Hewlett Packard Enterprise StoreEver 8096 User'S And Service Manual Download Page 183

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Error code

Description

Details and solution

Time controller failed during Power-On-Self-
Test

Power-cycle the unit.

Internal UART serial communication error

Communication to display failed

Power-cycle the unit.

Library controller memory error

Firmware upgrade error

This error can occur is an attempt is made
to upgrade a drive with the wrong
personality or version for that drive.

• Ensure that the correct drive firmware is

being used to update the drive.

• If the correct drive firmware is being

used, update the library firmware.

• Power cycle the device and attempt the

operation again.

Library controller data base error

Power-cycle the unit.

No SCSI IC detected

When running the wellness test, the bar
code did not match the previous value for
that tape

• Check the bar code label for proper

application and damage.

• Run the wellness test again.

I2C Bus failure.

• Power-cycle the device.

• On the MSL4048, MSL8048 and

MSL8096, power off the library and
reseat the library controller from the
back panel.

Table Continued

Troubleshooting information and procedures

183

Summary of Contents for StoreEver 8096

Page 1: ...mber Q6Q62 00024a Published February 2018 Edition 10 Abstract This guide provides information on installing configuring upgrading and troubleshooting the tape library This guide is intended for system...

Page 2: ...ial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party website...

Page 3: ...ape Libraries partitions 22 MSL4048 and MSL8096 Tape Libraries partitions 22 Control path and data path failover 24 Installing the tape library 25 Location requirements 25 FC connection information 27...

Page 4: ...ge 65 Status 66 The Status Library page 66 The Status Drive page 68 The Status Inventory page 70 The Status Security page 72 Configuration 73 The Configuration System page 73 The Configuration Securit...

Page 5: ...Network Settings 110 Configuring automatic cleaning Configuration Configure Auto Cleaning 110 Restoring factory defaults Configuration Restore Defaults 111 Saving the library configuration Configurati...

Page 6: ...ving and restoring the library configuration Configuration Save Restore 139 Operations menu 139 Opening the mailslot Operations Open Mailslot 140 Unlocking removing and replacing magazines Operations...

Page 7: ...placing a tape drive 216 Removing and replacing a magazine 219 Removing a magazine using the MSL2024 OCP 219 Removing a magazine using the MSL4048 MSL8048 and MSL8096 OCP 219 Releasing magazines using...

Page 8: ...gulatory compliance identification numbers 240 Default and restore defaults settings 240 Electrostatic discharge 243 Preventing electrostatic damage 243 Grounding methods 243 Warranty and regulatory i...

Page 9: ...lf height tape drives To see the tape drives currently available for each tape library see the MSL QuickSpecs at http www hpe com storage msl For a list of all supported configurations see the Busines...

Page 10: ...cted a condition that requires attention by the operator 4 Amber Error Illuminated if an unrecoverable error occurs A corresponding error message displays on the LCD screen For OCP functions see Using...

Page 11: ...eaning is not necessary 3 Amber Attention Illuminated if the device has detected a condition that requires attention by the operator 4 Amber Error Illuminated if an unrecoverable error occurs A corres...

Page 12: ...nal cleaning is not necessary 3 Amber Attention Illuminated if the device has detected a condition that requires attention by the operator 4 Amber Error Illuminated if an unrecoverable error occurs A...

Page 13: ...y use only 8 Controller health status indicator 9 USB port MSL8048 and MSL8096 back panel Figure 4 MSL8084 or MSL8096 back panel overview 1 Tape drive assembly 2 Fan 3 Power connector 4 Magazine relea...

Page 14: ...producing good power for the library Controller health status indicator The controller health status indicator is a green LED that pulses on and off in approximately one second cycles during normal op...

Page 15: ...thernet port when present 6 Tape drive power indicator LTO 5 half height and LTO 6 FC tape drive back panels 1 2 3 4 1 Tape drive Ethernet port 2 FC port A 3 FC port B LTO 6 4 Tape drive power LED gre...

Page 16: ...et port 2 SAS port A 3 SAS port B 4 Tape drive power LED green Parallel SCSI tape drive back panel 1 Magazine release hole 2 Fan 3 Parallel SCSI ports 4 Tape drive power indicator Tape drive power ind...

