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76 Chapter 7 - Troubleshooting

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Sources for information about problems

See table 7-1 for a list of information sources.

About page

The About page contains the following information:

●

the product logo

●

the product name

●

the product version number (for the server-installed product)

To open the About page, click the About tab.

Table 7-1. Sources for information about problems

Source

Description

MFP online Help
system

MFPs feature an online Help system that provides
instructions for resolving common problems. To gain
access to Help, press

on the control panel.

Status Monitor
messages

●

status monitoring of local server as well as remote
servers

●

aggregate/separate status message activities

●

full search capability

●

play/pause of status message stream

●

detailed message zooming

●

message type filtering

●

message depth-level setting

Summary of Contents for digital sending software v 3.0 workflow

Page 1: ...support hp digital sending software v 3 0 workflow ...

Page 2: ......

Page 3: ...hp digital sending software version 3 0 workflow _______support ...

Page 4: ...e the hard copies and b place an electronic copy of this guide on a network server provided access to the electronic copy is limited to PERSONAL INTERNAL users of the Hewlett Packard software product associated with this guide Edition 2 12 2003 NOTICE TO U S GOVERNMENT USERS RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE Use duplication or disclosure by the Government is subject to restrictions as...

Page 5: ...Chai technology and XML messaging 18 3 Setup installation and authentication Introduction 19 System requirements 19 Server 19 Supported MFPs and firmware 20 Environments and protocols 20 Network operating systems 20 Novell NetWare support 20 Server software installation 21 MFP Chai jar file installation 21 HP DSS Workflow configuration on the MFP 28 SMTP gateway configuration on the MFP 4100mfp an...

Page 6: ...eferences tab 42 Component tab 44 Notification options 44 AABBYY Fine Reader OCR 45 HPS file generation 57 XML file generation KO2XML component 58 Multi router 60 5 Licensing Introduction 65 Getting an HP DSS Workflow license 65 Using the License tab to manage licenses 66 Updating or adding HP DSS Workflow device licenses 66 Transferring licenses to a different server 67 Extending an evaluation li...

Page 7: ...ENWW Contents 3 8 Customer support and warranty information HP customer care service and support 85 Online services 85 Hewlett Packard limited warranty statement 86 HP software license terms 87 Index ...

Page 8: ...4 Contents ENWW ...

Page 9: ... of terms that are used throughout this manual What is the HP Digital Sending Software v 3 0 Workflow The HP Digital Sending Software v 3 0 Workflow HP DSS Workflow is a Microsoft Windows based device to application connector software program for a multifunction peripheral MFP The software can be used to capture process and route electronic documents from HP MFPs Figure 1 1 HP Digital Sending Soft...

Page 10: ...elation between knowledge sharing and productivity levels within an organization Often knowledge sharing is achieved by using MFPs and content sharing software The HP Digital Sending Software Workflow is an effective and efficient content management software program that helps provide content that is correctly formatted and processed The software offers attributes that are key to organizational su...

Page 11: ...ves creating application server function keys on HP MFPs allowing organizations to formalize business content capture rules shortening the business transaction cycle boosting productivity by increasing effective use of the MFP controlling the information flow from all MFPs into software programs ...

Page 12: ...embers of a specific Device Group use defaults from the Common MFP Group Device Group A Device Group is a set of MFPs that require a separate and distinct menu hierarchy or button set The administrator can create a Device Group to assemble and manage a set of MFPs that have special function key definitions A MFP can receive its menu definitions from either the Common Group or from a Device Group b...

Page 13: ...utton A Button is defined as a function key that appears on the MFP control panel Note The Button function key applies only to the HP LaserJet 9055mfp and 9065mfp SMTP gateway This term refers to the internet protocol IP address or the network name of the simple mail transfer protocol SMTP gateways that route workflow data and e mail ...

Page 14: ...10 Chapter 1 Overview ENWW ...

Page 15: ... transfer protocol SMTP gateway and e mail functionality directly from the MFP not available for the HP LaserJet 9055mfp or 9065mfp providing enhancements to e mail not available for the HP LaserJet 9055mfp or 9065mfp implementing the dynamic routing of electronic documents within a single process by using a multi router creating Send to PC capabilities so that MFPs can send files directly to work...

Page 16: ...Workflow During destination routing scanned documents can be sent to any of three specific destinations Folder Send the scanned document with metadata to a folder on the network or to a software program where it can be edited to meet specific needs Printer Send the scanned document to one or more network printers These documents are printed in the same way as any other print job FTP Send the docum...

