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HP StorageWorks MSL2024, User'S And Service Manual

The HP StorageWorks MSL2024 is a cutting-edge product designed to meet your storage needs. With our user-friendly interface, accessing vital information is effortless. For a comprehensive understanding, download our free datasheet and user manual from manualshive.com. Stay organized and make the most of your storage solution with ease.

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Administrator password .............................................................................................. 135

Illustrated menu option and navigation examples .................................................................. 136

Opening mailslots (Operations > Open Mailslots) .......................................................... 136
Moving Media (Operations > Move Media) .................................................................. 138

Info menu ........................................................................................................................ 139

Viewing status information (Info > Status) ...................................................................... 140
Viewing identity information (Info > Identity Library) ....................................................... 140
Viewing identity information (Info > Identity Drives) ........................................................ 141
Viewing inventory information (Info > Inventory) ............................................................. 141
Viewing network information (Info > Network) ............................................................... 141

Configuration menu .......................................................................................................... 141

Changing the number of logical libraries (Configuration > Logical Libraries) ...................... 142
Changing the Library configuration (Configuration > Library) ........................................... 142
Changing the drive configuration (Configuration > Drives) ............................................... 144
Changing the network configuration (Configuration > Network) ....................................... 144
Barcode reporting format (Configuration > Barcode Reporting) ........................................ 144
Setting and changing the administrator password (Configuration> Set Admin Password) ..... 144
Restore defaults (Configuration > Restore Defaults) .......................................................... 145
Setting the Library date and time (Configuration > Set Date and Time) .............................. 146
Saving and restoring the Library configuration (Configuration> Save/Restore) .................... 146

Operations menu ............................................................................................................. 146

Opening the mailslot (Operations > Open Mailslot) ....................................................... 147
Unlocking, removing and replacing magazines (Operations > Unlock Left/Right
Magazines ............................................................................................................... 147
Moving Media (Operations > Move Media) .................................................................. 148
Performing Inventory (Operations > Inventory) ................................................................ 148
Enabling Password Locks (Operations > Enable Password Locks) ...................................... 148

Support menu .................................................................................................................. 148

Powering drives on and off (Support > Power on/off Drives) ............................................ 149
Cleaning the tape drive (Support > Clean Drive) ............................................................ 149
Running tests (Support > Run Tests) ............................................................................... 149
Viewing logs (Support > View Logs) ............................................................................. 150
Updating Library and drive firmware (Support > FW Upgrade) ........................................ 150
Force ejecting a drive (Support > Force Drive Eject) ........................................................ 151
Downloading a support ticket (Support > Support Ticket) ................................................. 151
Rebooting the Tape Library (Support > Reboot) .............................................................. 151

5 Troubleshooting ............................................................................. 153

Detection problems after installing a parallel SCSI device ............................................................. 153
Detection problems after installing a SAS device ......................................................................... 157
Fibre Channel connection problems ........................................................................................... 158
Operation problems ................................................................................................................ 159
Performance problems ............................................................................................................. 166

Average file size .............................................................................................................. 166
File system type ................................................................................................................ 167
Connection from the host server to the disks ......................................................................... 168
Operating system configuration .......................................................................................... 171

Windows .................................................................................................................. 171
Novell ...................................................................................................................... 172

Backup server .................................................................................................................. 172
Backup type .................................................................................................................... 173

File-by-file with a full-featured backup application ........................................................... 173
File-by-file with a native application .............................................................................. 173
Disk image, flash, or sequential ................................................................................... 173

6

Summary of Contents for StorageWorks MSL2024

Page 1: ...de This guide provides information on installing configuring upgrading and troubleshooting the Tape Library This guide is intended for system administrators and other users who need physical and functional knowledge of the Tape Library Part Number AK378 96033 Fifth edition September 2010 ...

Page 2: ...other language without the prior written consent of Hewlett Packard The information is provided as is without warranty of any kind and is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be l...

Page 3: ...braries 29 Partitioning the MSL4048 and MSL8096 Tape Libraries 29 Front panel overview 32 Back panel overview 34 Tape drive LED 36 Power supply back panel MSL4048 MSL8084 and MSL8096 36 2 Installing the Tape Library 37 Preparing the host 37 Planning the parallel SCSI configuration 38 About parallel SCSI busses 38 Optimizing throughput 38 SCSI addresses 39 Planning the SAS configuration 40 About SA...

Page 4: ...tting help 71 Identity 71 Viewing static device information 71 Viewing static drive information 73 Viewing network information 75 Status 77 Viewing dynamic device information 77 Viewing dynamic drive information 78 Viewing the tape cartridge inventory 80 Configuration 82 Changing the system configuration 82 Changing the drive configuration 87 Changing the network configuration 88 Configuration Net...

Page 5: ...me 118 Configuring network settings Configuration Configure Network Settings 118 Configuring automatic cleaning Configuration Configure Auto Cleaning 119 Restoring factory defaults Configuration Restore Defaults 120 Saving and restoring the Library configuration Configuration Save Restore Configuration 120 Operations 121 Unlocking removing and replacing magazines Operations Unlock Left or Right Ma...

Page 6: ...perations menu 146 Opening the mailslot Operations Open Mailslot 147 Unlocking removing and replacing magazines Operations Unlock Left Right Magazines 147 Moving Media Operations Move Media 148 Performing Inventory Operations Inventory 148 Enabling Password Locks Operations Enable Password Locks 148 Support menu 148 Powering drives on and off Support Power on off Drives 149 Cleaning the tape drive...

Page 7: ...e MSL4048 MSL8048 and MSL8096 operator control panel 225 Using the remote management interface 225 Using the manual magazine release 226 Installing a redundant power supply MSL4048 MSL8048 and MSL8096 only 227 Replacing the power supply MSL4048 MSL8048 and MSL8096 229 Replacing the library controller MSL4048 MSL8048 and MSL8096 231 Removing and replacing the base chassis 233 Recording configuratio...

Page 8: ...ces 250 BSMI Class A notice 250 Taiwan battery recycle statement 250 Laser compliance notices 252 English laser notice 252 Dutch laser notice 252 French laser notice 253 German laser notice 253 Italian laser notice 253 Japanese laser notice 254 Spanish laser notice 254 Recycling notices 254 English notice 254 Bulgarian notice 255 Czech notice 255 Danish notice 255 Dutch notice 255 Estonian notice ...

Page 9: ...battery notice 262 Spanish battery notice 263 Power cords 263 C Electrostatic discharge 265 Preventing electrostatic damage 265 Grounding methods 265 Glossary 267 Index 271 HP StorageWorks MSL2024 MSL4048 MSL8048 and MSL8096 Tape Libraries User and service guide 9 ...

Page 10: ...2 Tape drive LED 36 13 Power supply LEDs 36 14 MSL2024 parallel SCSI tape drive default SCSI addresses 39 15 MSL4048 parallel SCSI tape drive default SCSI addresses 39 16 Example SAS fanout cable 41 17 Shipping lock location 45 18 Shipping lock storage location 45 19 Rack kit 46 20 Installing the rails into the rack 47 21 Securing the Tape Library to the rack 48 22 Installing the tabletop conversi...

Page 11: ...rallel SCSI 73 46 Identity Drive page Fibre Channel 74 47 Identity Drive page SAS 74 48 Identity Network page 76 49 Status Library page 77 50 Status Drive page parallel SCSI 78 51 Status Drive page Fibre Channel 79 52 Status Drive page SAS 79 53 Status Inventory page 81 54 Status Inventory Media details pane 82 55 Configuration System page with one logical library 83 56 Configuration System page f...

Page 12: ... mailslot 138 86 Operations menu 139 87 MSL4048 parallel SCSI tape drive default SCSI addresses 145 88 Mailslot capable magazine and slot each marked with a white dot 147 89 MSL2024 parallel SCSI tape drive default SCSI addresses 154 90 MSL4048 parallel SCSI tape drive default SCSI addresses 154 91 MSL8048 and MSL8096 parallel SCSI tape drive default SCSI addresses 155 92 Removable Storage service...

Page 13: ... Removing the old power supply 230 118 Installing the new power supply 230 119 Power supply LEDs 231 120 Removing the library controller 232 121 Installing the new library controller 232 122 MSL4048 MSL8048 and MSL8096 system status 233 123 Captive screws on the tape drive 234 124 Removing a tape drive 235 125 Removing the power supply 235 126 Removing the library controller 236 127 Removing the b...

Page 14: ...interface speeds 25 10 SAS drive interface speeds 26 11 Backward read compatibility 26 12 MSL2024 and MSL8048 Tape Libraries partitioned into two logical libraries 29 13 MSL4048 and MSL8096 Tape Libraries partitioned into two logical libraries 30 14 MSL4048 and MSL8096 Tape Libraries partitioned into three logical libraries 31 15 MSL4048 and MSL8096 Tape Libraries partitioned into four logical lib...

Page 15: ... codes 185 44 Robotic error sub codes 196 45 Device error sub codes 201 46 Sub codes for error B8 201 47 Sub codes for error B9 201 48 Sub codes for error BD 202 49 Sub codes for error BE 203 50 Sub error codes related to robotics errors during movement to extender position 204 51 Drive error codes 205 52 Warning event codes 206 53 Configuration change events 213 54 Informational events 214 55 Doc...

Page 16: ...16 ...

Page 17: ...Library capacity MSL8096 MSL8048 MSL4048 MSL2024 8U 8U 4U 2U Form factor 96 48 48 24 Maximum cartridge slots 0 3 12 15 0 3 0 3 0 1 Mailslots 4 4 2 1 Maximum full height tape drives 4 4 4 2 Maximum half height tape drives Native 19 1 TB 96 x 200 GB Compressed 2 1 38 2 TB NA Native 9 6 TB 48 x 200 GB Compressed 2 1 19 1 TB Native 4 8 TB 24 x 200 GB Compressed 2 1 9 6 TB Maximum storage capacity LTO ...

Page 18: ...te two drives Native 180 MB s 645 GB hr Compressed 2 1 360 MB s 1290 GB hr Maximum data transfer rate three drives Native 240 MB s 860 GB hr Compressed 2 1 480 MB s 1720 GB hr Maximum data transfer rate four drives Table 4 MSL2024 MSL4048 MSL8048 and MSL8096 Ultrium 960 Tape Library specifications Specification Characteristic LTO 3 full height Tape drive Native 80 MB s 288 GB hr Compressed 2 1 160...

Page 19: ... data transfer rate two drives Native 360 MB s 1 296 GB hr Compressed 2 1 720 MB s 2 592 GB hr Maximum data transfer rate three drives Native 480 MB s 1 728 GB hr Compressed 2 1 960 MB s 3 456 GB hr Maximum data transfer rate four drives Table 7 MSL2024 MSL4048 MSL8048 and MSL8096 Ultrium 3000 and 3280 Tape Library specifications Specification Characteristic LTO 5 Ultrium 3000 is half height Ultri...

Page 20: ...rver token is inserted in the USB port on the back of the Library and encryption is enabled and configured from the RMI The Encryption Kit supports your manual security policies and procedures by providing secure storage for encryption keys Access to the key server tokens and their backup files is protected with user specified passwords You will need to create processes to protect the tokens and s...

Page 21: ...MSL4048 MSL8096 If you are using the Encryption Kit with both Libraries and then install the Library Extender you will need to combine the encryption keys onto a single key server token The extended library only uses the USB port and key server token in the master Library the USB port in the lower Library is inactive See the Encryption Kit user guide for instructions on combining the encryption ke...

Page 22: ...and View TL software provides a browser based GUI for remote management and monitoring of most HP libraries through a LAN With Command View TL you can view and analyze the performance and health of the LTO 4 and LTO 5 tape drives and media in multiple HP MSL2024 MSL4048 MSL8048 and MSL8096 Tape Libraries and 1 8 G2 Tape Autoloaders at the same time In addition the information shown in TapeAssure i...