Page 17: ...ment system or application software Disable encryption in applications writing to the library when encryption is enabled with the encryption kit Applications that attempt to control encryption while e...

Page 18: ...manage the license key Figure 8 RMI Configure License Key screen After you order the upgrade license you can access the additional slots immediately by generating a temporary license key The temporar...

Page 19: ...e bays MSL4048 MSL2024 72 3 1 1 0 MSL4048 MSL4048 96 3 3 1 1 MSL8096 MSL2024 120 3 1 3 0 MSL8096 MSL4048 144 3 3 3 1 If you are using the encryption kit with both libraries and then install the extend...

Page 20: ...r and an encryption system The KMIP technical committee of the OASIS standards body Organization for the Advancement of Structured Information Standards developed the KMIP specification The KMIP featu...

Page 21: ...er documentation for more information If you are unable to supply the key when requested to do so no one will be able to access the encrypted data including support engineers This feature guarantees t...

Page 22: ...pe Libraries partitions The MSL4048 and MSL8096 Tape Libraries can be configured into two to four logical libraries depending on the number of tape drives installed The MSL4048 supports up to two full...

Page 23: ...1 Logical library 1 tape drives and magazines 2 Logical library 2 tape drives and magazines NOTE In the MSL8096 half height tape drives are installed in the bottom half of each drive bay Table 4 MSL40...

Page 24: ...nterprise supports data path and control path failover for MSL2024 MSL4048 MSL8048 and MSL8096 tape libraries with LTO 5 and LTO 6 FC tape drives Failover functionality in the LTO 5 and LTO 6 tape dri...

Page 25: ...ridges 16 Verify the installation 17 Configure additional features Location requirements Select an open rack location with access to the host server and a power outlet If possible install the library...

Page 26: ...source AC power voltage 100 127 VAC 200 240 VAC Line frequency 50 60 Hz Place the library near an AC outlet The AC power cord is the main AC disconnect device for the library and must be easily access...

Page 27: ...or LTO 5 and later generation tape drives To verify that an HBA is supported on your server and qualified for the tape drive see the DAPR compatibility matrix at http www hpe com storage DAPRcompatibi...

Page 28: ...might not be able to boot when the library is connected to an unsupported SAS RAID controller About SAS SAS is a computer bus technology for transferring data to and from storage devices including di...

Page 29: ...the tape drive mini SAS port because it might be keyed differently World Wide identifiers A unique identifier called a World Wide Name WWN or World Wide Identifier WWID identifies a SAS tape drive The...

Page 30: ...bus Also putting a single ended SE SCSI device on the bus will slow all the devices on the bus down to SE speed To see what kind of parallel SCSI interface a device has see the interface specification...

Page 31: ...could become corrupted Avoid putting an SE SCSI device on the same bus as a tape drive because the SE device will slow the tape drive to SE speed and reduce the allowable cable length Default SCSI add...

Page 32: ...ary with FC drives install an FC HBA or verify that you have sufficient ports available on a compatible FC switch For a library with SAS drives if necessary install a SAS HBA with an external SAS conn...

Page 33: ...shipping the library in the future 7 Verify that you received the following components a Library b Ethernet cable c Two rack rails with packets of rack hardware 8 Verify that you have the necessary c...

Page 34: ...without media and up to 34 2 kg 75 2 lb with media 48 cartridges The MSL8048 weighs up to 46 6 kg 102 7 lb without media and up to 66 5 kg 151 7 lb with media 48 cartridges The MSL8096 weighs up to 4...

Page 35: ...supported racks with 7 1 mm round holes in the rack column 9 5 mm Square Hole Rack HPE supported racks with 9 5 mm square holes in the rack column 2 Install the rails a Using the screws from the packe...

Page 36: ...f the library secure the front bezel to the rack using a 2 Phillips screw driver placed through the small holes in the mounting bracket Tighten the captive screws on each side of the library until the...

Page 37: ...on the back of the library Install the first tape drive in the bottom drive bay Install each additional tape drive in the drive bay directly above the existing tape drives If you add a tape drive in...

Page 38: ...Libraries partitions 2 Remove the face plate covering the drive bay by removing the screws holding it in place Remove one drive bay cover to install a half height tape drive remove two drive bay cover...

