INFICON
Service and Technical Support | 12
074-594-P1H Micro GC Fusion Operating Manual
299 / 319
12 Service and Technical Support
12.1 How to Contact Customer Support
Worldwide support is available by contacting:
• Technical Support, to correspond with a product engineer with questions regarding
INFICON products and applications
• Sales Office, to correspond with the sales team for commercial inquiry
• Service Center, to correspond for repair services
When reporting an issue with Micro GC Fusion, please have the following information
readily available:
• Micro GC Fusion part number and serial number
• A description of the problem
• An explanation of any corrective action that may have been attempted
• The exact wording of any error messages observed
For technical support, visit http://www.inficon.com/en/support. Select your region and
product to obtain support contact information. In addition, Micro GC Fusion offers
product specific technical support through [email protected]. To submit a repair
request in North America, fill out a Service Request Form at
12.2 Returning Micro GC Fusion to INFICON
Do not return a Micro GC Fusion or a GC module to INFICON without first speaking
with a Customer Support Representative. A Return Material Authorization (RMA)
number must be obtained from the Customer Support Representative.
If a Micro GC Fusion or GC module is delivered to INFICON without an RMA number,
it will be held until the sender is contacted. This may delay servicing the equipment.
Prior to being given an RMA number, a Service Request form must be filled out and
submitted. The Service Request form is available under http://service.inficon.com.
Service Request forms must be approved by INFICON before an RMA number is
issued. INFICON may require that the Micro GC Fusion or GC module be sent to a
designated decontamination facility, rather than to the factory.
12.3 Warranty Extension
INFICON offers a multiple year warranty extension option upon Micro GC Fusion
purchase. Contact INFICON for details.