Page 23: ...ach tape drive on its own parallel SCSI bus with a host bus adapter that can transfer data as fast as the Library can read and write The HBA must also be supported by your operating system Refer to the EBS matrix at http www hp com go ebs for current HBA compatibility information For LTO 3 or LTO 4 tape drives use an Ultra 320 HBA For LTO 2 tape drives use an Ultra 320 or Ultra 160 HBA IMPORTANT D...

Page 24: ...s is managed by the Library The default SCSI ID for all full height tape drives is 4 The default SCSI ID for half height tape drives depends on the model MSL2024 The default SCSI ID of the bottom drive bay is 4 and the default SCSI ID of the top drive bay is 5 as shown in Figure 3 Figure 3 MSL2024 default SCSI IDs 1 Default SCSI ID 4 2 Default SCSI ID 5 MSL4048 The default SCSI ID for the bottom d...

Page 25: ...ou plan to connect the Library directly to the server you will need a 2 Gb 4 Gb or 8 Gb Fibre Channel HBA A 4 Gb HBA is recommended for LTO 4 tape drives An 8 Gb HBA is recommended for LTO 5 tape drives for optimal performance Check the EBS matrix at http www hp com go ebs to verify that your HBA is supported on your server and qualified for the Library In a SAN installation all switches between t...

Page 26: ...s described as equalized may not support 6 Gb s data rates and should not be used with LTO 5 tape drives unless these cables are verified for 6 Gb s data rates For optimum performance only use HP cables of the length specified as qualified for your products See About SAS on page 40 for more information about SAS LTO 4 and later generation tape drives and encryption The LTO 4 and later generation t...

Page 27: ...The Encryption Kit supports your manual security policies and procedures by providing secure storage for encryption keys Access to the key server tokens and their backup files is protected with user specified passwords You will need to create processes to protect the tokens and secure the passwords IMPORTANT When encryption is enabled with the Encryption Kit the Library will not use encryption key...

Page 28: ...up of your encryption keys and store them in a secure place separate from the computer running the backup software For more information about AES encryption encryption keys and using hardware encryption with your HP Ultrium tape drive see the White Papers on http h18006 www1 hp com storage tapewhitepapers html For detailed instructions about enabling encryption please refer to the documentation su...

Page 29: ... tape drive and one magazine An MSL8048 with at least two tape drives can be configured into two logical libraries Each logical library is assigned at least one tape drive and two magazines Table 13 MSL2024 and MSL8048 Tape Libraries partitioned into two logical libraries Magazines Tape drives MSL2024 MSL8048 1 Logical library 1 tape drives and magazines 2 Logical library 2 tape drives and magazin...

Page 30: ...e tape drive For instructions on removing and replacing a tape drive see Removing and replacing a tape drive on page 221 NOTE The MSL4048 Tape Library will not operate with a full height tape drive installed in the middle two half height drive bays Only install a full height tape drive in either the upper or lower two half height drive bays Table 14 MSL4048 and MSL8096 Tape Libraries partitioned i...

Page 31: ...library 1 tape drive and magazines 3 Logical library 3 tape drives and magazines Table 16 MSL4048 and MSL8096 Tape Libraries partitioned into four logical libraries Magazines Tape drives MSL4048 MSL8096 2 Logical library 2 tape drive and magazines 1 Logical library 1 tape drive and magazines 4 Logical library 4 tape drive and magazines 3 Logical library 3 tape drive and magazines HP StorageWorks M...

Page 32: ...048 MSL8048 and MSL8096 operator control panel on page 131 for MSL4048 MSL8048 and MSL8096 OCP functions Figure 6 MSL2024 front panel overview 2 Magazine mailslot location 1 Power button 4 Front panel LCD screen 3 Front panel LEDs 6 Air vents 5 Control buttons 7 Magazines Figure 7 MSL4048 front panel overview 2 Magazine mailslot location 1 Power button 4 Front panel LCD screen 3 Front panel LEDs 6...

Page 33: ...r LEDs that indicate system status information as shown in Figure 9 Figure 9 Operator control panel LEDs Ready Illuminated when power is on Blinking when there is tape drive or robotics activity Green 1 Clean Illuminated when the tape drive has determined that a cleaning cartridge should be used Cleaning is only necessary when the device directs you to do so Additional cleaning is not necessary Am...

Page 34: ...gazine release holes The Libraries support parallel SCSI SAS and Fibre Channel tape drives For example Figure 10 shows an MSL4048 with a full height parallel SCSI tape drive Figure 11 shows an MSL8048 or MSL8096 with two Fibre Channel tape drives and Figure 12 shows an MSL2024 with a SAS drive Figure 10 MSL4048 back panel overview with a full height parallel SCSI tape drive 2 Fan 1 68 pin parallel...

Page 35: ...is on the left port B is on the right 7 USB port 10 Tape drive LED 9 Pull out tab containing the serial number and other product information 12 Tape drive Ethernet port LTO 5 only 11 Redundant power supply location Figure 12 MSL2024 back panel overview with SAS tape drive 2 Fan vent 1 SAS port 4 Tape drive 3 Power connector HP StorageWorks MSL2024 MSL4048 MSL8048 and MSL8096 Tape Libraries User an...

Page 36: ...0 volt AC power connection Tape drive LED Each tape drive has a green LED which indicates that the tape drive is powered on see Figure 13 Figure 13 Tape drive LED 1 Tape drive LED Power supply back panel MSL4048 MSL8084 and MSL8096 Figure 14 Power supply LEDs AC power is connected 1 Blue Fan failure The fan is running too slow or is defective 2 Yellow The power supply is producing good power for t...

Page 37: ...only Powering on the device Configuring the device Verifying the connection Labeling and loading the tape cartridges Verifying the installation Configuring additional features Preparing the host IMPORTANT Use proper procedures to prevent electrostatic discharge ESD see Appendix Electrostatic discharge on page 265 Use wrist grounding straps and anti static mats when handling internal components Fol...

Page 38: ...ftware to operate the Library HP Smart Array controllers most third party RAID controllers and many on board SCSI controllers do not support multiple LUNs An HBA might have one or two channels with each channel supporting one parallel SCSI bus Check to see how many channels the HBA has and what devices are already connected to the HBA Some devices such as parallel SCSI disk drives could be inside ...

Page 39: ...es the default SCSI address for the bottom drive is 4 and the default SCSI address for the top drive is 5 as shown in Figure 15 on page 39 Figure 15 MSL2024 parallel SCSI tape drive default SCSI addresses 1 Tape drive with SCSI address 4 2 Tape drive with SCSI address 5 MSL4048 For full height tape drives the default SCSI address is 4 For half height drives the default SCSI address for the bottom ...

Page 40: ... with the Library The server might not be able to boot when the Library is connected to a non supported SAS RAID controller About SAS Serial Attached SCSI SAS is a computer bus technology mainly used to transfer data to and from storage devices including disk drives and tape drives SAS 1 LTO 4 is designed to transfer data at 3 Gb sec which is comparable to the speed attained by Ultra320 SCSI SAS 2...

Page 41: ...lized may not support 6 Gb s data rates and should not be used with LTO 5 tape drives unless these cables are verified for 6 Gb s data rates For optimum performance only use HP cables of the length specified as qualified for your products World Wide identifiers A SAS tape drive is identified by a unique identifier called a World Wide Name WWN or World Wide Identifier WWID The Library assigns the W...

Page 42: ...nly the backup servers may access the Library See the switch manual for information on zoning Choosing a location If you plan to mount the device in a rack select an open rack location ideally near the center of the rack or higher with access to the host server and a power outlet If you plan to set the MSL2024 or MSL4048 Tape Library on a table in the tabletop conversion cover select a level area ...

Page 43: ...Rack space requirements 10 35º C 50 95º F Room temperature AC power voltage 100 127 VAC 200 240 VAC Line frequency 50 60 Hz Place the device near an AC outlet The AC power cord is the product s main AC disconnect device and must be easily accessible at all times Power source MSL2024 13 6 kg 29 9 lb 15 6 kg 34 3 lb MSL4048 18 6 kg 40 9 lb 24 6 kg 54 1 lb MSL8048 and MSL8096 44 6 kg 98 3 lb 46 6 kg ...

Page 44: ...ackaging materials for future use Identifying product components Confirm that you received the following product components Two rack rails Getting started poster Accessory package Two bags of M6 screws The bag you choose is dependent upon the type of rack you have Each bag is labeled Bag of eight M6 screws for the HP Rack 5000 or Rack 10000 Series 9 5 mm square holes in the rack column with two cl...

Page 45: ...k panel of the device for future use To remove and store the shipping lock 1 Locate the tape and lock at the top of the device see Figure 18 on page 45 Figure 18 Shipping lock location 2 Remove the tape then remove the lock 3 Store the lock on the back panel of the device see Figure 19 The shipping lock storage location for the MSL4048 is on the back panel similar to the location on the MSL2024 Fi...

Page 46: ...e assistance to lift and stabilize the Library during installation or removal The device easily installs into the HP Rack System E or the HP Rack 5000 or HP Rack 10000 series You need a 2 and a 3 Phillips screwdriver for this procedure Figure 20 Rack kit Two rails Two bags of eight M6 screws The accessory package contains two sets of eight M6 screws along with four clip nuts for the MSL4048 or six...

Page 47: ... the rack in the locations shown These will be used to secure the Library to the rack MSL8048 and MSL8096 MSL4048 2 Rail screw location 1 Clip nut location 4 U marker 3 Bottom of the Library To install the device on the rails and into the rack 1 Locate the captive screws on the front bezel see Figure 22 The MSL2024 has two captive screws The MSL4048 has four captive screws and the MSL8048 and MSL8...

Page 48: ...Conversion Kit supports the edges of the Library but is not a structural top IMPORTANT You may not place any weight on top of the Tape Library even with the cover installed To install the cover 1 Place the cover on a flat level surface behind the device 2 Slide the device into the cover until the front panel of the device is aligned with the cover see Figure 23 Figure 23 Installing the tabletop co...

Page 49: ...pe drives now If the Library already has a tape drive and you purchased additional tape drives you can install them now or wait until after the Library installation is complete To install tape drives HP StorageWorks MSL2024 MSL4048 MSL8048 and MSL8096 Tape Libraries User and service guide 49 ...

Page 50: ...e second and third half height drive bays Install a full height tape drive either in the bottom two drive bays or the top two drive bays NOTE If you plan to partition the Library into two logical libraries the second tape drive must be installed in the third half height drive bay For tape drive locations for two logical libraries see Table 14 on page 30 MSL8048 and MSL8096 The first tape drive sho...

Page 51: ...you have a redundant power supply for the MSL4048 MSL8048 or MSL8096 Tape Library you may install it now or wait until the installation process is complete To install the redundant power supply 1 Verify that the power to the Library is off and the power cord is not attached 2 On the back of the Library locate the second power supply bay which is right above the existing power supply 3 Using a 2 Ph...

Page 52: ...panel and then plug the cord into the power outlet 2 From the front panel push the round power button to power on the device 3 From the front panel set the new SCSI ID for any drives that must have a different SCSI ID For the MSL2024 see Changing the SCSI address parallel SCSI devices Configuration Change Drive on page 115 For the MSL4048 MSL8048 or MSL8096 see Changing the drive configuration Con...

Page 53: ...cable length If any SE devices are on the same parallel SCSI bus all of the devices on the parallel SCSI bus slow to SE speed which severely degrades performance Never attach an LTO 3 or LTO 4 tape drive to an SE SCSI bus 4 Attach the terminator to the remaining parallel SCSI connector on the back panel of the tape drive if the Library is the last or only device on the parallel SCSI bus Otherwise ...