Page 39: ...the library until it is flush with the back panel 5 Tighten the blue thumbscrews by hand to secure the power supply to the chassis Changing the SCSI address parallel SCSI drives only The preconfigured...

Page 40: ...tach the other end of the FC cable to a switch or HBA Connecting the SAS cable NOTE SAS signal rates require clean connections between the HBA and tape drive Do not use adapters or converters between...

Page 41: ...labeled as MultiMode NOTE For optimal performance do not place any other devices on the same bus as a parallel SCSI tape drive Procedure 1 Power off the host server before attaching new devices 2 Att...

Page 42: ...g LAN connection The library Ethernet connector is on the back of the library 2 Attach a power cable to the power connector on each power supply on the back of the library 3 Plug the power cables into...

Page 43: ...the RMI By default the device will obtain an IP address from an IPv4 DHCP server Optionally you can configure the device to use a static IP address Once logged in to the RMI you can administer furthe...

Page 44: ...ore information on verifying the connection of parallel SCSI devices consult the operating system documentation Labeling the tape cartridges The library will operate without barcode labels on the cart...

Page 45: ...lay shows the home screen From the MSL4048 OCP Info Identity Library menu 2 Determine the current available firmware version from the storage support website http www hpe com support storage 3 If the...

Page 46: ...dditional features The tape library has many features to customize it for your organization Procedure 1 Naming the tape library which is done from the RMI Configuration Network screen See The Configur...

Page 47: ...edia Important notes for LTO 7 Type M media When a new unused LTO 7 cartridge has an M8 bar code label applied it can be initialized as LTO 7 Type M media Once an LTO 7 cartridge has been initialized...

Page 48: ...r code label on each tape cartridge enables the bar code reader to identify the cartridge quickly which speeds up inventory time Make using bar code labels on your tape cartridges a practice TIP The b...

Page 49: ...next to the write protect switch Use this area for attaching the adhesive backed bar code label Only apply labels as shown Figure 15 Apply the label within the recessed area IMPORTANT Only apply the...

Page 50: ...TO 2 media Read Write Read only Incompatible Incompatible Incompatible Incompatible LTO 3 media Read Write Read Write no encryption Read only Incompatible Incompatible Incompatible LTO 4 media unencry...

Page 51: ...mpatible Read Write with encryption key CAUTION LTO 2 and LTO 3 tape drives require the most recent firmware to identify LTO 4 media immediately Without the most recent firmware loading an LTO 4 cartr...

Page 52: ...mber HPE LTO 7 Ultrium Type M 22 5 TB RW Custom Labeled Data Cartridges 20 pack Q2078ML HPE LTO 7 Ultrium Type M 22 5 TB RW Non Custom Labeled Data Cartridges 20 pack Q2078MN Table 16 LTO 8 data cartr...

Page 53: ...disabled the mailslot M1 becomes Slot 1 and all other slots are renumbered accordingly MSL4048 magazine slot numbering The storage slots are numbered starting with the bottom front of the lower left m...

Page 54: ...configuration see The Status Inventory page on page 70 MSL8048 and MSL8096 magazine slot numbering On the MSL4048 MSL8048 and MSL8096 the storage slots are numbered starting with the bottom front of t...

Page 55: ...er magazines are renumbered accordingly Figure 21 Lower left magazine slot numbering with mailslot enabled On the MSL8096 when the upper right mailslot is enabled the numbering of the storage slots in...

Page 56: ...the upper right mailslot enabled Figure 23 MSL8096 upper right magazine slot numbering with both mailslots enabled TIP For the slot numbering for your library in its current configuration see The Sta...

Page 57: ...d set the administrator password with the OCP See Configuring IPv4 network settings Configuration Configure Network Settings on page 110 and Changing the administrator password Configuration Change Ad...

Page 58: ...age 88 Operations on page 88 The Operations Move Media page on page 89 The Operations Inventory page on page 89 The Operations Magazines page on page 89 Support on page 90 The Support General Diagnost...

Page 59: ...assword is set at the factory The same service password is used for the RMI and OCP The user login provides access to the Identity and Status options but not the Configuration Operations and Support o...

Page 60: ...erations Slots Free Total Free is the number of empty storage slots Total is the number of storage slots available to the host software which does NOT include reserved slots Mailslot shows whether the...

