization) at that time. (Please note: RMA# must appear on
the returned goods package. Goods may be refused if no RMA# is present.)
2. Replacement goods are shipped AND CUSTOMER ACCOUNT IS CHARGED according to established account
terms, i.e. net 30, credit card, C.O.D. etc. J&J pays for the most economical shipping method. If the customer desires
faster service, the customer account will be billed for the price difference.
3. The customer returns the warrantied parts at their expense to J&J with RMA# on the outside of package. The
warranty manager inspects the goods and one of two things will happen:
a. Credit will be authorized to the customer’s account in the amount charged for the replacement.
Note: Cash refunds are not given on warranty items.
b. If part is not warrantable because of normal wear and tear, damage by accident, etc, the warranty will be
denied and no credit will be issued; shipping charges will be billed. **See limited warranty for details**
Please make sure goods are returned using a traceable and insured method. Items lost or damaged in transit cannot be
the responsibility of J&J.
If this simple procedure is followed, the warranty usually goes smoothly. We seldom refuse to warranty an item.
Problems come from short-paying statements or refusing to pay for new replacement items. The most common reason
for a customer to not receive credit is failure to return the warranty item to J&J. If we do not receive the item, we
cannot get credit from our vendors, and therefore cannot issue credit to the customer.
RETURNED GOODS POLICY:
No merchandise may be returned, nor any account adjustments made, unless authorized by J&J Amusements, Inc. A
Return Merchandise Authorization (RMA#) is required for all returns. Only items authorized (listed) on an RMA may be
returned. Obsolete and discontinued merchandise may not be returned (current merchandise is that which appears in
the current annual parts catalog). A 15% restocking fee will be charged on all returns except for errors caused by J&J
Amusements, Inc. The customer (except for errors caused by J&J Amusements, Inc) will pay freight. Returned merchan-
dise must be in good condition, in the original package (where applicable), and cannot be altered with custom labels,
stickers, numbers, etc. Merchandise that is returned without an RMA# will be refused.
WARRANTY RETURN POLICY:
All warranty item returns must be authorized by the Warranty Department and have an assigned RMA# before any
adjustment or credit will be given. All merchandise that is returned to J&J and is proven defective in manufacture or
workmanship upon examination will be replaced or repaired.
THE RMA# MUST APPEAR NEXT TO THE SHIPPING LABEL ON ALL RETURNED ITEMS FOR PROPER CREDIT TO BE
ISSUED. IF THERE IS NO RMA# ON THE BOX/CARTON, IT WILL BE REFUSED AND RETURNED TO SHIPPER.
BE ADVISED THAT ANY RMA# IS VALID FOR 15 DAYS FROM DATE OF ISSUE. AFTER 15 DAYS, ALL RMA#S ARE
VOID AND FURTHER RETURN ATTEMPTS WILL REQUIRE RE-ISSUE OF A NEW RMA#.
HOW A WARRANTY IS PROCESSED
PRODUCT RETURN PROCEDURES