Page 54: ...h the other end into the connector on the tape drive If you are using a SAS fanout cable attach one mini SAS connector into the connector on each tape drive The unused ends of the SAS fanout cable are single channel and not suitable for use with disk arrays Use the other ends to connect tape drives or coil and secure them to the rack to minimize stress on the connectors TIP Mini SAS connectors are...

Page 55: ...ble to a working LAN connection and to the Ethernet connector on the back of the Library 2 Attach the power cable to the power connector on the back panel of the Library see Figure 31 Figure 31 Attaching the power cord 3 Plug the power cable into the nearest properly grounded power outlet 4 Power on the device by pressing the power button located on the front panel Check the LCD screen to make sur...

Page 56: ... logged into the RMI you can administer further network changes through the RMI For the MSL2024 see Configuring network settings Configuration Configure Network Settings on page 118 For the MSL4048 MSL8048 and MSL8096 see Changing the network configuration Configuration Network Configuration on page 144 The device supports IPv4 and IPv6 Internet Protocols By default the device is configured to use...

Page 57: ...pe cartridges into the magazines To prepare your tape cartridges and load them into the Library 1 Obtain tape cartridges compatible with your Library See Tape cartridges on page 59 2 Label any unlabeled tape cartridges to improve inventory time See Labeling tape cartridges on page 61 3 Remove one of the magazines from the Library with the RMI or OCP RMI see Releasing and replacing the magazines on...

Page 58: ...a file from the RMI Configuration Save Restore screen Having a backup of the Library configuration is helpful when recovering from a configuration error setting up multiple devices with similar configurations or if the Library needs service See Saving and restoring the device configuration and restoring factory defaults page 95 Configuring additional features The Library has many features to custo...

Page 59: ...s orange Table 20 Ultrium 920 and 960 tape drive Part number Cartridge type C7973A HP LTO3 Ultrium 800 GB RW Data Cartridge yellow C7973W HP LTO3 Ultrium 800 GB WORM Data Cartridge two tone yellow and white C7978A HP Ultrium universal cleaning cartridge 50 cleans orange Table 21 Ultrium 1760 and 1840 tape drive Part number Cartridge type C7974A HP LTO4 Ultrium 1 6 TB RW Data Cartridge green C7974W...

Page 60: ...ridges designated for your device Clean the tape drive when the Clean drive LED is illuminated CAUTION Use only Ultrium Universal cleaning cartridges Do not drop a cartridge Excessive shock can damage the internal contents of the cartridge or the cartridge case itself making the cartridge unusable Do not expose data cartridges to direct sunlight or sources of heat including portable heaters and he...

Page 61: ...y or is in the removed state the Tape Library will not load a cartridge with an Ultrium 4 or Ultrium 5 Media ID or an unlabeled cartridge into an Ultrium 3 or earlier generation tape drive Though not recommended checking Ignore Barcode Media ID in the RMI Configuration System screen will keep the Library from interpreting bar code Media IDs Your host software may need to keep track of the followin...

Page 62: ...rasure or overwriting of data Before loading a cartridge into the device make sure the write protect switch on the front of the cartridge is in the desired position Slide the switch to the left to allow the device to write data to the cartridge see Figure 33 1 Slide the switch to the right to write protect the cartridge An indicator such as a red mark or small padlock is visible showing that the c...

Page 63: ...cryption key Incompatible Incompatible Incompatible Incompatible LTO 5 media encrypted CAUTION Ultrium 2 and Ultrium 3 tape drives require the most recent firmware to immediately identify Ultrium 4 media Without the most recent firmware loading an Ultrium 4 cartridge into an earlier generation drive may result in a long media identification and unload time The drive may not identify the media and ...

Page 64: ...heme for the MSL2024 is shown in Figure 34 Figure 34 MSL2024 slot numbering with the single mailslot enabled When the mailslot is disabled the mailslot M1 becomes Slot 1 and all other slots are re numbered accordingly On the MSL4048 MSL8048 and MSL8096 the storage slots are numbered starting with the of the lower left magazine as shown in Figure 35 Figure 36 and Figure 37 Figure 35 MSL4048 slot nu...

Page 65: ...d When the MSL4048 or MSL8048 mailslot or the MSL8096 lower left mailslot is enabled all of the storage slot numbers are adjusted as shown in Figure 38 The storage slots in the other magazines are renumbered accordingly HP StorageWorks MSL2024 MSL4048 MSL8048 and MSL8096 Tape Libraries User and service guide 65 ...

Page 66: ...right mailslot is enabled is shown in Figure 39 When both mailslots are enabled the mailslot numbers in the upper right magazine are adjusted as shown in Figure 40 Figure 39 MSL8096 upper right magazine slot numbering with only the upper right mailslot enabled Figure 40 MSL8096 upper right magazine slot numbering with both mailslots enabled TIP For the slot numbering for your Library in its curren...

Page 67: ...the device network settings and set the administrator password with the OCP See Configuring network settings Configuration Configure Network Settings on page 118 and Changing the administrator password Configuration Change Admin Password on page 113 To start the RMI open any HTML browser and enter the IP address of the device in the browser s address bar TIP Check the Help screens in the RMI for a...

Page 68: ... page 95 Saving and restoring the device configuration and restoring factory defaults on page 95 Operations on page 98 Moving media on page 98 Updating the current media inventory on page 98 Releasing and replacing the magazines on page 99 Support on page 99 Performing general diagnostics on page 99 Service Service restricted on page 100 Determining and updating firmware on page 100 Rebooting the ...

Page 69: ... service password is used for the RMI and OCP The user login provides access to the Identity and Status options but not the Configuration Operations and Support options Administrator level provides access to all screens except for the Log configuration and HP Service screens TIP By default the administrator password is unset all of the digits are null You must set the administrator password from t...

Page 70: ...he number of storage slots available to the host software which does NOT include reserved slots Mailslot shows whether the mailslot is open closed or disabled Library Time the date and time from the Library which can be set from the OCP or RMI The Library Time is updated when the system status is refreshed The time of the most recent refresh is the Updated time at the top of the pane If you call H...

Page 71: ...tting help For additional information about fields on the RMI screens click on Help in the upper right corner see Figure 43 The help pages are updated with most firmware updates and often contain technical details that are not contained in this document Figure 43 Help button Identity Viewing static device information The Identity Library page provides static information about the device Figure 44 ...

Page 72: ...der in the device Library Mode Automatic the device will switch from Sequential to Random mode if it receives media changer SCSI commands Manual the device will stay in the current mode until another mode is configured by a user Random the device will not automatically load and unload tapes Instead it will wait for commands from the backup software or the OCP to load and unload tapes Sequential th...

Page 73: ... a world wide unique identifier that the Library reports over SCSI and may be used by operating systems or software applications to identify and track the Library Viewing static drive information The Identity Drive page SCSI Identity Drive page Fibre Channel and Identity Drive page SAS provide detailed information about the tape drives You will only see the fields that apply to the interface type ...

Page 74: ...You can see but not modify the following Vendor ID will always be HP Product ID product identification information that is given by the drive Serial Number electronic serial number of the drive It should match the physical serial number of the drive Operating the Tape Library 74 ...

Page 75: ...r SAS drive or Element Address FC drive element ad dress The SCSI Element Address is set at the factory and can only be configured by a host applic ation Library LUN Hosted by Drive Yes if this drive is hosting the Library at LUN 1 Data Compression Yes if the host has hardware compression turned on for the drive Interface Type SCSI Fibre Channel or SAS WWide Node Name FC drive only world wide uniq...

Page 76: ...l request an IP address from a DHCP server each time the device is booted IPv4 Address the Library network address Subnet Mask The network mask of the library controller used when DHCP Addressing is not Enabled Default Gateway the gateway used when DHCP Addressing is not Enabled When IPv6 Addressing is Enabled you can see but not modify Stateless Addressing when Enabled the device will generate an...

Page 77: ...ervention is required and the device is not capable of performing some operations Cartridge in Transport the slot number where the tape currently in the robot originated None if there is not a tape in the robotic Odometer the total number of moves the device has performed since its manufacture Total Power On Time the number of days hours and minutes that the device has been powered on since its ma...

Page 78: ...ooted Media Removal Prevented if the backup software is preventing media removal from the device When media removal is prevented the mailslot and magazine functionality is disabled Left Magazine Present if the device senses the presence of the left magazine MSL2024 Level n Left Magazine Present if the Library senses the presence of the left magazine at level n The magazine levels are numbered from...

Page 79: ... see but not modify the following Status of the drive The drive is operating normally The device is functional but might have an issue that should be addressed The drive is in a failed state HP StorageWorks MSL2024 MSL4048 MSL8048 and MSL8096 Tape Libraries User and service guide 79 ...

Page 80: ...e Port A Status and Port B Status Fibre Channel tape drives current status of the ports Port A Status SAS tape drives current status of the port Speed Fibre Channel and SAS drives the current speed setting of the drive port Port Type Fibre Channel drives only the current setting of the drive port Direct connected devices are typically Loop Devices connected to a switch are typically Fabric N Port ...

Page 81: ... a cartridge with a problem and a white rectangle indicates an empty slot To see detailed information about the tapes in a magazine click on the button to expand the display for the magazine see Figure 55 HP StorageWorks MSL2024 MSL4048 MSL8048 and MSL8096 Tape Libraries User and service guide 81 ...

Page 82: ...ape has not been loaded into a drive in this device or if the inventory has changed Comment any additional information about the tape in the slot for example Clean Tape if the cartridge is a cleaning tape Configuration Changing the system configuration Use the Configuration System page on page 83 to modify the system configuration System configuration changes are only applied after the Apply Selec...

Page 83: ...e Library is configured into multiple logical libraries the settings for the Library are separated from those for each logical library as shown in the Configuration System page HP StorageWorks MSL2024 MSL4048 MSL8048 and MSL8096 Tape Libraries User and service guide 83 ...

Page 84: ...on Enabled MSL2024 MSL4048 and MSL8048 configures the mailslot in the lower left magazine as a mailslot or storage slots The MSL2024 mailslot has one slot the MSL4048 and MSL8048 mailslot has three slots Enabling the mailslot will reduce the total number of storage slots The default is disabled If the mailslot is enabled all logical libraries will have access to the mailslot If allowing all logica...

Page 85: ...ft mailslot update the backup software inventory You might also need to re configure the backup software to adjust the number of storage slots and presence of the mailslot Auto Clean Enabled When auto clean is enabled the device automatically loads a cleaning cartridge when a tape drive needs to be cleaned The Tape Library can load a cleaning cartridge from any logical library to any tape drive Th...

Page 86: ...al library If a logical library has only one tape drive it is the master drive for the logical library If a logical library has more than one tape drive you may specify the master The number is the physical drive number Library Mode specifies the library mode for each logical library The default mode is Automatic The device supports three behavior modes Random Sequential and Automatic The device a...

Page 87: ...red tape drive in a multi drive logical library will be used Automatic mode In Automatic mode the device switches from Sequential mode into Random mode when it receives certain SCSI commands Automatic mode is the default setting Reserved Slots The number of slots in the logical library that are not available to the backup software You can store cleaning tapes in reserved slots or leave reserved sl...

Page 88: ...port type is Loop Hard Soft or Hard auto select If the Addressing Mode is Hard you must configure a fixed ALPA address that is unique on the loop If the Addressing Mode is Soft the system will assign an ALPA during fabric login If the Addressing mode is Hard auto select the device will acquire an ALPA at the initial system setup and then fix that as a hard address from then on ALPA Arbitrated Loop...

Page 89: ...nistrator for the Library Domain name enter the domain name provided by your network administrator for the Library Enable HTTPS when On the RMI can only be accessed through an HTTPS connection Restricted Network Access when On disables all non essential network functionality that is not required for normal product operation In most circumstances leave this On For IPv4 you may change the HP Storage...

