IBM System x3300 M4, Installation And Service Manual

Page: 301 / 470

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
See Chapter 5, “Parts listing, IBM System x3300 M4 Type 7382,” on page 303 to check if a component is a
consumable, structural, or FRU part.
v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
Symptom Action
The mouse or pointing device
does not work.
1.
See http://www.ibm.com/systems/info/x86servers/serverproven/compat/
us/ for information about mouse compatibility.
2. Make sure that:
v The mouse or pointing-device cable is securely connected to the server.
v If you are using a pointing device, the keyboard and mouse or
pointing-device cables are not reversed.
v
The mouse or pointing-device device drivers are installed correctly.
v
The server and the monitor are turned on.
v
The mouse option is enabled in the Setup utility.
3. If you are using a USB mouse or pointing device and it is connected to a USB
hub, disconnect the mouse or pointing device from the hub and connect it
directly to the server.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Mouse or pointing device
b. (Trained service technician only) System board
Chapter 4. Troubleshooting
283