HP digital sending software v 3.0 workflow, Support Manual

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56 Chapter 4 - Configuration
ENWW
Troubleshooting OCR conversions
Use table 4-15 to troubleshoot issues that can accompany an OCR
conversion.
Table 4-15. Troubleshooting tips
Problem description Solution
An error occurs when
processing the images by
using OCR. The error code
in the Status Monitor
appears as ‘Error OCR'ing
this image. Error code:
8xxx.’ The input file format is not a supported file format. Review the
files that are included in the OCR process and make appropriate
changes. See
Working with OCR
for supported-file
specifications.
Poor-quality OCR results. Inaccuracies in the OCR process can have many causes.
Analyze the types of paper, scanners, and resolution levels that
are used in the process to optimize the OCR results before
setting up the OCR processes.
The following are some tips for increasing OCR accuracy.
● File-format issues: Color documents do not capture image
details accurately. When the process input is a color image,
lower-quality OCR documents result. Review any color
document requirements and consider using higher-resolution
scanning to increase accuracy.
●
Document-quality issues: Low-quality paper documents are
another major cause of lower OCR accuracy. Lower-quality
documents generally increase the error rate in the OCR
process. When working with such documents, consider the
following factors to increase the OCR accuracy:
• Try to obtain and use higher-quality paper documents.
• Consider using a scanner that has a different scanner-
bulb color, which might work better with the paper color of
the document.
• Test a higher-level scan resolution.
• Consider using the image process in advance of OCR to
clean up the image.