HP StorageWorks MSL2024, User'S And Service Manual

Page: 190 / 276

Details and solution Description Error code
• Reset the device and retry the operation.
Robot controller reported format error on
command from Library controller
B1
• Update the firmware to the latest version.
• Power cycle the device and retry the op-
eration.
Communication to robot from Library
controller failed
B2
• Check that all magazines are completely
inserted and retry the operation.
• If this error was caused by a manual
magazine removal, replace the magazine
and try the operation again.
• In earlier firmware versions, the device
could appear unresponsive if a magazine
was left out of the device too long. Power
cycle the device to restore operation.
Update to the latest firmware version to
prevent this issue in the future.
Robot stopped due to a released magazine B3
• Update the firmware to the latest version.
• Remove the magazines and inspect them
for a stuck tape. If no tapes are stuck in
the magazines, shine a light in one of the
open magazine bays to see if there is a
tape in the robot or drive. If there is a
tape in the robot, replace the magazines
and power-cycle the device. If there is a
tape in a drive, replace the magazines
and run the Force Tape Eject operation.
(For MSL2024, see “
Forcing the drive to
eject a tape (Support > Force Drive To
Eject Tape)
” on page 130). For MSL4048,
MSL8048, or MSL8096, see “ Force
ejecting a drive (Support > Force Drive
Eject)
” on page 151.)
• Run the wellness test
“Tape in gripper
1
” sensor did not report the
expected value
B4
• Update the firmware to the latest version.
• MSL8048 and MSL8096: If this error
occurs with sub-code 02, verify that the
robotics cable is installed correctly.
• Power cycle the device and retry the op-
eration.
Robotic controller not responding to
command from Library controller
B5
See Table 47 , page 201 for details.
• If this is a new installation, verify that the
Extender is installed properly and that
both Libraries are powered on.
• Update the firmware to the latest version.
• Power cycle both Libraries.
Library Extender missing.
B8
Troubleshooting 190