Page 90: ... is booted The default is Off Static Addressing Enabled when On the Library will use a statically configured address The default is Off Static Assigned Address configures the address when Static Addressing Enabled is On You can select the standard prefix FE80 or the prefix of a nearby router Enter the remainder of the address and click Add To remove an IPv6 static IP address click Delete next to t...

Page 91: ...ses field SNMP Target IP Addresses the IP addresses for up to three computers running IPv4 SNMP management software and up to three computers running IPv6 SNMP management software IP addresses will not be cleared if SNMP is disabled but those targets will no longer be able to HP StorageWorks MSL2024 MSL4048 MSL8048 and MSL8096 Tape Libraries User and service guide 91 ...

Page 92: ... SNMP target using the network configuration SNMP queries are only accepted from configured targets To configure the Library for use with HP SIM 1 From the RMI add the HP SIM management station as an SNMP target 2 If the Library IP address is in an HP SIM automatic discovery IP address list the SIM management station will detect the Library at the next scheduled scan To configure HP SIM for manual...

Page 93: ...4 Figure 63 Configuration Password page You may change the Password The password is exactly eight numbers each from 0 to 9 Password Time Out The number of minutes that the current administrator login session will remain logged in without user interaction Setting the date and time Use the Configuration Date Time page to set the date and time NOTE The device does not adjust its time to daylight savi...

Page 94: ...host and domain name are entered the IP address will be resolved from the DNS using that name The device will store the resulting address rather than the name If the address changes enter the name or a new ad dress so the device can find the server again UTC Time Zone Offset Select the time zone for your area Enable Daylight Savings Adjustment Enabling daylight saving time will advance the local t...

Page 95: ...me ex ample com Only one email address can be configured Email Domain domain of the return e mail address e g example com SMTP Server Address IP address of the SMTP server Saving and restoring the device configuration and restoring factory defaults Use the Configuration Restore defaults page to restore the factory defaults reset the administrator password to null or save the device configuration d...

Page 96: ...SB flash drive from the OCP For the MSL2024 see Saving and restoring the Library configuration Configuration Save Restore Configuration on page 120 For the MSL4048 MSL8048 and MSL8096 see Saving and restoring the Library configuration Configuration Save Restore on page Figure 67 Configuration Save Restore page The restored factory default settings are SCSI addresses MSL2024 A full height tape driv...

Page 97: ...the backup application when tape drives are renumbered To save the device configuration to a file click Save and follow the instructions on the RMI to specify a file location To restore the device configuration from a file browse to the location of the saved configuration file and click Restore The configuration settings that are saved to file are Administrator password Mailslot configuration All ...

Page 98: ... Ensure backups are complete before moving media Figure 68 Operations Move Media page To move a tape select the source and destination and then click the Move button in the center of the screen to start the move Updating the current media inventory Use the Operations Inventory page to have the device re scan the tapes to update the media inventory Operating the Tape Library 98 ...

Page 99: ...y release a magazine see Releasing the magazines manually on page 176 However this manual process should only be used if the magazine cannot be released using the OCP or RMI Support CAUTION Some RMI operations take the device offline This inactive mode can interfere with host based application software causing data loss Ensure that the device is idle before attempting to perform any remote operati...

Page 100: ... be accessed by service personnel to execute detailed tests on the different components of the device or special read write diagnostics on the drives Figure 72 Support HP Service page Determining and updating firmware Use the Support Firmware page to see the current version of the device and drive firmware and upload new firmware The firmware files must be in the HP L TT format with the frm file e...

Page 101: ...ge Trace and Standard Trace The log entries are displayed in order of most recent to oldest The format for the log entries is YY MM DD HH MM SS ss LIB ERR 80 89 62 40 YY MM DD the date displayed as Year Month Day HH MM SS ss the time displayed as Hour Minute Second Hundredths of a second First code hard or soft error The code after LIB ERR 80 in the example will be 80 or 40 80 indicates a hard err...

Page 102: ...of the cleaning tape Drive select the drive to be cleaned Figure 76 Support Clean Drive page Downloading a support ticket Use the Support Support ticket page to download a support ticket for the Library or tape drives The support ticket can help a service engineer or system administrator diagnose a device problem Operating the Tape Library 102 ...

Page 103: ...during an unload and that ticket may be downloaded at any time LTO 4 tape drives with older firmware must be empty to download a support ticket Gathering a current ticket for an LTO 4 tape drive may cause a temporary performance decrease while the ticket is generated Figure 77 Support Support Ticket page HP StorageWorks MSL2024 MSL4048 MSL8048 and MSL8096 Tape Libraries User and service guide 103 ...

Page 104: ...4 Changing the SCSI address parallel SCSI devices Configuration Change Drive on page 115 Setting the master drive Configuration Set Master Drive on page 116 Setting behaviors Configuration Library Behavior on page 116 Setting the date and time Configuration Library Date Time on page 118 Configuring network settings Configuration Configure Network Settings on page 118 Configuring automatic cleaning...

Page 105: ...1 Clean Illuminated when a cleaning cartridge should be used Amber 2 Attention Illuminated if the device has detected a condition that requires attention Amber 3 Error Illuminated if an unrecoverable error occurs A corresponding error message displays on the LCD screen Amber 4 Library home screen The first line of the Home screen displays the device s product name The second line displays a brief ...

Page 106: ...C Operator control panel buttons The four operator control panel buttons described in Figure 79 let you traverse the OCP menu structure and enter information Figure 79 Operator control panel buttons Cancels the current menu option returns to the previous menu level or returns to the Home screen Cancel Enters the menu or selects the option displayed on the LCD screen Enter Selects the previous item...

Page 107: ... screen press Enter to bring up the first menu item From a menu use the Previous and Next keys to cycle through the menus press Enter to see the first option in the menu or press Cancel to return to the Home screen From an option use the Previous and Next keys to cycle through the options in the menu press Enter to select the option or press Cancel to return to the menu list The menu structure is ...

Page 108: ...1 and 2 until you have entered all eight numbers After the last number has been entered the screen continues to the restricted area NOTE If you forget the administrator password you cannot enter a new password You must call your customer service representative Unlocking the mailslot Unlock Mailslot The mailslot in the left magazine is used only with host system software that supports this feature ...

Page 109: ...your selected function Press Enter to select Inventory Status Information Inventory This option provides information on which slots have cartridges and which are empty The second line on the screen displays one of Full tapes without bar code labels Bar code identification from the tape Empty The device has the following inventory locations Mailslot Left magazine Right magazine Drive 1 Drive 2 if t...

Page 110: ...ventory Press Enter to select 3 By using Previous or Next you can select from the following inventory locations Mailslot Left magazine Right magazine Drive 1 Drive 2 if two drives are present 4 To view the inventory of a magazine press Enter when the OCP displays Left or Right Magazine The OCP will display the contents of the lowest numbered slot in the magazine The display will show the tape bar ...

Page 111: ...the screen displays Drive 1 Information or Drive 2 Information Press Enter to select 3 By using Previous or Next you can select from the following information screens Serial number Drive type Firmware revision SCSI ID parallel SCSI tape drives only For a Fibre Channel tape drive you can also select from the following information screens The WWide Node Name for the FC node to which the tape drive i...

Page 112: ...er and then use Previous or Next to access the network addresses and configuration Configuration The Configuration menu provides access to the following configuration functions Configuring logical libraries Status Information Set Logical Libraries on page 113 Changing the administrator password Configuration Change Admin Password on page 113 Setting the number of reserved slots Configuration Set R...

Page 113: ...administrator password Once the administrator password is set you must know the administrator password or the service password to change the administrator password Passwords consist of exactly eight numbers each between the values of 0 and 9 Screens that require a password prompt for the password before allowing access to the restricted areas Once entered the administrator password does not have t...

Page 114: ...e screen press Previous or Next until the screen displays Configuration Press Enter to select 2 Press Previous or Next until the screen displays Configure Mailslot Press Enter to select 3 Enter the administrator password if prompted 4 The screen displays either Mailslot Enabled or Mailslot Disabled 5 Press Previous or Next until the screen displays Disable Mailslot or Enable Mailslot Press Enter w...

Page 115: ...Previous or Next to change the SCSI ID number Press Enter to select An example of the screen display is Drive 1 SCSI ID 6 Changing the drive configuration Fibre Channel devices Configuration Change Drive This option allows you to configure the FC ports for your tape drive Each drive has two ports A and B NOTE HP recommends that you cable Port A only and that you configure Port B for Auto Detect on...

Page 116: ... Enter the administrator password if prompted 4 Press Previous or Next until the screen displays either Master Drive Drive 1 or Master Drive Drive 2 5 Press Enter to select the displayed configuration The screen displays either Drive 1 Set to Master or Drive 2 Set to Master and the Ready LED blinks Setting behaviors Configuration Library Behavior The Library supports three behavior modes Random Se...

Page 117: ...ng cartridges until you load another manually CAUTION Use caution when choosing Loop mode because it makes it possible to overwrite data on previously written cartridges When a Library is partitioned into logical libraries each logical library operates as an independent library Thus the Library only loads tapes from the slots associated with one logical library into the tape drive associated with ...

Page 118: ...e screen displays Set Yr Month Day 2006 07 21 with a flashing number Press Previous or Next to change the value of the flashing number Press Enter to accept the value of the flashing number and move to the next number 5 Repeat Step 5 until all numbers in the date are correct Press Enter 6 The screen displays example Set Hour Mins 16 52 with the first number flashing Press Previous or Next until th...

Page 119: ... Enter to select 3 Press Previous or Next until the screen displays IPv6 Networking Press Enter to select 4 The screen displays IPv6 Network Addressing Disabled To change the setting press Enter 5 Press Next until the screen displays the desired setting Press Enter to accept the new setting 6 Configure IPv6 networking from the RMI See Changing the network configuration on page 88 Configuring autom...

Page 120: ...de Automatic Loop No Event log levels and filter continuous trace and all levels and filters active for HP Service use only Barcode reader label length 8 Barcode reader alignment Left Error recovery On Mailslot configuration mailslot disabled Auto clean disabled SNMP disabled but saved addresses to not change E mail notification disabled but configurations retained The following settings are not r...

Page 121: ...6 Press Previous or Next until the screen displays the filename of the device configuration file on the USB drive Press Enter to select the firmware file 7 When the restore operation is completed remove the USB flash drive from the USB port NOTE You can save the configuration settings to a file from the RMI See Saving and restoring the device configuration and restoring factory defaults on page 95...

Page 122: ...omplete Cleaning a tape drive Operations Clean Drive When the Clean LED is on a tape drive needs to be cleaned Cleaning times can range from a few seconds to a few minutes during which time the Ready LED blinks Use only the designated cleaning cartridge for your tape drive model All cartridges are available at http www hp com go storagemedia Use only Ultrium Universal cleaning cartridges IMPORTANT...

Page 123: ...you loaded the cartridge from the front panel you should now unload it either by using the mailslot or by removing the magazine When the tape drive cleaning cycle is complete the Clean LED turns off if previously on Moving tapes in the Library Operations Move Tape Use this option to move a cartridge from a tape drive a tape slot in any magazine or the mailslot to any other location not already hol...

Page 124: ...entory 1 From the Home screen press Previous or Next until the screen displays Operations Press Enter to select 2 Press Previous or Next until the screen displays Perform Inventory Press Enter to select 3 While the inventory is in progress the screen displays Inventory in Progress 4 The Library now checks the drive and each slot for the presence of a tape to update the inventory information The Re...

Page 125: ...ect Tape on page 130 To access the Support menu 1 From the Home screen press Previous or Next until the screen displays Support Press Enter to select 2 Press Previous or Next until the screen displays your selected function Press Enter to select Powering a drive on or off Support Power On Off Drives Use this option to power a drive on or off without interrupting power to the rest of the device and...

