Inficon Micro GC Fusion 2-Module, Operating Manual

Page: 288 / 319

11 | Troubleshooting INFICON
288 / 319 074-594-P1H Micro GC Fusion Operating Man-
ual
11.1.2 Common User Interface Problems
Symptom Possible sources of error Remedy
The user interface front
page cannot be accessed. There is no connection to the
computer LAN. • Verify that the ethernet cable connector is
plugged in. Refer to Wired Ethernet Connection
[
}
84].
• Replace the ethernet cable.
• Verify that the LAN port on the computer is
functioning.
There is an IP address
conflict. • If using a static IP address, verify that the
computer and Micro GC Fusion IP addresses
have been set correctly.
NOTICE! If Micro GC Fusion will be connected
to a local area network, check with the net-
work administrator prior to changing the IP
address to avoid conflicts.
There is no connection to the
Micro GC Fusion wireless
network. • If using wireless, verify that the device is
connected to the Micro GC Fusion wireless
connection. Refer to Wireless Connection
[
}
88].
• Verify Micro GC Fusion is powered on.
• Connect directly to a PC using an Ethernet
cable, to bypass the wireless connection.
The IP address is incorrect. • Verify the Micro GC Fusion IP address by
looking at the front panel display. Refer to
Connecting to a Computing Device [
}
158].
The web browser is
incompatible. • Verify that the web browser meets the
specifications outlined in Computer Web
Browser Requirement [
}
48].
Micro GC Fusion requires a
restart. • Restart Micro GC Fusion. Refer to Shutdown
Procedure [
}
251].
There is an instrument
communication failure. • Contact INFICON. See Service and Technical
Support [
}
299].
The method button is not
visible. The device's screen size is
too small. • Method development can only be done if the
screen meets the minimum display resolution.
Access methods using a device with a larger
screen.
The web browser requires a
restart or refresh. • Restart or refresh the web browser.