IBM System x3300 M4, Installation And Service Manual

Page: 291 / 470

Table 19. DSA messages (continued)
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
v Go to the IBM support web site at http://www.ibm.com/supportportal/ to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test State Description Action
405-903-xxx Ethernet
Device Test
Internal
Memory Failed
1. Make sure that the component firmware
is at the latest level. The installed
firmware level is shown in the DSA event
log in the Firmware/VPD section for this
component. For more information, see
“Updating the firmware” on page 111.
2. Run the test again.
3. Check the interrupt assignments in the
PCI Hardware section of the DSA event
log. If the Ethernet device is sharing
interrupts, if possible, use the Setup
utility see “Using the Setup utility” on
page 115) to assign a unique interrupt to
the device.
4. Replace the component that is causing the
error. If the error is caused by an adapter,
replace the adapter. Check the PCI
Information and Network Settings
information in the DSA event log to
determine the physical location of the
failing component.
5. If the failure remains, go to the IBM Web
site for more troubleshooting information
at http://www.ibm.com/systems/
support/supportsite.wss/
docdisplay?brandind=5000008
&lndocid=SERV-CALL.
Chapter 4. Troubleshooting
273