IBM SelectaDock III, User Manual, Page: 102 / 134

Requesting Service
Important
When you request repair service, be sure to send your computer
and the SelectaDock system with the security key, if necessary.
Note:
Even during the warranty period, you might be responsible for
repair costs if the product was damaged due to misuse,
accident, modification, unsuitable physical or operating
environment, or improper maintenance by you.
To obtain warranty service for the SelectaDock system, call the IBM
Help Center. See the statement of limited warranty on page C-2.
Before requesting service, make sure the problem source is the
SelectaDock system. See “Isolating a Problem Unit” on page 6-5.
To get quick and efficient service, provide as much information as
possible, such as:
Error messages
Error codes
Recurring or intermittent errors
It also helps if you can describe how to re-create the problem, and
how the system operates when free of errors.
For your convenience, write down service phone numbers here:
6-24
IBM ThinkPad SelectaDock III User's Guide