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12
ABOUT THE DV GATEWAY FUNCTION
12-27
Troubleshooting
If an error message is displayed when clicking (touching) <Start> in the RS-MS3W or RS-MS3A, read the
following chart� If you are unable to locate the cause of a problem or solve it through the use of this chart, contact
your Icom Dealer or Service Center�
Message
Possible Cause
Solution
REF.
Gateway Repeater (Server IP/
Domain) cannot be found�
The gateway repeater address is not
correctly entered�
Correctly enter the gateway repeater
address�
RS-MS3W,
RS-MS3A’s
instruction
manual
Your Windows or Android device does
not connect to the Internet�
Connect your Windows or Android
device to the Internet, and check
whether or not you can access to a
web site on the www browser�
–
Terminal/AP Call sign is incorrect� The Terminal/AP call sign is not
correctly entered�
Correctly enter the call sign�
L
The call sign consists of 8 characters�
• Enter a space before the
character�
•
Enter a desired ID suffix
between A to Z, except for G, I,
and S, for the 8th character�
RS-MS3W,
RS-MS3A’s
instruction
manual
The USB cable is not connected�
(1
MM
)
Transceiver connection is wrong�
Check the connection between the
transceiver and the Windows device,
or the transceiver and the Android
device�
pp� 12-13,
The USB cable is not connected�
(2
MM
)
The transceiver is not turned ON�
Turn ON the transceiver�
–
The transceiver is in the Normal mode� Enter the Terminal mode or Access
Point mode�
pp� 12-15,
Failed to connect to the network� The application cannot create a socket
for sending and receiving data�
Check whether or not the port number
(40000/40002) competes with other
application� If so, stop the competing
application�
–
Restart the RS-MS3W or RS-MS3A� If
an error message does not disappear,
restart Windows or Android device�
–
A Network error occurred�
System error occurs when receiving
data from a network�
Restart the RS-MS3W or RS-MS3A� If
an error message does not disappear,
restart Windows or Android device�
–
Failed to start the service�
The gateway repeater address or
Terminal/AP call sign is not correctly
entered�
Correctly enter the gateway repeater
address or Terminal/AP call sign�
RS-MS3W,
RS-MS3A’s
instruction
manual
System error occurs when the service
started�
Restart the RS-MS3W or RS-MS3A� If
an error message does not disappear,
restart Windows or Android device�
–
D
Error messages of the RS-MS3W and the RS-MS3A