Page 61: ...yption is enabled The green Status Ok icon indicates that encryption is enabled the encryption token is inserted and no operator attention is required The blue exclamation point Status Warning icon in...

Page 62: ...of barcode reader in the device Library Mode Automatic if the device receives media changer SCSI commands it will switch from Sequential to Random mode Manual the device will stay in the current mode...

Page 63: ...p WWide Node Name a world wide unique identifier that the library reports over SCSI and might be used by operating systems or software applications to identify and track the library Library Controller...

Page 64: ...the next available number The drive numbers are persistent until the factory defaults are restored or the library is power cycled World Wide ID SAS drive only world wide unique name for the drive The...

Page 65: ...mation for each configured port FC drive only Port information FC drive only WWide Port Name world wide unique identifier for the port The WW Node and Port Name will be slightly different Port Type th...

Page 66: ...DHCP Addressing is not Enabled Default Gateway the gateway used when DHCP Addressing is not Enabled When IPv6 Addressing is Enabled you can see but not modify Stateless Addressing when Enabled the de...

Page 67: ...f there is not a tape in the robotic Odometer the total number of moves the device has performed since its manufacture Total Power On Time the number of days hours and minutes that the device has been...

Page 68: ...g media removal from the device When media removal is prevented the mailslot and magazine functionality is disabled Left Magazine Present if the device senses the presence of the left magazine MSL2024...

Page 69: ...but not modify the following Status of the drive The drive is operating normally The library is functional but might have an issue to be addressed The drive is in a failed state Cartridge in Drive in...

Page 70: ...n a FIPS Support Mode enabled partition Disabled the drive has Secure Mode enabled firmware installed and is in a FIPS Support Mode disabled partition Not Configurable The drive has Secure Mode disabl...

Page 71: ...ton to expand the display for the magazine Figure 37 Status Inventory Media details pane In the media details pane Slot lists Mailslot or the index number of each slot in the magazine from lowest to h...

Page 72: ...m Always back up the keys on the token when the key server token status indicates that a backup is required CAUTION If the token is lost or damaged and the encryption keys are not backed up no one can...

Page 73: ...e to be valid or not Valid Between Dates Displays the time frame when the certificate is valid The certificate authority which is typically on the KMIP server assigns these dates Common Name A name th...

Page 74: ...ration System page with one logical library When the library is configured into multiple logical libraries the settings for the library are separated from the settings for each logical library 74 Oper...

Page 75: ...tion Enabled MSL2024 MSL4048 and MSL8048 configures the mailslot in the lower left magazine as a mailslot or storage slots The MSL2024 mailslot has one slot the MSL4048 and MSL8048 mailslot has three...

Page 76: ...he backup software inventory You might also need to reconfigure the backup software to adjust the number of storage slots and presence of the mailslot Auto Clean Enabled When auto clean is enabled the...

Page 77: ...option affects the text on the RMI the error messages and the help pages It does not affect the OCP menus which will always be in English Enable Extended Mode When the library extender is properly in...

Page 78: ...ary Only the lowest numbered tape drive in a multidrive logical library will be used Automatic mode In Automatic mode the device switches from Sequential mode into Random mode when it receives certain...

Page 79: ...the library is configured for library control path failover select the drive number of the alternative drive The Configuration Security page From the Configuration Security page you can configure encr...

Page 80: ...tomatic Addressing Mode addressing mode when the port type is Loop Hard Soft or Hard auto select If the Addressing Mode is Hard you must configure a fixed ALPA address that is unique on the loop If th...

Page 81: ...ring in the appropriate field and then press Submit to install the license NOTE Licenses will only apply after the library is rebooted Figure 45 Configuration License Key page The Configuration Networ...

Page 82: ...work administrator for the library Domain name enter the domain name provided by your network administrator for the library Enable HTTPS when On the RMI can only be accessed through an HTTPS connectio...

Page 83: ...dresses at the same time which can be assigned from different routers The default is On DHCPv6 Addressing Enabled when On the library will request an IP address from a DHCP server each time the device...

Page 84: ...ing used to match the SNMP management station and device It must be set to the same name on both the management station and the library The default community name is public SNMP Trap Notification Filt...

Page 85: ...ems by Type pane click All systems 3 Click the link with the IP address or name of the library 4 Click the Tools Links tab 5 Click Edit System Properties 6 Set System Type to Tape Library 7 Enter the...