Page 17: ...ion Send option Capabilities Folder create a unique folder destination for each key use the optional OCR process to capture the document content in an electronic format use the optional notification e mail function to report the document delivery status create a menu hierarchy of destination keys not available for the HP LaserJet 9055mfp or 9065mfp create user prompts to capture information about ...

Page 18: ...e described in figures 2 2 2 3 and 2 4 Figure 2 2 HP LaserJet 4100mfp series keypad control panel Figure 2 3 HP LaserJet 9000mfp series touch screen control panel Unique characteristics The keypad for typing information is similar to a standard computer keyboard The arrow buttons are used to navigate through elements in the display The button is used to select an element or to reach a menu The Men...

Page 19: ...uch screen control panel Unique characteristics The Mode button is used to select the Send Store mode The Send button appears on the touch screen in Send Store mode Use the touch screen display to select options and navigate through options on the control panel Mode button ...

Page 20: ...rrect destination or software key Note Complete any available information fields Some fields might contain default values that can be changed 6 To scan and send the document press the last field in the list The name of the last field in the list varies because the administrator names this field Steps for sending 9055mfp and 9065mfp 1 Place the document on the glass or in the ADF 2 Select SCAN SERV...

Page 21: ...low software HP DSS Workflow Configuration Utility used by administrators to configure the workflow software keys on MFPs Status Monitor Utility shows the current status of active HP DSS Workflow servers HP DSS Secure Access or Communications enables Authentication for software keys that the HP DSS Workflow created MFP products The products consist of any combination of the HP LaserJet 4100mfp 900...

Page 22: ...that contains forms fields and data collection capabilities This structure offers the user an easy to use hierarchical content capture interface The Chai server within the HP LaserJet 9055mfp and 9065mfp provides 48 programmable function keys For the administrator the HP DSS Workflow interface provides a single easy to use interface to define MFP device groups manage function keys create index dat...

Page 23: ...lation and configuration to enable authentication optional not available for the HP LaserJet 9055mfp or 9065mfp System requirements The following components are required for the installation Server Microsoft Windows XP or Windows 2000 Pentium II processor 233 megahertz MHz or faster 256 megabytes MB of random access memory RAM minimum 512 recommended for OCR 200 MB of hard disk space CD ROM drive ...

Page 24: ...the model number Environments and protocols Network operating systems The HP DSS Workflow is directly connected to transmission control protocol internet protocol TCP IP networks through a server or workstation It operates independently within the following network and operating system OS requirements Windows 2000 workstation or server or Windows XP Professional Fast Ethernet 100Base TX or Etherne...

Page 25: ...utostore server MFP Chai jar file installation During installation the Chai jar files that are required for each MFP are copied into the product specific ChaiJars subdirectory of the HP DSS Workflow program directory For more information see Current Chai technology and XML messaging in chapter 2 To install MFP Chai jar files by using the HP Remote Chai Loader RCL utility 4100mfp and 9000mfp The RC...

Page 26: ... the successful installation of the MFP Chai jar files 11 On the Chai Package page click Browse 12 In the Select Package dialog box select the hp_laserjet_dssauth_30a jar file and select Open 13 Click Install Selection 14 Click View Install Log to verify the successful installation of the MFP Chai jar files 15 In the Select Package dialog box select the s_hp_dssworkflow_4100_9000_x jar file and se...

Page 27: ...rinter Device Status page select Application Manager from the drop down list on the content toolbar OR On the Device Management page click Device Lists click All Devices and then select the printers from the list On the Device Tools drop down menu click Application Manager OR On the Device Management page click Device Groups click the group name and then select the printers from the list On the De...

Page 28: ...ng methods On the printer Device Status page select Application Manager from the drop down list on the content toolbar OR On the Device Management page click Device Lists click All Devices and then select the printers from the list On the Device Tools drop down menu click Application Manager OR On the Device Management page click Device Groups click the group name and then select the printers from...

Page 29: ... a Web server OR When using IIS place the files in a directory on the IIS server and enable Web sharing on the directory Make sure to enable Read and Directory Browsing in the Access permissions OR Use any other method after which the printer can open the files through a URL reference To use the alternative location of the MFP Chai jar files from the HP website When MFP Chai jar files are not avai...