Page 126: ... demonstration press Cancel on the operator control panel Running the slot to slot test Support Run Slot To Slot Test Use this option to show the robot s ability to move media in and out of each of the magazine slots Access to this feature requires the administrator password NOTE At the end of the test the cartridges are NOT returned to their original slots To run the slot to slot test 1 From the ...

Page 127: ...llness Test Press Enter to select 3 Enter the administrator password if prompted 4 On a device with two tape drives press Previous or Next to select the tape drive to test Drive 1 Drive 2 or All Drives Press Enter to select the drive option 5 Use Previous or Next to select a number of cycles 1 10 Press Enter 6 While the test is running the screen displays progress as shown Wellness test The second...

Page 128: ...sing HP Library Tape Tools or from the HP support website http www hp com support storage Copy the firmware onto the USB flash drive TIP The display will only show the first 16 characters of the file name If the USB drive has multiple firmware files ensure that you can distinguish the files from the first 16 characters in their file names 2 Insert the USB flash drive into the USB port on the back ...

Page 129: ...e Library keeps a log of recent error and warning messages See Error codes on page 180 for more information about error codes To access the error or warning log 1 From the Home screen press Previous or Next until the screen displays Support Press Enter to select 2 Press Previous or Next until the screen displays Library Error Log to see error messages or Library Warning Log to see warnings Press E...

Page 130: ...een displays Support Press Enter to select 2 Press Previous or Next until the screen displays Force Drive To Eject Tape Press Enter to select 3 Press Previous or Next until the screen displays Drive 1 or Drive 2 The second line on the display shows the bar code number of the tape Full or Empty Press Enter to select the desired drive to eject the tape 4 If the tape is successfully ejected from the ...

Page 131: ...he drive configuration Configuration Drives on page 144 Changing the network configuration Configuration Network Configuration on page 144 Barcode reporting format Configuration Barcode Reporting on page 144 Changing the administrator password Configuration Set Admin Password on page 144 Restore defaults Configuration Restore Defaults on page 145 Setting the Library date and time Configuration Set...

Page 132: ... Right Moves to the previous item at the current menu level When a top level menu item is highlighted this moves to the previous menu item for example from Configuration to Info When a pull down menu is displayed the left button can be used to close or collapse that menu When a digit is highlighted on a screen field this moves to the previous digit If there is no previous item this button is not a...

Page 133: ...administrator password for all functions that are password protected Figure 82 OCP menu showing initial system status information The OCP menu includes a status message bar menu bar and display area Initial system status information includes basic Library drive and magazine status and information All drives that have been activated are included If drives are subsequently removed or powered down th...

Page 134: ...tion Status Library is loading a tape Load Library is unloading a tape Unload Menu bar The menu bar contains four groups of menu functions Info Configuration Operations Support Operating the Tape Library 134 ...

Page 135: ...ator password from the OCP to protect the administrator functions on the OCP and enable the administrator functions in the RMI The administrator password grants access to all OCP functions except HP Service A user without knowledge of the administrator password can access HP StorageWorks MSL2024 MSL4048 MSL8048 and MSL8096 Tape Libraries User and service guide 135 ...

Page 136: ...ch non highlighted digit will appear as an X Use the Up and Down buttons until the correct digit is displayed Use the Left and Right buttons to select the other digits and use the Up and Down buttons to alter the values 2 Press OK to submit the password The screen continues to the restricted area NOTE If you forget the administrator password you cannot enter a new password You must call your custo...

Page 137: ... not eject the upper right mailslot The upper right mailslot remains unlocked until 30 seconds after the lower left mailslot is replaced After the upper right mailslot is replaced the Library inventories all of the tapes in the magazine The OCP displays a series of informative messages so you can see what the Library is doing NOTE If you exchange the magazine in the lower left position with one th...

Page 138: ...he existing tape cartridges from the mailslot and insert new tape cartridges as required 5 Push the mailslot back into the Library Moving Media Operations Move Media This option instructs the Library to move a cartridge from a tape drive a tape slot in any magazine or the mailslot in the left magazine to any other location not already holding a tape This option also lets you load and unload tape c...

Page 139: ...ion Type field and press OK 7 Use the Up and Down arrows to change the value of the highlighted field When the highlighted field shows the desired value press OK to select 8 If appropriate move to the Destination field and press OK Repeat step 7 to specify the cartridge destination 9 Use the Up and Down arrows to move to the Move area and press OK to carry out the operation or move to the Cancel a...

Page 140: ...ays the status of the selected drive It shows the drive status source slot tape barcode error code if appropriate drive temperature status of cooling fan and drive activity For Fibre Channel drives the following additional items are displayed The link status of each port may be No Light Logged In Logged Out ALPA Conflict or Ne gotiation Link No Light or ALPA Conflict indicates an error condition S...

Page 141: ...hether the tape is write protected WP or if that media needs attention Use the Left or Right buttons to scroll through and view the inventory for all magazines Drive This screen displays the contents of each drive The Label column identifies which tape is in the drive and the Source column identifies the slot from which it came Other information defines the type of tape data or cleaning and whethe...

Page 142: ...on sets the number of reserved slots in the Library Reserved slots are slots that can be accessed by the remote management interface RMI and the operator control panel OCP but are invisible to the host and backup software On the MSL4048 and MSL8048 you can reserve up to 46 slots On the MSL8096 you can reserve up to 94 slots Mailslots enabled This option enables or disables mailslots On the MSL4048...

Page 143: ... library Thus the Library only loads tapes from the slots associated with one logical library into the tape drive associated with that logical library it will not load tapes from slots associated with another logical library Only the lowest numbered tape drive in a multi drive logical library will be used Automatic mode In Automatic mode the device switches from Sequential mode into Random mode wh...

Page 144: ... operator to set the network settings or allow the Library to autoconfigure using the DHCP server settings Access to this feature requires the administrator password Barcode reporting format Configuration Barcode Reporting This option sets the format for displaying the tape bar codes for both the operator control panel and the host With this option you can configure the number of characters to dis...

Page 145: ...e default SCSI address for all tape drives is 4 The Library will no longer recall drives that have been removed Master drive reset to Drive 1 or the lowest numbered existing drive Drive power all drives powered on Active slots maximum possible Library mode Automatic Loop No Event log levels and filter continuous trace and all levels and filters active for HP Service use only Barcode reader label l...

Page 146: ... the Library configuration to a USB flash drive and restores the configuration from the USB flash drive The configuration settings that are saved are Administrator password Mailslot configuration All network settings including DHCP DNS IPv4 and IPv6 addresses Barcode reader label length and barcode reader alignment Reserved slots Display contrast setting Library mode All drive configuration settin...

Page 147: ... the Library can also be used for mailslots All of the right magazines are the same so it does not have a special marking The Library will unlock the upper right magazine when instructed to open mailslots but will not push the magazine out After the magazine is replaced the Library will inventory all of the tapes in the magazine NOTE If you exchange the magazine in the lower left position with one...

Page 148: ...ption allows you to specify the cartridge destination For a magazine select a slot Only Empty destination slots are available for selection Access to the Move Media option requires the use of the administrator password Performing Inventory Operations Inventory This option updates the inventory status of the Library The Library checks each slot and drive for bar codes and determines if tapes are pr...

Page 149: ...the tape drive import the cleaning cartridge into the mailslot or any other empty slot before beginning the cleaning steps If you would like to keep a cleaning cartridge in the Library the backup software must manage tape drive cleaning or be configured to bypass the slot containing the cleaning cartridge The Clean drive option lets you load a cleaning tape into any active drive To use this comman...

Page 150: ...ools or from the HP support website http www hp com support storage Copy the firmware onto the USB flash drive 2 Insert the USB flash drive into the USB port on the back of the device 3 From the Support menu select FW Upgrade By USB 4 Select the target for the upgrade which will be one of the tape drives or the Library and select the filename of the firmware 5 Click Upgrade 6 When the upgrade is c...

Page 151: ...Force Drive Eject This option attempts to force the tape drive to eject the tape and place it into an open slot in the Library Access to this feature requires the administrator password Before issuing this command HP recommends that you attempt to eject the tape using the backup software and move command on the operator control panel While a drive is being force ejected a window indicating the pro...

Page 152: ...CAUTION This option interrupts the current backup or restore operation and causes the operation to fail It is primarily used if the Library is in an error state Operating the Tape Library 152 ...

Page 153: ...with a full height tape drive installed in the middle two half height drive bays Verify that the full height tape drive is installed in a supported position A full height drive may only be installed in either the upper or lower two half height drive bays Problems encountered after installation are often caused by improper parallel SCSI bus configuration application software configuration errors or...

Page 154: ...I tape drive default SCSI addresses 1 Tape drives with SCSI address 4 2 Tape drives with SCSI address 5 MSL4048 For full height tape drives the default SCSI address is 4 For half height drives the default SCSI address for the bottom drive in each full height drive bay is 4 and the default SCSI address for the top drive is 5 as shown in Figure 91 Figure 91 MSL4048 parallel SCSI tape drive default S...

Page 155: ... device is 0 5 m 1 6 ft This length must be included in any calculations of cable length For LVD SCSI the maximum length with only a single device on the parallel SCSI bus is 25 m 82 ft For Ultra 320 or multiple devices on an LVD bus the maximum combined internal external length is 12 m 40 ft If you have a combination of LVD and SE devices on the bus the maximum cable length reverts to the SE spec...

Page 156: ...to use For a list of compatible parallel SCSI host bus adapters and application software check with your parallel SCSI host adapter manufacturer backup application vendor or the HP support website at http www hp com go ebs NOTE The host bus adapter should be SCSI 3 LVDS A single ended parallel SCSI host bus adapter severely degrades performance Also if any SE devices are on the same parallel SCSI ...

Page 157: ...eters Do not use a cable adapter or converters between the HBA and the Library Check the SAS connectors for damage or debris Verify that your HBA is supported by the host computer and qualified with the Library Refer to the EBS matrix at http www hp com go ebs for current HBA compatibility information Verify that your HBA has the latest firmware If the application software or operating system dete...

Page 158: ...tion for your tape drive If the screen shows Logged Out Check that the Fibre speed is set to Automatic on the RMI or Auto Detect on the OCP or that the correct fibre speed is selected If you are unsure of the speed of the HBA or switch that the Library is connected to try Automatic on the RMI or Auto Detect on the OCP Check that the correct port type fabric or loop is selected Loop requires additi...

Page 159: ...ord connections 2 Make sure the power button on the front panel has been pressed and the green READY LED on the front panel is lit 3 Make sure the outlet has power Try another working outlet 4 Replace the power cord All power supply LEDs are off MSL4048 MSL8048 and MSL8096 The blue LED is lit when the power supply is plugged into a good outlet The green LED is lit when the power supply is producin...

Page 160: ...ll take fewer than 16 seconds The READY light flashes while the tape rewinds Wait for the tape to finish rewinding before attempting another operation 1 Attempt to unload the tape from your backup software 2 Shut down the backup software and stop the operating system s re movable storage services From the OCP attempt to unload or move the tape to a slot For MSL2024 see Moving tapes in the Library ...

Page 161: ...d replacing magazines Oper ations Unlock Left or Right Magazine on page 122 To use the MSL4048 or MSL8096 operator control panel see Unlocking re moving and replacing magazines Operations Unlock Left Right Magazines on page To use the RMI see Releasing and replacing the magazines on page 99 If neither one of these processes works see Releasing the magazines manually on page 176 3 Manually remove t...

Page 162: ... generations back and write to data cartridges one generation back See Backward read compatibility on page 63 Make sure you are using an Ultrium cartridge that has not been de gaussed Do not degauss Ultrium cartridges Make sure that the cartridge has not been exposed to harsh environ mental or electrical conditions and is not physically damaged in any way Many backup applications do not read or wr...