Page 86: ...ble this setting when daylight saving time starts in your area and disable it when daylight saving time ends Enable Daylight Savings Adjustment Enabling daylight saving time will advance the local tim...

Page 87: ...the types of events for which the library will send email To Email Address the address to which to send the reported events for example firstname lastname example com Only one email address can be co...

Page 88: ...ey have unique network identities NOTE You can save the device configuration to a USB flash drive from the OCP Figure 51 Configuration Save Restore page IMPORTANT When the defaults are restored the li...

Page 89: ...to have the library update the media inventory Figure 53 Operations Inventory page The Operations Magazines page Use the Operations Magazines page to release the left right or both magazines When you...

Page 90: ...he end of the test the cartridges are NOT returned to their original slots The demo and slot to slot test are intended to show the device operating For service and diagnostics execute the wellness tes...

Page 91: ...ort Library Logs page you can see the device logs The available logs are Error Trace Informational Trace Warning Trace Configuration Change Trace and Standard Trace The log entries are displayed in or...

Page 92: ...ve select the drive to be cleaned Clear Drive Reservation initiate the clearing of reservations on all LTO 5 and later drives installed in the library Figure 59 Support Clean Drive page The Support Su...

Page 93: ...ort ticket for the library Drive Support Ticket downloads the support ticket for a tape drive Select tape drive and the timeframe for the support ticket and then click Download HTTP Support Ticket Acc...

Page 94: ...eserved slots Configuration Set Reserved Slot Count on page 105 Configuring the mailslot Configuration Configure Mailslot on page 105 Configuring the bar code reporting format Configuration Barcode Fo...

Page 95: ...s Support Library Error Log on page 121 Downloading a support ticket Support Download Support Ticket on page 121 LED indicators The operator panel includes four LEDs that provide a summary of the libr...

Page 96: ...CAL Drive is calibrating TEST Performing a test UPGR Performing a firmware upgrade operation DCR Decrypting ENC Encrypting OCP buttons With the four OCP buttons you can traverse the OCP menu structure...

Page 97: ...tion Configure Mailslot on page 105 From the Home screen press Enter to bring up the first menu item From a menu use the Previous and Next keys to cycle through the menus press Enter to see the first...

Page 98: ...have entered all eight numbers After the last number has been entered the screen continues to the restricted area NOTE If you forget the administrator password you cannot enter a new password Call you...

Page 99: ...ation Status Information Network Information on page 103 Procedure 1 From the Home screen press Previous or Next until the screen displays Status Information 2 Press Enter to select 3 Press Previous o...

Page 100: ...tion X Slot has a tape Slot is empty m Mailslot is enabled but does not have a tape M Mailslot has a tape C Slot has a cleaning tape Media needs attention often as a result of a damaged or incompatibl...

Page 101: ...nter to view the source of the tape loaded in the drive For example Drive 1 Tape Source Slot 2 indicates that the tape in Drive 1 was loaded from slot 2 Viewing library information Status Information...

Page 102: ...WWide Port Name and Port Type for Port A The WWide Port Name and Port Type for Port B World Wide names are assigned automatically they cannot be configured Viewing component status Status Information...

Page 103: ...figure the library from the Configuration menu Procedure 1 From the Home screen press Previous or Next until the screen displays Configuration 2 Press Enter to select 3 Press Previous or Next until th...

Page 104: ...tor password if prompted 4 Press Previous or Next to scroll through the display until the desired number of logical libraries is displayed then press Enter Changing the administrator password Configur...

Page 105: ...ot is a single slot at the front of the left magazine that you can access without removing the whole magazine Loading a tape through the mailslot is faster than opening the magazine because the device...

Page 106: ...el SCSI drives Configuration Change Drive CAUTION If you change the SCSI ID you might need to cycle power on the host server and reconfigure your backup software before you can use the device This opt...

Page 107: ...u selected Loop NL Set Port Loop Mode is displayed Press Previous or Next to toggle through the loop modes Soft Hard or Hard Auto Select Press Enter to select the required loop mode 8 If you selected...

Page 108: ...tape from the drive returns it to its original slot then loads the tape from the next available higher numbered slot To determine how you want tapes loaded into the tape drive while in Sequential mode...