Page 30: ... Review the Confirmation page to make sure that the package is installed correctly Note After a MFP Chai jar file has been loaded an error message might appear indicating that the amount of memory on the MFP is insufficient Make sure that the memory that is configured for the MFP meets the recommended values Restart the MFP between each MFP Chai jar file installation to clear this message 5 Type t...

Page 31: ...on the MS DOS command screen OR Print the Configuration page click Menu click Information and then click Print Configuration 2 Go to the following address on the Web browser http PrinterIPAddress hp device this loader 3 Click Browse next to Enter Package File 4 Select the jar file in the C ProgramFiles Hewlett Packard HP DSS Workflow ChaiJars 9055_9065 directory and click Open 5 Click Load Package...

Page 32: ...e Information tab in the Other Links dialog box select HP DSS Workflow 3 Type the following information a Type the HP DSS Workflow server IP address into the Server field b Verify the IP port to connect to the HP DSS Workflow server Note that the same port ID must be typed in the Port field on the Preferences tab c Type an interval in minutes in the Interval field for the menu refresh frequency Th...

Page 33: ...der to set the device SMTP gateway addresses to the HP DSS Workflow server IP address The HP DSS Workflow server requires that all e mails can be sent and received and requires workflow connectivity for the MFP 4 In SMTP Gateway Settings set Send E mail using to The Device 5 Type the HP DSS Workflow server IP address into the MFP SMTP Gateway IP Address field 6 Type a valid e mail address into the...

Page 34: ...t is required The HP Digital Sending Software v 3 0 Secure Access or Communications product must be installed and configured in order to implement secured MFP workflow menus What does authentication provide Authentication provides user level authentication with an external operating system For more information about HP DSS Authentication see the HP Digital Sending Software v 3 0 Secure Access or C...

Page 35: ...itional information about authentication HP Digital Sending Product information and technical documentation is available on the HP website Go to http www hp com go mfp for complete information about MFPs and MFP related products ...

Page 36: ...32 Chapter 3 Setup installation and authentication ENWW ...

Page 37: ...ck HP DSS Workflow OR Click Start and then click Control Panel Double click the HP DSS Workflow object Navigating within the HP DSS Workflow Configuration Utility Use the tabs at the top of the HP DSS Workflow Configuration Utility screen to gain access to configuration settings for the software Use the tabs at the bottom of the configuration dialog boxes to gain access to the associated property ...

Page 38: ...ment processing attributes for MFPs To configure MFPs on the HP DSS Workflow server click the Configure button that is associated with the MFP type that you want to configure which appears in the last column of the Configuration page The HP LaserJet 4100mfp and 9000mfp HP DSS Workflow Configuration page has three main tabs MFP menus Construct menus and configure destination routing attributes SMTP...

Page 39: ...et 4100mfp and 9000mfp and the default buttons for the HP LaserJet 9055mfp and 9065mfp If this group definition schema is used new MFPs that are added by installing the MFP Chai jar files do not have to be configured on the HP DSS Workflow server Any new MFP is automatically assigned the common function key definitions that are associated with the MFP type when the MFP is configured to point to th...

Page 40: ...e MFP control panel Use an action phrase such as Send Files or Scan to to rename this button The user should be able to immediately relate this front panel button to the electronic document transmittal Note The HP LaserJet 9055mfp and 9065mfp do not use the Root Menu Title Group Devices Use the following buttons to manage the entries on the Group Devices list Add Click to add a device to the list ...

Page 41: ...e menu items are elements within a function key tree hierarchy The items do not contain any other document processing attributes Use the Menu buttons to organize the digital sending document hierarchy Add Form HP LaserJet 4100mfp and 9000mfp Click the Add Form button to add a form that captures index data and describes the processing attributes ...

Page 42: ...ode File format This describes the supported file format Action button name This is the button name that appears as the last key on the form Use a descriptive action name such as Scan or Scan to to indicate what procedure the Action button activates Multiscan Select this value to prompt the user after each scan job for additional pages to be scanned This is a useful option when the documents are n...

Page 43: ... a description field for administrator reference This field is not visible to the MFP user Type String Alphanumeric field Integer Integer values Float Floating point numbers String List Keyword list of values For each field type further set the field attributes by clicking the Properties button on the leftmost column on each entry For each field type click the Properties button on the leftmost col...

Page 44: ...server IP address or the server network name or specify the IP port number for each SMTP gateway The default gateway value is set to port 25 Edit an SMTP gateway button Select any SMTP gateway entry and click Edit to modify the SMTP server address Remove an SMTP gateway button Select any SMTP gateway entry from the list and click Remove to remove the gateway from the prioritized list of gateways T...

