248 Customer information
Customer
satisfaction procedure
We want you to be happy with
your new vehicle, together with the
people you deal with while you have
the vehicle.
Normally, any problems with
the sales, operation, servicing,
parts/accessories or the validity of
original equipment supplied with
your vehicle will be handled by your
Holden Dealer Sales and Service
Department.
We realise however that, with the
best intentions, misunderstandings
sometimes occur.
Therefore, we suggest you discuss
any concern with one of the Holden
Dealer management people.
If you have not received satisfaction
from the Sales Manager or Service
Manager, go to the General Manager
or to the Dealer Principal.
By now you should have satisfaction.
If not, the Holden Customer
Assistance office is at your disposal.
Customer
assistance offices
Australia
The Holden Customer Assistance
representatives can be telephoned
from anywhere within Australia for
only the cost of a local call.
The contact number is:
1800 033 349
Naturally, telephoning is the
quickest and the best way to contact.
However, if you prefer to write the
address is:
The Manager
Holden Customer Assistance Centre
GPO Box 1714
Melbourne 3001
Customer
information
Customer satisfaction
procedure ...................................248
Customer assistance offices.......248
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