“Dialing in” dialog of the Comlink Windows software
16. Recommended Professional installer basic rules
If you install the system for a customer, you should follow these rules:
•
make a drawing of intended location of the items, keeping in mind proper protection for the intended area.
•
if the customer requests reduction of the system (price reasons etc.), ask for a written confirmation that he does not want the par-
ticular items you recommended (to avoid blame and liability if poorly covered area is robed in the future)
•
make a professional installation and do not forget to clean and be tidy.
•
it is very important to explain to the customer all functions of the system, to teach to him or her how to program access codes, how
to test the system and how to replace batteries in the items
•
offer your regular assistance for testing and battery replacement (we recommend annually)
make a written report signed by the customer, that the installation was finished properly and that she or he received your training on
how to operate and test the system
17. Trouble shooting table
Problem possible
cause solution
alarm after first powering of the
control panel
the control panel is not in factory default setting
perform a factory default reset, see
11
impossible to enroll a detector or
a keypad
location of the item (or the control panel) is not suitable and the
radio signal level is too low (too far away or an obstacle is in
the way of communication)
change location of the item, (fix it in
the new place temporary at first
and then try it)
a fault is indicated on the control
panel and it is beeping
check display for the reason of the trouble. Press key N to
disable beeping. The trouble information is stored in the event
memory and it can be reviewed entering F4 anytime in the
future
check the reason of the trouble in
user instructions and fix it, or call
the installer
telephone line failure is indicated
and the phone works as normal
when you make a phone call longer than 15 minutes, it is inter-
preted by the system that the tel. line is not ready.
if this problem repeats, disable tel.
line checking in programming
mode
JA-60P movement detector
repeatedly triggers alarms with
no visible reason
check if there are: animals in the protected area (mice...),
sudden changes of temperature or intense air circulation,
movement of objects with temperature of about 37°C etc.
increase detector’s immunity (DIP
SW 1 to pos. ON), change location
of the detector or use an optional
sensor’s lens
fault C is indicated on the control
panel
technical problem of the control panel – failure of the power
supply, blown fuse in the panel etc.
check AC adapter, backup up
battery, fuses or call installer
when activated, the tel. dialer
calls a number multiple times
the telephone network (mobile network) does not use standard
recognition signals and the dialer is not sure if the connection
was successful or not
for calls to GSM network store F0
after the last digit to the number
(see 9.1.)
alarm C is indicated on the
control panel
jammed communication or blown fuse in the control panel
the jamming check can be disabled
if necessary
system does not communicate
with connected PC
the data cable is not connected to the correct connector on the
PC
check the connection or select the
port number in SW manually
problem is not in this list
call installer or the distributor for advice
local hot line number:
Alarm system JA-60 “COMFORT”
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MDY51319
Summary of Contents for JA-60 "Comfort"
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