Page 45: ... attempts to use the prioritized list of the SMTP gateways in the order that the gateways appear on this list The SMTP gateway at the top of the list is considered the most likely to be used and the bottom entry is the least likely to be used Click any SMTP server and change the order in which it appears by using the up or down arrow ...

Page 46: ... Home Directory The root directory where the HP DSS Workflow creates all temporary directories and files that are necessary for controlling the MFP related traffic The HP DSS Workflow Server must have proper permission to write to that directory C MFP for the HP LaserJet 4100mfp and 9000mfp entry C MFP90X5 for the HP LaserJet 9055mfp and 9065mfp entry Port Number The IP port number that is used be...

Page 47: ...es directory stores any files that failed to save into the final destination location The failure could result from any number of causes Search the log file entries to discover the cause Typically a secondary process that alerts the system administrator to the files in this directory is beneficial The HP DSS Workflow service must have sufficient rights to gain access to this directory C MFP REJECT...

Page 48: ...to notify users that workflow documents have been sent Table 4 2 Notification options Setting Option Function Success Failure check box On off Enables sending success and sending failure notification e mail On Success Failure settings button Recipients Specifies the SMTP e mail addresses for individuals that are to be notified of the sending status Subject Provides the subject line of the e mail M...

Page 49: ...se OCR when a process requires font independent adaptive OCR that has a high accuracy rate This component can also produce searchable portable document format PDF files by using the PDF standard file definitions Table 4 3 Notification attributes Name Description Success Select this check box to activate the e mail notification when the document process is successful Failure Select this check box t...

Page 50: ...tomatically converted to the required output file format and are then sent to the destination component See Configuring the OCR attributes for more information about attributes values Using OCR in a process The primary use of the OCR is to convert searchable data files to one of seven supported formats The OCR conversions also provide accurate consistent quality when the font varies among imaged d...

Page 51: ...mined then select Auto detect layout In most cases the text layout is detected automatically Automatic detection is performed by default The document types that are available are listed in table 4 5 Table 4 5 Document types Type Description Autodetect layout Indicates that the text layout is detected automatically This value is set by default All text types including multi column texts texts with ...

Page 52: ...mple tables of the same type for example no merged cells exist in the table or each cell consists of only one line of text Use the One line of text per cell option if a table does not contain black separators or a table only has some separators in black and only has one line of text per cell See figure 4 1 for examples Figure 4 1 Table types Kilometers Miles 1 0 62 5 3 2 this table has only one li...

Page 53: ...and the structure of tables Using the retain font and font size mode the text retains the structure of tables arrangement into paragraphs font and font size Using the remove all formatting mode the text retains only the structure of tables and the text arrangement of paragraphs Advanced Options Some advanced options depend on the export format that is selected For example with RTF DOC formats set ...

Page 54: ...ed Text over the page image The entire image is saved as a picture Text areas are saved as text over the picture Text under the page image The entire image is saved as a picture The recognized text is placed under it This option is useful when exporting text to document archives the full page layout is retained and the full text search is available when the image is saved in this mode Retain text ...

Page 55: ...s are embedded in the PDF file Note When the PDF file is saved in the Refer to Type 1 fonts mode it occupies less disk space than the same file saved in the Embed Type 1 fonts mode Saving in the Embed Type 1 fonts mode enables other users to view edit and print the document set in the original fonts even if these fonts are not installed on their computers Table 4 6 Save mode group continued Parame...

Page 56: ...ain characters group Parameter Description With text color Sets the character color that is used to highlight the uncertain characters Note Microsoft Word versions 6 0 and 7 0 and Word 97 version 8 0 have a limited text and background color palette The original document colors therefore might be replaced with the colors from the Word palette Word 2000 version 9 0 retains the source colors in full ...

Page 57: ...is option to retain the original character color Use solid line as page break Set this option to retain the original arrangement of pages with pages separated by a solid line Table 4 10 Formats group Setting Description Full uses CSS requires Internet Explorer 4 0 or later Set this option to use the new HTML format HTML 4 for the document HTML 4 supports any type of the document layout retention T...

Page 58: ... to the end of file Appends the text to the end of an existing txt file Insert page break character 12 as page break Set this option to retain the original document page arrangement in txt file format Use blank line as paragraph separator Set this option if the paragraphs are to be separated by blank lines in the txt file Table 4 12 CSV settings Setting Description Code page By default the code pa...

