HP StorageWorks MSL2024, User'S And Service Manual

Page: 186 / 276

Details and solution Description Error code
• If this error occurs with subcode 45 and
new media, remove the magazine and
manually load and unload the new media
five times for each new cartridge to con-
dition the new cartridges.
• Update the firmware to the latest version.
Many firmware enhancements have been
made to reduce the occurrence of this
error.
• If this error occurs with sub-code 43, it
could be the result of a misaligned
magazine in combination with failed
sensor cable. Ensure that the magazine
is fully and correctly inserted, and then
check whether the device can detect
when the magazine is removed.
• Remove all magazines and ensure that
nothing is obstructing the robot. With the
magazines removed, you can see inside
the device with a flashlight. For increased
visibility, also remove the tape drives.
• MSL2024 only: If this error occurs after
a firmware update and with subcode 0E
on a unit that previously had a firmware
revision earlier than 2.00, this error was
caused by the firmware using a sensor
that was unused in the earlier versions of
firmware. There could be a problem with
the sensor. Power cycle the unit and if
the problem persists, contact HP service.
• If this error occurs on a tape load or un-
load, power off the tape drive. Remove
the drive and inspect the front of the drive
for any obstructions, such as an improp-
erly placed label.
• Run the wellness test.
Slider
2
obstructed
8A
• MSL8048 and MSL8096 only: If the ro-
botics was just replaced, update the
firmware to the latest version.
• Update the firmware to the latest version.
There have been a few firmware enhance-
ments to reduce the occurrence of this
error.
• Remove all magazines and ensure that
nothing, such as a loose tape in the
device, is obstructing the raising and
lowering movement of the robot.
• Run the wellness test.
Elevator
3
obstructed
8B
Troubleshooting 186