Intergraph TDZ-400 Deskside, Setup And Maintenance Manual

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Warranty Procedure
Some malfunctioning parts cannot be repaired in the field, and must be returned to Intergraph for
repair. If you have to return a part, follow these steps to obtain a Returned Goods Authorization
(RGA) log number and return the malfunctioning part.
1. Determine the serial number of the system. The serial number is located on the white bar
code identification label on the back of the base unit.
2. Call the Intergraph Customer Response Center at 1-800-633-7248. You must identify your
call to the operator as a Warranty Call. After giving the operator the serial number of the
workstation, you will be assigned a RGA log number.
3. Complete the RGA Form located on the previous page, entering the RGA log number
obtained from the Customer Response Center. The information in the FROM section
should be the address to which you need the equipment to be returned.
4. Place the RGA form in the box with the equipment being shipped to Intergraph. This form
must be returned with the equipment for identification purposes.
5. Detach a Repair Depot address label from the next page and secure it to the package being
shipped to Intergraph.
6. When the service activity has been completed by Intergraph, the repaired or replaced
equipment will be shipped to the address listed on the RGA Form.
7. Detach Repair Depot address label and attach to original Intergraph packaging containing
equipment to be returned.
Notice: Parts damaged during shipping and parts not covered
by the warranty are liable for repair charges.