Page 59: ...the Auto value to use the automatic detection Select the code page manually If necessary select the appropriate value from the list Code page type Specifies the code page Windows MS DOS Macintosh ISO Append to the end of file Appends the text to the end of an existing DBF file Table 4 14 XLS settings Setting Description Ignore text outside tables Set this option to save only the tables that are in...

Page 60: ...e OCR results before setting up the OCR processes The following are some tips for increasing OCR accuracy File format issues Color documents do not capture image details accurately When the process input is a color image lower quality OCR documents result Review any color document requirements and consider using higher resolution scanning to increase accuracy Document quality issues Low quality pa...

Page 61: ...ble 4 16 HPS file generation Setting Option Function Generate HPS On off Title Destination Folder This enables HPS file generation This string becomes the Title field within the HPS file This is the folder path that stores the HPS and the image file Pass thru On off On Activates the Component tab and enables creation of a second image file and associated process Off Deactivates the Component tab O...

Page 62: ...iginal Documents This enables or disables the XML file generation This is the XML file name This populates the author field attribute for the generated XML file This populates the comment field attribute for the generated XML file This embeds the image file within the XML file Selecting this option creates an ASCI representation of the binary image file within the XML file This includes the fields...

Page 63: ...e entered at the control panel Table 4 18 HPS file generation KO2XML Setting Function Insert Inserts a new field Delete Deletes the current field Name Names the new field attribute Value Assigns a value to the field attribute Specifying a value creates a static values for the field Enclosing the name of a Form field within the tilde characters dynamically assigns the value that is entered at the c...

Page 64: ... modified For example Folder Path C destination folders Table 4 19 Folder Store attributes and definitions Item Description Folder path This is the destination folder path and the HP DSS Workflow server must have write access to this folder The input device can dynamically set the folder path Check user security If this attribute is set to Yes the system checks the user s or sender s security leve...

Page 65: ...ame and Contract Type are to appear as part of the storage folder path then use the following command for Folder Path when configuring the Folder Store component C destination Client Name contracts Contract Type At run time the MFP component searches for and replaces any matching Field Name with the field value that the user types at the MFP If the user types ACME for Client Name and LEASE for the...

Page 66: ...his convention to rename files by using components that support the file renaming convention not available for the HP LaserJet 9055mfp or 9065mfp f field name Use field name to reference a field for example fApplicationTag refers to the value of the ApplicationTag field in an hps file Duplicate file counter c A counter that is used when a duplicate file is encountered For example use myfile c tif ...

Page 67: ...r location This component can also be used to route to printers based on file types For example print PDF files and TIFF images can be routed to separate printers Using the Send to Printer component Use the Send to Printer component to accomplish these tasks Scan files and route them to a remote printer remote copy Scan files and send them to printers according to file types Scan in color and send...

Page 68: ...ion Activate Select this field to activate the Send to Printer component and send images to the printer Printer name Shows the name of the printer as it appears on the drop down list of configured printers on the server Paper Size Indicates the size of the paper The values that appear on the drop down list change in relation to the printer and print driver Paper Source Indicates the paper source b...

Page 69: ...nent to perform license operations Getting an HP DSS Workflow license Contact an HP reseller to purchase HP DSS Workflow licenses The software package contains license software CDs and a software CD insert The back cover of the CD case contains a license number This number is used in conjunction with a unique number that is generated by the server operating the HP DSS Workflow server software Thes...

Page 70: ...r more information if no access to the Internet or to e mail is available Note Corporate firewalls can interfere with Internet licensing Update or add licenses by using Web licensing 1 Open the DSS Workflow Configuration Utility and click the License tab 2 Click Web License 3 Type all of the required information on the Web License form and click Submit An activated license file will be sent by e m...

Page 71: ...erred to a different server from the one in which it was originally installed CAUTION Licenses that are transferred to another server can not be reinstalled on the original server 1 Install the HP DSS Workflow software on the new server For software installation information see Server software installation 2 Open the DSS Workflow Configuration Utility and click the License tab 3 Record the eight d...

Page 72: ...figuration Utility and click the License tab 2 Under License File click Generate 3 Save the license information as a txt file 4 Contact HP support to submit the license file and obtain an unlock key Installing multiple license packs HP DSS Workflow licenses are available in 1 5 10 and 50 device license packs To license your server for the correct number of devices you might have to install a combi...

