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Chapter 20. Problem Solving
Using the Status Code and Problem Listings
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20-1
Status Codes and Messages
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20-2
Problem List Index
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20-20
Forms Problems
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20-21
Print Quality and Ribbon Problems
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20-25
Configuration Problems
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20-28
Miscellaneous Problems
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20-28
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Clearing Forms Jams
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20-29
When the printer displays a status code, you need to know what action to take to
recover from the displayed condition. This chapter lists the status codes and
recovery actions and gives a list of problems, probable causes, and recovery
actions for problems that do not display a status code.
Using the Status Code and Problem Listings
When a problem with the printer occurs, the printer displays a status code and
message. The message on the display identifies the problem and gives a
recommended action.
Status Code and Message Displays: Find the code listed in numeric order on the
following pages and perform the steps to fix the problem. Only codes on which an
operator can take action are included.
Note: If you get a code that you cannot find in this chapter, record the code and
run the job again. If you get the same code, call for service.
No Status Code Displays:
Scan the “Problem List Index” on page 20-20 and go
to the page listed beside the problem. Find your problem in the chart, read down
the page to the “Solution,” and do the recommended recovery action. If you still
cannot fix the problem, turn the power Off (O). Wait 10 seconds, and then turn the
power On (|). If the problem still exists, call for service.
Copyright IBM Corp. 1995 1997
20-1
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