Page 163: ...ID of 8 or greater the host server will not detect the drive If you must use SCSI IDs 8 or greater use a wider bus Reboot the host server Changed drive SCSI ID but the host server does not recognize the new ID Table 34 Attention LED is lit Solution Problem This is most likely caused by a dirty drive that cannot read a tape and marks the tape invalid 1 View the inventory with the RMI Note the slots...

Page 164: ...cartridge see Tape cartridges on page 59 The Attention LED is lit but the Cleaning LED is not lit after a cartridge load The cleaning cartridge is expired A cleaning cartridge will expire after 50 cleaning cycles The Cleaning LED is lit after using a cleaning cartridge If the Media Attention LED is cleared and the drive has been cleaned and then immediately re displays each time a particular cartr...

Page 165: ... your network administrator for help Verify that the device has been configured with a valid static network address or DHCP has been enabled so the device can obtain a net work address If using DHCP write down the device s network address from the OCP Information menu If the device did not obtain a valid address via DHCP verify that the DHCP server is up and the device has network access to it If ...

Page 166: ...he lower the performance To determine the average file size divide the size of the backup by the number of files See the performance impact of your system s average file size in Table 38 Table 38 Performance impact of various file sizes Recommendations Performance impact Average file size If possible do NOT use a file by file backup method For backups with an average file size 64 k HP recommends u...

Page 167: ... 4 HH 160 MB s LTO 4 FH 240 MB s LTO 5 280 MB s Also make sure that the server or workstation is used as little as possible during the backup and close down programs such as virus scanners which check each file that is opened VARIABLE RAID uses a group of disks to improve performance and in the case of RAID 5 provides some parity protection in case one of the drives fail Server or workstation with...

Page 168: ...nection if you have multiple LTO 3 or LTO 4 tape drives or an LTO 5 tape drive LTO 2 GOOD When fully used a 2 Gb fibre connection can provide enough bandwidth for 4 LTO 2 tape drives LTO 3 GOOD When fully used a 2 Gb fibre connection can provide enough bandwidth for an LTO 3 tape drive LTO 4 HH GOOD When fully used a 2 Gb fibre connection can provide enough bandwidth for an LTO 4 HH tape drive LTO...

Page 169: ...wer parallel SCSI type an Ultra 320 connection can provide enough bandwidth for five LTO 2 tape drives LTO 3 GOOD When fully used and assuming that the connection to the disks does not force the speed to a lower parallel SCSI type an Ultra 320 connection ban provide enough bandwidth for a single LTO 3 tape drive LTO 4 HH GOOD When fully used and assum ing that the connection to the disks does not ...

Page 170: ...a 320 for parallel SCSI disk drives when using an LTO 3 or LTO 4 tape drive LTO 2 MARGINAL When fully used and assum ing that the connection to the disks does not force the speed to a lower parallel SCSI type an Ultra 2 80 connection barely provides enough bandwidth for an LTO 2 tape drive LTO 3 LTO 4 LTO 5 POOR An Ultra 2 80 connection is inadequate for an LTO 3 LTO 4 or LTO 5 tape drive Parallel...

Page 171: ...r to transfer files from the disks to the tape drive Windows To improve backup performance and improve SAN stability shutdown and disable the Windows Removable Storage Manager unless the backup software requires it 1 From the Windows start menu select Control Panel 2 In the Control Panel select Administrative Tools 3 In the Administrative Tools select Services 4 In Services right click Removable S...

Page 172: ...that the backup software does not uncom press the data on read and has hardware and software compression disabled NOTE Disabling the hardware compression should not be necessary on Ultrium drives as they sense the compression ratios and can automatically adjust if they receive non compressable data Stop as many programs as possible while a backup or restore is in progress Be especially aware of mo...

Page 173: ...kup that backups up the hard drive or LUN image instead of the individual files The drawback with sequential image backups is that they may only be able to restore the entire disk image and not individual files If they can restore individual files the restore operation will be very slow File by file with a native application Performance impact POOR Native backup applications based on tar cpio NT B...

Page 174: ...rovide enough data to keep the tape drive streaming NOTE Unlike most tape technologies an LTO tape drive can write data as fast as the server can send it even if the tape drive is not streaming Find the performance impact of your system s Library connection in Table 42 Table 42 Performance impact of various Library connections Recommendations Performance impact Connection type Ultra 320 is an exce...

Page 175: ...e drive Parallel SCSI Ultra 2 80 Upgrade to Ultra 320 Ultra Wide and Fast Wide are inadequate for all of the currently supported tape drives Parallel SCSI Ultra Wide Fast Wide For LTO 3 tape drives upgrade to 2 or 4 Gb Fibre Channel For LTO 4 or LTO 5 tape drives upgrade to 4 Gb Fibre Channel Upgrade to 4 Gb Fibre Channel POOR One gigabit fibre is inadequate for an LTO tape drive Fibre Channel 1 G...

Page 176: ...d spots on the tape Clean the tape drive See Tape cartridges on page 59 for instructions Service and repair Releasing the magazines manually If you cannot remove the magazines via the OCP or RMI do the following 1 Unplug the power cord from the device 2 From the back of the device find the access holes for the right and left magazines See Figure 94 Figure 94 Access holes for the right and left mag...

Page 177: ...the unit 2 IMPORTANT Do not force the pin once you encounter resistance Doing so can damage the device 4 Repeat step 3 for the other magazine if necessary 5 If other tapes are still in the device or if you were unable to manually remove the magazines and drive contact HP customer service for further instructions See HP technical support on page 241 The wellness test The wellness test exercises all...

Page 178: ...nd ensure that each top row corner slot contains a tape cartridge Table 43 Top row corner slot positions 2U top row corner slots with mailslot dis abled 9 12 21 24 4U top row corner slots with mailslot dis abled 21 24 45 48 Troubleshooting 178 ...

Page 179: ...es to their home slots If the home slot for a cartridge is not known the device will move the cartridge to the mailslot and prompt the operator to remove it 4 The device prompts the operator to enter the number of cycles to run the test 5 The device opens the mailslot and prompts the operator to insert a scratch cartridge In the MSL8096 the 12 slot mailslot does not pop out the operator must open ...

Page 180: ...or error message from the LCD screen and then try to resolve the error by cycling power to the device and retrying the operation To check the overall operation of the device run the wellness test from the RMI or OCP The wellness test exercises all robotic movements and checks the status of the electrical components and communication To run the wellness test from the RMI see Performing general diag...

Page 181: ...initiated from the operator control panel The message shows the error code and a description of the error For example 8D 52Mechanical Block where 8D is the main error code 52 is the error sub code The error log contains a list of all errors with a separate row for each error The log shows the Date Time Code and Description For example System Error D7 50 24 06 05 01 48 where 24 06 05 is the date in...

Page 182: ...n about the device configuration along with errors and warnings The support ticket and report contain the same information The report is easier to read but must be generated and read on the host computer The support ticket can be downloaded from the device and then viewed on any computer with L TT installed To generate and view a report or support ticket from L TT 1 In the L TT By Product or By Co...

Page 183: ...t the support ticket file in the browser The top of the support ticket contains basic configuration information about the device as shown in Figure 102 Figure 102 Support ticket in viewer Expand HP Event Logs to see events divided into three categories Events in the last 24 hours Events in the last 31 days Events older than 31 days Set the Current Detail Level to see additional types of events Nor...

Page 184: ...he header robotic controller error in this example is the simple text de scription of the main error code The main error code 0x83 is displayed in parenthesis as the Global error code The error codes are described in Main error codes The text after the main error code Robotic controller generic problem in this example is the text description for the error code The error sub code 0x02 is displayed ...

Page 185: ...y updated the first time CAUTION Never replace the Library robotics and library controller at the same time Critical Library identification data will be lost Robotic controller generic problem 83 Power cycle the unit and retry the opera tion If the robotics have been replaced up date the firmware MSL8048 and MSL8096 only Update the firmware to the latest version Setting of gripper1 motor parameter...

Page 186: ...only If this error occurs after a firmware update and with subcode 0E on a unit that previously had a firmware revision earlier than 2 00 this error was caused by the firmware using a sensor that was unused in the earlier versions of firmware There could be a problem with the sensor Power cycle the unit and if the problem persists contact HP service If this error occurs on a tape load or un load p...

Page 187: ...e 45 If the device was moved or shipped with tape cartridges in the magazines verify that the cartridges did not come out of the magazines to obstruct the robotic Ensure that nothing is stacked on top of the device because any weight on top of the device can bow the top cover down and interfere with the robotics Ensure that the device is either mounted in a rack with its rack kit or in a tabletop ...

Page 188: ...any obstructions to the robot Run the wellness test Ends of elevator3 movement not in expected range 90 Remove all magazines and look for any obstructions to the robot Run the wellness test Ends of rotation4 movement not in expected range 91 Remove all magazines and look for any obstructions to the robot Run the wellness test Ends of sled5 movement not in expected range 92 Remove all magazines and...

Page 189: ...cation A0 Retry the operation Ensure that nothing is obstructing the opening of the mailslot Remove the magazine and check for is sues such as a tape label preventing the mailslot from opening Open Mailslot failed A1 Remove magazines and look for any ob structions to the robot Run the wellness test Error during elevator locking A2 Remove magazines and look for any ob structions to the robot If thi...

Page 190: ...agazines shine a light in one of the open magazine bays to see if there is a tape in the robot or drive If there is a tape in the robot replace the magazines and power cycle the device If there is a tape in a drive replace the magazines and run the Force Tape Eject operation For MSL2024 see Forcing the drive to eject a tape Support Force Drive To Eject Tape on page 130 For MSL4048 MSL8048 or MSL80...

Page 191: ...ower cycle both Libraries Stack link not established due to communic ation issues between the master and lower Libraries BB The lower Library did not respond to the master Library within the specified time Verify that the lower Library is powered on Verify that extended mode is enabled in the lower Library Power cycle both Libraries If the lower Library is an MSL4048a 4U verify that its power supp...

Page 192: ...evice and try again Ping command did not reach target C6 Ensure that the correct file was selected Retry firmware upgrade If not successful attempt a different firm ware upgrade method Cannot upgrade firmware from USB C7 Cannot upgrade firmware from FTP C8 Retry firmware upgrade If not successful attempt a different firm ware upgrade method If still not successful contact HP customer support Canno...

Page 193: ...he original magazine or disable and re enable the mailslot to reconfigure the Library with the new mailslot configur ation Note You will need to reconfigure your backup software If the issue continues inspect the magazine for damage and missing light pipes or magazine prism pieces clear plastic pieces in each slot Incompatible magazine detected The mailslot was enabled with a different mailslot ma...

Page 194: ...erver token Retry the operation on a new key server token Key Server Token restore process did not complete Key Server Token restore failed E6 Verify that the USB device is an HP key server token from the HP StorageWorks 1 8 G2 MSL Encryption Kit Retry the operation on a new key server token Incorrect Key Server Toke Type Token not supported within this device E7 The first MSL2024 Libraries do not...

Page 195: ...e has run into a time out while loading a tape F4 Retry the operation Attempt the Force Tape Eject process Once the tape cartridge is ejected unlock the magazine holding the cartridge and inspect the cartridge for damage Discard the tape cartridge if it is damaged For MSL2024 see Forcing the drive to eject a tape Support Force Drive To Eject Tape on page 130 For MSL4048 MSL8048 or MSL8096 see Forc...

Page 196: ...for get and put operations 3 Elevator The part of the robotics assembly that moves in the vertical direction 4 Rotation The part of the robotics assembly that turns the robot to face each magazine and the drive 5 Sled The part of the robotics assembly that moves the robot towards the OCP or back towards the drive Error sub code descriptions Table 45 Robotic error sub codes Description Sub code Mec...