Page 73: ...pability play or pause of the status message stream detailed message zooming message type filtering message depth level setting See Using the Status Monitor program HP DSS Workflow Configuration Utility Setting configuration parameters for the following features the menu structure on HP MFPs the keys and user prompts on HP MFPs the SMTP gateway that is used to transfer data the network folder repo...

Page 74: ...elect the startup type for the service Automatic restarts the service automatically if the server is restarted Manual requires the service to be restarted manually every time the server is restarted Disabled marks the service as disabled so that it cannot be started Hewlett Packard recommends using the Automatic option to ensure that the service starts after the server is restarted Log on NT As Th...

Page 75: ...r program within a network of HP DSS Workflow servers The following are the main features of the Status Monitor program status monitoring of the local server and remote servers aggregate and separate status message activities full search capability play or pause of the status message stream detailed message zooming message type filtering message depth level setting Status log messages HP DSS Workf...

Page 76: ...lect status log information from multiple tasks within a server and to show them on separate monitor log tabs Task status monitoring At the start of the HP DSS Workflow Status Monitor program connect to the local server or to a remote HP DSS Workflow server The local connectivity is the default If the server is not currently active status messages appear that explain the error in connecting to the...

Page 77: ...e the Print command to print selected log entries Highlight any number of log entries and then press Print to print the log stream Zooming into messages Use the zoom feature to adjust the font size of the log message Zoom in and out to adjust the log entry display size to the appropriate level Filtering based on message types The filtering capability provides message type filtering Select ALL mess...

Page 78: ...74 Chapter 6 Support tools and procedures ENWW ...

Page 79: ...to resolve problems that might occur during digital sending The chapter is divided into the following sections Sources for information about problems About page Issues For information about troubleshooting OCR related issues see Troubleshooting OCR conversions in chapter 4 ...

Page 80: ...e About tab Table 7 1 Sources for information about problems Source Description MFP online Help system MFPs feature an online Help system that provides instructions for resolving common problems To gain access to Help press on the control panel Status Monitor messages status monitoring of local server as well as remote servers aggregate separate status message activities full search capability pla...

Page 81: ... is a valid SMTP server and is rejecting any incoming e mail This can result from any number of factors including the following situations The e mail address is not a valid Internet e mail address The SMTP gateway has no way of handling the message and is rejecting it Files are appearing in the HOME DIRECTORY OUT QUEUE Note Only applies to the HP LaserJet 4100mfp and 9000mfp The HP DSS Workflow is...

Page 82: ...on the MFP but they are incorrect The MFP is pointing to the wrong HP DSS Workflow server The MFP is a member of one of the device groups and it is taking the menus from the device group and not from the common group Check the servlet HP DSS Workflow server address and make sure that it is pointing to the intended HP DSS Workflow server Make sure that the MFP appears in only one group A single MFP...

Page 83: ... updated when starting the HP DSS Workflow server Various causes Correct the IP Address at the HP MFP Chai jar file and make sure that it is pointing to the HP DSS Workflow computer Also verify that the menu update IP Port ID matches the IP Port on the HP DSS Workflow server The MFP is reporting that the e mail server is not available Note This issue only applies to the HP LaserJet 4100mfp and 900...

Page 84: ...ress 4 On the HP DSS Workflow server use the FTP command from the command line to log in to the FTP site and attempt to create folders and subfolders If the access level is limited to the root folder only then contact the administrator to create access rights The files are not stored in the destination folder The HP DSS Workflow server log shows the following message Error Copying the File Various...

Page 85: ...mmediately stops Various causes Verify that the IP Port 25 is not locked for both inbound and outbound Go to the Command prompt and open telnet 127 0 0 1 25 If the session opens with any SMTP server name then that port is being used Stop the e mail server on the HP DSS Workflow server that has the IP Port 25 locked The HP DSS Workflow server does not start The HP DSS Workflow server log shows the ...

Page 86: ...e the minimum level of permissions to send jobs to the printer Check the user printing permissions and availability of printer drivers for the HP DSS Workflow server The notification fails to send out e mails Various causes Check for the correct format within the TO field of the notification message The only supported TO field value is the standard Internet SMTP mail format The standard format is ...

Page 87: ...ad and is large and the documents are slowing down the computer a higher configuration might be required The best way to isolate the cause of the slowdown is to run one batch of images and monitor the following parameters on the Task Manager The CPU Usage If the CPU usage exceeds 90 percent for the duration of the processing a more powerful processor might be required The Memory Usage If the Virtu...

