IBM System x3300 M4, Installation And Service Manual

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Table 19. DSA messages (continued)
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
v Go to the IBM support web site at http://www.ibm.com/supportportal/ to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test State Description Action
166-820-xxx IMM IMM I
2
C
Test
Aborted IMM I
2
C test
aborted: a
command
response could
not be provided;
the device is in
firmware update
mode.
1. Turn off the system and disconnect it
from the power source. You must
disconnect the system from ac power to
reset the IMM2.
2.
After 45 seconds, reconnect the system to
the power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code and IMM2
firmware are at the latest level.
5. Make sure that the IMM2 firmware is at
the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this
component. For more information, see
“Updating the firmware” on page 111.
6.
Run the test again.
7.
If the failure remains, go to the IBM Web
site for more troubleshooting information
at http://www.ibm.com/systems/
support/supportsite.wss/
docdisplay?brandind=5000008
&lndocid=SERV-CALL.
Chapter 4. Troubleshooting
251