Page 197: ... Error during gripper1 close 21 Error slider2 home movement 22 Error during move gripper1 to scan pos 23 Error reading bar code label 24 Error Extra inventory scan 28 Error during closing gripper1 29 Error slider2 preposition movement 2A Error during opening gripper1 2B Error during sled5 movement up to sensor 2C Error slider2 preposition backwards movement 2D Error slot preposition 30 Error durin...

Page 198: ...ed 40 Error during first slider2 movement 41 Error during first gripper1 movement 42 Error during second slider2 movement 43 Error during second gripper1 movement get range failed 44 Error during third slider2 movement move home failed 45 Error during set hold current to avoid torsion 46 Preposition to drive failed 50 Elevator3 movement to home sensor failed 51 Sled5 movement to home sensor failed...

Page 199: ...on 81 Error during moving back sensor was found 82 Movement to home position failed 90 Elevator3 movement to home position failed 91 Error during sled5 movement to rotation4 position 92 Error during rotation4 to home or far position 93 Sled5 movement to home sensor position failed 94 Sled5 movement to transport position failed 95 Error during rotation movement to rotation minimum position 99 Movem...

Page 200: ...zine type failed C1 Elevator3 movement during check on magazine type failed C2 Sled5 movement during check on magazine type failed C3 Sled5 movement to sensor during check on magazine type failed C4 12 mailslot magazine release failed D0 Elevator3 movement to home position during 12 mailslot magazine release failed D1 Sled5 movement to rotation position during 12 mailslot magazine release failed D...

Page 201: ...vice error sub codes Description Error code Robotic load not reached Cartridge Present sensor 90 No activity after Load command 91 Time out while loading tape 92 No activity after load command 93 Time out drive Unload 94 Drive terminated unsuccessfully 95 Tape not ejected at robot unload 96 Slot not free at robot unload 97 Cartridge not seated in load phase 1 98 Table 47 Sub codes for error B8 Mes...

Page 202: ...robotic is stuck in its home position within the master Library Motor blocked in master home position 03 Power cycle both Libraries and run the Library Ex tender cycle test Retry the operation If the motor is still blocked re move the Extender from the Libraries and then inspect the Extender and Libraries for a physical blockage Re install the Extender Retry the operation The Extender robotic is s...

Page 203: ...ove command to the Ex tender but the Extender was not initialized Extender has not been initial ized yet 13 Verify that airflow to the Extender has not been blocked The motor that moves the Ex tender robotic has exceeded its thermal limit Motor is hot 14 Verify that the Extender is installed properly and that both Libraries are powered on The Extender did not respond to the master Library within t...

Page 204: ... for lower Library 56 Power cycle the master Library The master Library will attempt to download the Extender firmware to the Extender when the master Library is powered on The firmware upgrade failed possibly because of a power failure during the upgrade operation Extender firmware corrupted 57 Table 51 Sub error codes related to robotics errors during movement to extender position Message Sub co...

Page 205: ... close gripper from extender position FE Error during fourth slider movement pull back from to extender position FF Drive error codes Table 52 Drive error codes Description Error code Drive broken 01 Temperature exceeds limit 02 Tape error 03 Cleaning cartridge is expired 04 Drive needs cleaning 05 Library lost communication with the drive 06 Warning that the tape is nearing its end of life 07 HP ...

Page 206: ...list error invalid field 39 SCSI parameter list error parameter not supported 3A The application software made an illegal request SCSI parameter value invalid 3B SCSI saving parameters not supported 3C SCSI invalid ID message 3D SCSI destination element full 3E SCSI source slot or drive empty 3F SCSI wrong checksum 40 SCSI command sequence error 41 The application software requested to use a drive...

Page 207: ...evice firmware to the most up to date version Verify that the drive has an HP MSL G3 or 1 8 G2 firmware revision If firmware is not the correct type the wrong tape drive has been installed Use only HP approved support to insure that the correct tape drives are used SCSI tape drive not supported by this library 48 Verify that a supported magazine for that slot is inserted If the magazine is in the ...

Page 208: ...s in the four top level corner slots See The wellness test on page 177 Wellness test invalid test setup 53 Verify that the correct license key was entered Verify that the Caps Lock key is not de pressed The key is case sensitive Invalid license key 55 Ensure that the key server token containing the key used to encrypt the tape is installed in the USB port No decryption key available on token 56 Us...

Page 209: ...nder is installed you may need to uninstall the Library Extender before downgrading firmware No firmware downgrade possible 5F Complete the cleaning process and retry the operation Cleaning tape installed 60 Check cleaning tape and exchange if necessary Retry the operation Cleaning failure Cleaning process could not be performed 61 Exchange the cleaning tape Cleaning tape expired 62 Verify that th...

Page 210: ... fan on the Library back panel to see whether the fan is op erational and not obstructed NOTE The sub error code indicates the affected tape drive For example 00 is drive 1 and 01 is drive 2 NOTE Fan only operates when cooling is required Drive sled fan alert Fan motion has stopped 81 Clean the indicated tape drive using a valid cleaning tape NOTE The sub error code indicates the affected tape dri...

Page 211: ...he sub error code indicates the affected power supply 00 is the bottom power supply 01 is the second power supply Power supply has failed Redundancy is not available 8A Check the AC power cable connections Verify that both power supplies are cor rectly installed and the thumbscrews are tight One of the redundant power supplies has failed 8B Install new Library firmware which will install a compati...

Page 212: ...8096 only The subcode indicates which power supply fan is affected Subcode 00 lower power supply Subcode 01 upper power supply DE Verify that the power supply is correctly inserted and that the thumbscrews are tightened Power cycle the device If the problem continues contact HP cus tomer support One of the redundant power supplies has failed Redundancy is not available MSL4048 only The subcode ind...

Page 213: ...set Date time set 0x4E Barcode format alignment changed Barcode format 0x4F Default configuration set Default config set 0x50 Library firmware was upgraded FW upgrade Library 0x51 Drive firmware was upgraded FW upgrade drive 0x52 Auto cleaning switched on or off Auto clean feature set 0x53 Drive Fibre Channel parameters changed Drive FC parameters 0x54 A power supply was added to the system Power ...

Page 214: ...as been added or removed License key has been added or removed 0x6E User interface language has changed User interface language change 0x6F Information events Table 55 Informational events Description Informational event Value Move element command Move element 0x01 The inventory was rescanned Inventory rescan 0x02 Drive cleaning process Drive clean 0x03 Open mailslot command Mailslot open 0x04 Clo...

Page 215: ...oken is over 90 full 0x1B The key server token contains keys that have not been backed up Key server token contains keys that have not been backed up 0x1C Using HP Library Tape Tools to diagnose problems With HP Library Tape Tools installed on the host server you can Identify all parallel SCSI devices connected to your system View detailed configuration identification inventory and drive informati...

Page 216: ...Troubleshooting 216 ...

Page 217: ...component or as sembly Avoid touching pins leads or circuitry Use conductive field service tools WARNING The HP StorageWorks MSL2024 Tape Library weighs up to 15 6 kg 34 3 lb without media and up to 20 4 kg 44 9 lb with media 24 cartridges The MSL4048 Tape Library weighs up to 24 6 kg 54 1 lb without media and up to 34 2 kg 75 2 lb with media 48 cartridges The MSL8048 Tape Library weighs up to 46 ...

Page 218: ...tape storage products L TT includes several features designed for use by both HP storage customers and trained service personnel L TT is available for download at the following HP website at no cost http www hp com support TapeTools Frequent firmware image updates to the website are released on the Internet For optimal performance HP recommends that you update your system periodically with the lat...

Page 219: ...he space the new drive will be assigned the next available number leaving the drives numbered out of order If the settings are restored to the factory defaults or the Library is power cycled the drives will be renumbered and you might need to update the configuration of your backup software NOTE The MSL4048 Library will not operate with a full height tape drive installed in the second and third ha...

Page 220: ... drive to the Library chassis Figure 106 Tighten the blue thumbscrews 4 Plan the configuration for the new tape drive Parallel SCSI See Planning the SCSI configuration on page 38 If the tape drive s SCSI address must be changed do so before connecting the drive to the host See Changing the SCSI address on page 52 SAS See Planning the SAS configuration on page 40 Fibre Channel See Planning the Fibr...

Page 221: ... and drive firmware using HP Library Tape Tools the RMI or a USB flash drive Removing and replacing a tape drive Tape drives are installed at the back of the Library NOTE This part is hot swappable You do not need to power off the Library to replace a drive CAUTION Powering off the master drive interrupts SCSI communication to the Library and robotics To remove a tape drive 1 Using the remote mana...

Page 222: ...e drive 6 Pull straight back on the tape drive handle to remove the tape drive from the Library see Figure 109 Figure 109 Removing a tape drive To replace a tape drive 1 Before installing the new drive inspect the connectors on the tape drive Ensure that the connectors are intact free of any foreign objects and have no cracks or deformed or bent contacts Upgrading and servicing the Tape Library 22...

Page 223: ...ptive thumbscrews by hand until the drive is secure 4 Attach the cords and terminator if necessary that you removed from the old tape drive 5 Power on the tape drive 6 If necessary upgrade the Library and drive firmware using HP Library Tape Tools the RMI or a USB flash drive NOTE If you are upgrading a parallel SCSI drive be sure to use supported cabling configurations See Planning the SCSI confi...

Page 224: ...ame time If you want to remove more than one magazine from a side pull the magazines that need to be removed out a few centimeters or inches immediately after the Library releases them You can then remove the magazines from the Library one at a time Using the MSL2024 operator control panel Removing magazines requires the administrator password To remove a magazine 1 From the Home screen press Prev...

Page 225: ...rary cannot perform any other operation until the magazines are replaced After exchanging tapes in a magazine slide the magazine completely into the Library Each magazine locks into place after it is correctly installed When all magazines are in place the Library inventories the replaced magazines Using the remote management interface To login select the Administrator Account Type enter the admini...

Page 226: ...ed using Figure 113 The magazines are released from the magazine release holes on the bottom tape drive plate For the MSL4048 MSL8048 and MSL8096 the Library will release all magazines on a side at the same time Figure 113 Manual magazine release holes Right magazine release 1 Left magazine release 2 Upgrading and servicing the Tape Library 226 ...

Page 227: ...tional redundant power supply system which allows the Library to continue operating when one power supply fails With the redundant power supply system the Library can monitor the status of each power supply and power supply fan The redundant power supply can be installed without powering off the Library In this procedure you will Remove the power supply bay cover Install the new power supply Verif...

Page 228: ... the Library until it is flush with the back panel as shown in Figure 115 Figure 115 Installing the new power supply 3 Tighten the blue thumbscrews to secure the power supply to the Library as shown in Figure 116 Figure 116 Securing the power supply to the Library 4 Attach an AC power cord to the new power connector and plug the other end into a power outlet Upgrading and servicing the Tape Librar...

Page 229: ...n be replaced without powering off the Library In this process you will Power off the Library if necessary and unplug the power cord Only Libraries with a single power supply Remove the old power supply Install the new power supply Verify the replacement CAUTION Parts can be damaged by electrostatic discharge Keep parts in electrostatic containers until needed Ensure that you are properly grounded...

Page 230: ... old power supply 3 Position the new power supply on the alignment rails and slide it into the Library until it is flush with the back panel as shown in Figure 119 Tighten the three blue thumbscrews to secure the power supply Figure 119 Installing the new power supply 4 Attach an AC power cord to the replaced power supply and plug into a power outlet Power on the Tape Library if necessary Upgradin...

Page 231: ...096 This process applies to the MSL4048 MSL8048 and MSL8096 only In this process you will Record the Library settings Power off the Library unplug the power cord and remove the Ethernet cable Remove the old library controller Install the new library controller Verify the replacement CAUTION Parts can be damaged by electrostatic discharge Keep parts in electrostatic containers until needed Ensure t...