Page 88: ...84 Chapter 7 Troubleshooting ENWW ...

Page 89: ...services are designed to provide results quickly and professionally Online services Printer drivers updated HP printer software and product and support information can be obtained from the following addresses in the U S http www hp com in Europe http www hp com in China http www hp com cn in Japan http www jpn hp com in Korea http www hp com kr in Taiwan http www hp com tw or the local driver webs...

Page 90: ...s on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from state to state or province to province 4 THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP BE LIABLE FOR LOSS OF DATA OR FOR DIR...

Page 91: ...onfers no title or ownership in the Software and is not a sale of any rights in the Software HP s third party suppliers may protect their rights in the event of any violation of these License Terms Copies and adaptations You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software You must rep...

Page 92: ...mmercial Computer Software or restricted computer software They are delivered and licensed as commercial computer software as defined in DFARS 252 227 7013 Oct 1988 DFARS 252 211 7015 May 1991 or DFARS 252 227 7014 Jun 1995 as a commercial item as defined in FAR 2 101 a or as Restricted computer software as defined in FAR 52 227 19 Jun 1987 or any equivalent agency regulation or contract clause wh...

Page 93: ... or its HP authorized third party suppliers Your license confers no title or ownership in the KEY CODE and is not a sale of any rights in the SOFTWARE PRODUCT Copies and adaptations You must reproduce all copyright notices in the original SOFTWARE PRODUCT You may not copy the KEY CODE or SOFTWARE PRODUCT onto any bulletin board or similar system No disassembly or decryption You may not disassemble...

Page 94: ...or regulations U S Government restricted rights The SOFTWARE PRODUCT and documentation have been developed entirely at private expense and are provided as Commercial Computer SOFTWARE PRODUCT or restricted computer SOFTWARE PRODUCT They are delivered and licensed as commercial computer SOFTWARE PRODUCT as defined in DFARS 252 227 7013 Oct 1988 DFARS 252 211 7015 May 1991 or DFARS 252 227 7014 Jun ...

Page 95: ...HP Web Jetadmin 23 installing using HP website 25 website for files 25 Chai servlet communication 35 check box form field 38 check button on control panel keypad 14 color configuring for background and characters in OCR 50 configuring for HTML OCR documents 53 configuring for OCR text documents 52 inaccurate capture in OCR 56 simulating in copying 13 specifications in OCR 46 comments fields 39 Com...

Page 96: ... 45 embedded Web server using to install Chai jar files 25 27 environments supported 20 errors See troubleshooting Ethernet support 20 evaluation licenses 68 EWS using to install Chai jar files 25 27 extending evaluation licenses 68 F Fast Ethernet support 20 features and options 11 Field Value Reference FVR See MFP Component Field Value Reference FVR Field Values User Field tab 59 fields attribut...

Page 97: ...ion 45 J jar files See Chai jar files Jetdirect requirements 20 JPG files not supported by HPS 57 K keypad on control panel 14 knowledge sharing 6 KO2XML file generation 58 L languages OCR optical character recognition 47 licenses description 65 extending evaluation 68 multiple packs 68 obtaining 65 terms 87 transferring to a different server 67 limited warranty statement 86 line breaks configurin...

Page 98: ...in OCR 50 port number for HP DSS Workflow 42 Preferences tab 42 printer drivers and software 85 printers capabilities 13 configuring as destinations 63 configuring SMTP gateway 29 destinations 12 receiving scanned documents 13 supported 20 verifying installation 23 24 printing color documents 13 log entries 73 printing troubleshooting 82 problems See troubleshooting Processed Files directory 43 pr...

Page 99: ...alysis options for OCR 48 TCP IP networks 20 technical support See support testing the SMTP gateway 40 text files configuring OCR for 54 text layout and formatting retention modes for OCR 49 tools support 69 troubleshooting 76 touch screen control panel See control panel transferring licenses to a different server 67 troubleshooting Data light blinking 79 e mail server not available 79 FTP File Tr...

Page 100: ...dministrator computer components 17 installation requirements 19 network support 20 support tools 69 workflow for digital sending 6 12 configuring 28 network architecture 17 X XLS configuring OCR for 55 XML file generation 58 ...

Page 101: ......

Page 102: ...http www hp com 2003 Hewlett Packard Development Company LP ...

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