Page 232: ... the new library controller on the alignment rails and slide it into the Library until it is flush with the back panel as shown in Figure 122 Tighten the two blue thumbscrews to secure the card to the Library Figure 122 Installing the new library controller 5 Replace the Ethernet cable if applicable Power on the Tape Library Upgrading and servicing the Tape Library 232 ...

Page 233: ... this process you will Record configuration settings Remove the tape cartridge from the tape drive Remove the cables drives and magazines from the Library Remove the power supply and library controller MSL4048 only Remove the Library from the rack or tabletop conversion cover Replace the base chassis Reinstall the Library into the rack or tabletop conversion cover Replace the cables tape drives an...

Page 234: ...24 OCP see Moving tapes in the Library Operations Move Tape on page 123 To move a cartridge with the MSL4048 OCP see Moving Media Operations Move Media on page 138 To move a cartridge with the RMI see Moving media on page 98 CAUTION If you cannot remove the tape cartridge from the tape drive handle the tape drive gently during the rest of the procedure to avoid damaging the tape and losing data Re...

Page 235: ... power supply and library controller are moved to the new chassis To remove the power supply 1 Loosen the three captive thumbscrews on the power supply 2 Grasp a thumbscrew stem on each side of the power supply Support the bottom while pulling the power supply out of the Library as shown in Figure 126 Figure 126 Removing the power supply To remove the library controller HP StorageWorks MSL2024 MSL...

Page 236: ...ill need a 2 Phillips screwdriver to remove and replace the base chassis assembly from the rack or cover CAUTION Lift the Library from the side edges Lifting the Library from the magazine or tape drive openings can damage the Library To remove the base chassis from the rack or table top conversion cover 1 Obtain adequate assistance to lift and stabilize the Library during removal and replacement U...

Page 237: ...king the new chassis Unpack the new chassis and place it on a sturdy table Save the packaging materials to return the old chassis Replacing the base chassis CAUTION Lift the chassis from the side edges Lifting the chassis from the magazine openings can damage the chassis To replace the Library components and install the base chassis in the rack or in the tabletop conversion cover HP StorageWorks M...

Page 238: ...op center of the new chassis After the shipping lock is removed it should be stored on the back panel of the chassis for future use To remove and store the shipping lock a Locate the tape and lock at the top of the chassis see Figure 129 Figure 129 Shipping lock location b Remove the tape then remove the lock c Store the lock on the back panel of the device see Figure 130 Figure 130 Shipping lock ...

Page 239: ...brary to the rack To replace the tabletop conversion cover a Set the new base chassis on a sturdy surface in front of the cover b Slide the chassis into the cover until the front panel of the chassis is aligned with the cover c Tighten the captive screws on the chassis front panel until the cover is secure 3 Replace the tape drives 4 Replace the magazines 5 Replace the cords and cables 6 For the M...

Page 240: ...Upgrading and servicing the Tape Library 240 ...

Page 241: ...ls may be recorded or monitored HP websites For additional information see the following HP websites http www hp com HP corporate website http www hp com go storage HP storage products http www hp com go ebs compatibility information http www hp com service_locator HP Support website http www hp com support mslg3tstree interactive troubleshooting tool http www hp com support manuals documentation ...

Page 242: ...t failure to follow directions could result in bodily harm or death CAUTION Indicates that failure to follow directions could result in damage to equipment or data IMPORTANT Provides clarifying information or specific instructions NOTE Provides additional information TIP Provides helpful hints and shortcuts Customer Self Repair HP customer self repair CSR programs allow you to repair your StorageW...

Page 243: ...tory CSR Rack to tabletop conversion kit MSL2024 and MSL4048 Optional CSR Front bezel assembly MSL8048 and MSL8096 On site only OCP display board MSL8048 and MSL8096 On site only LED board MSL8048 and MSL8096 On site only Robotic assembly MSL8048 and MSL8096 Subscription service HP recommends that you register your product at the Subscriber s Choice for Business website http www hp com go e update...

Page 244: ...Support and other resources 244 ...

Page 245: ...ged Product alone Characteristics 344 mm 13 54 inches 174 mm 6 85 inches Height 596 mm 23 46 inches 445 mm 17 5 inches Width 994 mm 39 13 inches 776 mm 30 55 inches Depth 33 2 73 04 pounds 20 6 kg 45 32 pounds Weight Table 60 MSL8048 and MSL8096 Tape Library physical specifications all models Packaged Product alone Characteristics 533 mm 20 98 inches 352 mm 13 86 inches Height 589 mm 23 19 inches ...

Page 246: ...C Non operating 10º to 35º C Recommended operating temperature 10º C per hour Temperature shock immunity maximum rate of change Miscellaneous less than 200 microgram cubic meter Dust concentration 3050 meters 10 000 ft Altitude Humidity 20 to 80 RH non condensing Operating 20 to 80 RH non condensing Non operating Technical specifications 246 ...

Page 247: ... including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reaso...

Page 248: ...e equipment into an outlet on a circuit that is different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Declaration of Conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmf...

Page 249: ...04 108 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking placed on the product This marking is valid for non Telecom products and EU harmonized Telecom produ...

Page 250: ...notices Class A equipment Class B equipment Taiwanese notices BSMI Class A notice Taiwan battery recycle statement Recovery text Please recycle waste batteries Recovery mark Four in one recycling symbol Regulatory compliance and safety 250 ...

Page 251: ...HP StorageWorks MSL2024 MSL4048 MSL8048 and MSL8096 Tape Libraries User and service guide 251 ...

Page 252: ...exposure to hazardous radiation Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration impleme...

Page 253: ...French laser notice German laser notice Italian laser notice HP StorageWorks MSL2024 MSL4048 MSL8048 and MSL8096 Tape Libraries User and service guide 253 ...

Page 254: ...Japanese laser notice Spanish laser notice Recycling notices English notice Regulatory compliance and safety 254 ...

Page 255: ...Bulgarian notice Czech notice Danish notice Dutch notice HP StorageWorks MSL2024 MSL4048 MSL8048 and MSL8096 Tape Libraries User and service guide 255 ...

Page 256: ...Estonian notice Finnish notice French notice German notice Regulatory compliance and safety 256 ...

Page 257: ...Greek notice Hungarian notice Italian notice Latvian notice HP StorageWorks MSL2024 MSL4048 MSL8048 and MSL8096 Tape Libraries User and service guide 257 ...

Page 258: ...Lithuanian notice Polish notice Portuguese notice Romanian notice Regulatory compliance and safety 258 ...

Page 259: ...Slovak notice Spanish notice Swedish notice Turkish notice Türkiye Cumhuriyeti EEE Yönetmeliğine Uygundur HP StorageWorks MSL2024 MSL4048 MSL8048 and MSL8096 Tape Libraries User and service guide 259 ...

Page 260: ...Battery replacement notices Dutch battery notice Regulatory compliance and safety 260 ...

Page 261: ...French battery notice German battery notice HP StorageWorks MSL2024 MSL4048 MSL8048 and MSL8096 Tape Libraries User and service guide 261 ...

Page 262: ...Italian battery notice Japanese battery notice Regulatory compliance and safety 262 ...

Page 263: ...eater than the voltage and current rating marked on the product In addition the diameter of the wire must be a minimum of 1 00 mm2 or 18 AWG and the length of the cord must be between 1 8 m 6 ft and 3 6 m 12 ft If you have questions about the type of power cord to use contact an HP authorized service provider NOTE Route power cords so that they will not be walked on and cannot be pinched by items ...

Page 264: ...Regulatory compliance and safety 264 ...

Page 265: ...ve component or assembly See the next section Grounding methods There are several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To p...

Page 266: ...Electrostatic discharge 266 ...

Page 267: ...ium cleaning cartridge labels have a CLN prefix CLI Command Line Interface daisy chaining Parallel SCSI peripherals can be daisy chained together Each device has a second port used to connect the next device in line The last device in the chain must be terminated data cartridge A term used to distinguish a cartridge onto which a tape drive may write data from a cartridge used for cleaning purposes...

Page 268: ...cartridge access port so that the robot can insert it into a storage slot inventory The process of reading and storing in memory the bar code identification and locations of all cartridges in the Library LAN Local Area Network A computer network covering a local area such as a home office or small building that is usually based on Ethernet technology LCD Liquid crystal display A type of display th...

Page 269: ...vice that transports tape cartridges to and from the magazines and drives robotics unit The unit that includes the robotic components and that controls the movement of the robot between storage slots drives and load ports SAS Serial Attached SCSI A computer bus technology and serial communication protocol for direct attached storage devices including disk drives and high performance tape drives SC...

Page 270: ...llel SCSI chain must be terminated by terminator into the connector An appropriate terminator is shipped with parallel SCSI devices U A measure of chassis height 1U in rack measurement is 44 45 millimeters 1 75 inches USB Universal Serial Bus A serial bus standard used to interface devices World Wide Identifier A unique identifier in a Fiber Channel or SAS storage network also called a World Wide ...

Page 271: ...8096 143 RMI 82 B backup application parallel SCSI troubleshooting 156 SAS troubleshooting 158 battery replacement notices 260 boot straps using 265 C cables parallel SCSI 155 SAS 157 Canadian notice 248 Command View TL 22 compatibility parallel SCSI troubleshooting 156 SAS troubleshooting 158 configuration settings restoring from file RMI 95 saving to a file RMI 95 HP StorageWorks MSL2024 MSL4048...

Page 272: ...toring MSL4048 MSL8048 and MSL8096 146 restoring administrator password RMI 95 restoring factory defaults MSL2024 120 MSL4048 MSL8048 and MSL8096 145 RMI 95 saving MSL4048 MSL8048 and MSL8096 146 SCSI ID MSL2024 115 MSL4048 MSL8048 and MSL8096 144 RMI 87 conventions document 241 text symbols 242 cord See power cord 263 current rating 263 customer self repair 242 D date and time setting MSL2024 118...

Page 273: ...over 48 labeling and loading the tape cartridges 57 planning the parallel SCSI configuration 38 preparing the host 37 rack mounting 45 removing the shipping lock 45 238 unpacking 44 verifying the connection 56 J Japanese notices 249 K Korean notices 250 L laser compliance notices 252 Library and Tape Tools 150 Library modes MSL2024 116 MSL4048 MSL8048 and MSL8096 142 RMI 82 log files viewing MSL20...

Page 274: ...l SCSI host adapter requirements 23 troubleshooting 156 parallel SCSI multiple LUN support 23 parallel SCSI requirements 23 parallel SCSI troubleshooting backup application 156 compatibility 156 device driver 156 termination 156 parts proper handling 265 storing 265 transporting 265 password default 69 password locks enabling MSL2024 125 MSL4048 MSL8048 and MSL8096 148 power cord compliance notice...

Page 275: ... ticket downloading MSL2024 129 MSL4048 MSL8048 and MSL8096 151 RMI 102 symbols in text 242 T Taiwanese notices 250 tape cartridges labeling 61 read and write compatibility 63 types 59 using and maintaining 60 write protecting 62 tape drives cleaning MSL2024 122 MSL4048 MSL8048 and MSL8096 149 RMI 102 force ejecting tape MSL2024 130 MSL4048 MSL8048 and MSL8096 151 powering on and off MSL2024 125 M...

Page 276: ... MSL4048 MSL8048 and MSL8096 140 RMI 71 Library status RMI 77 network MSL2024 112 MSL4048 MSL8048 and MSL8096 141 RMI 75 88 network management RMI 90 status MSL2024 111 MSL4048 MSL8048 and MSL8096 140 RMI 69 voltage compliance rating 263 W websites customer self repair 242 HP 241 HP Subscriber s Choice for Business 243 work mat static dissipating 265 wrist straps specifications 265 using 265 276 ...

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