Page 109: ...ss Enter to select the Autoload mode The display shows the new Autoload mode b Press Previous or Next until the screen displays either Loop Mode Disable or Loop Mode Enable To change loop mode press E...

Page 110: ...shing number to the correct value 7 Press Enter to select the next number until all numbers have been set The screen displays New IP Address 8 Press Previous or Next until the screen displays Subnet M...

Page 111: ...storing factory defaults Configuration Restore Defaults The library can reset most of the configurations to the factory defaults while retaining the settings necessary to use the RMI The library will...

Page 112: ...Prerequisites Administrator password Procedure 1 Insert the USB flash drive in the USB port on the back of the library 2 From the Home screen press Previous or Next until the screen displays Configura...

Page 113: ...evious or Next until the screen displays Operations Press Enter to select 2 Press Previous or Next until the screen displays your selected function Press Enter to select Unlocking removing and replaci...

Page 114: ...reen displays Clean Drive Press Enter to select 4 Use Previous or Next until the screen displays Drive 1 or Drive 2 The second line can display either Clean Required or Good for both drives Select the...

Page 115: ...s a magazine use Previous or Next to select the slot Only slots with tapes are listed The second line displays the bar code for the tape or reads Full 6 Once the correct slot is displayed press Enter...

Page 116: ...cartridge inventory clearing any current error condition CAUTION This option interrupts the current backup or restore operation and causes the operation to fail Use this option if the device is in an...

Page 117: ...on Prerequisites Administrator password Procedure 1 From the Home screen press Previous or Next until the screen displays Support Press Enter to select 2 Press Previous or Next until the screen displa...

Page 118: ...ous or Next to select the number of cycles 270 540 1080 or Endless Press Enter 5 While the test is running the screen displays progress as shown Run Slot To Slot The second line on the display shows t...

Page 119: ...cess to this feature requires the administrator password The library only supports signed firmware image upgrades and downgrades Once firmware that uses code signing is loaded the firmware will reject...

Page 120: ...Press Enter to select 4 Enter the administrator password if prompted 5 Press Previous or Next until the screen displays Drive FW Upgrade by USB Press Enter to select 6 Press Previous or Next until the...

Page 121: ...ibrary Error Log The library keeps a log of recent error and warning messages See Error codes on page 166 for more information about error codes Procedure 1 From the Home screen press Previous or Next...

Page 122: ...ape suspect bad or damaged media Using the MSL4048 MSL8048 and MSL8096 OCP Overview The front panel includes A liquid crystal display LCD that shows tape library status information and is used to acce...

Page 123: ...page 131 Moving Media Operations Move Media on page 141 Performing Inventory Operations Inventory on page 141 Enabling Password Locks Operations Enable Password Locks on page 141 Support menu on page...

Page 124: ...n editable fields are highlighted this key press scrolls through available choices for that field Down Scrolls downwards through available choices at the current menu level If used on the bottom item...

Page 125: ...ently removed or powered down they will still be listed on this screen until you restore defaults Status message bar The highlighted line at the top of the display shows the time and overall status of...

Page 126: ...Status Definition Load Library is loading a tape Unload Library is unloading a tape Menu bar The menu bar contains four groups of menu functions Info Configuration Operations Support 126 Menu bar...

Page 127: ...et the administrator password from the OCP to protect the administrator functions on the OCP and enable the administrator functions in the RMI The administrator password grants access to all OCP funct...

Page 128: ...tive Procedure 1 Use the Up or Down buttons to set the left most digit of the password The left most digit of the password will be highlighted each nonhighlighted digit will appear as an X 2 Use the R...

Page 129: ...e library first ejects the lower left mailslot and then unlocks the upper right mailslot a few seconds later The library does not eject the upper right mailslot The upper right mailslot remains unlock...

Page 130: ...omatically Pull out the magazine until you can access the tape cartridge see the following illustration Figure 68 Removing the existing tape from the mailslot 4 On the MSL8096 the magazine in the uppe...

Page 131: ...n unlock the magazines on either side NOTE Due to the library design all left or all right magazines will be unlocked The library will halt robotic functions until all magazines are present It is not...

Page 132: ...ows to move to the Destination Type field and press OK 7 Use the Up and Down arrows to change the value of the highlighted field When the highlighted field shows the desired value press OK to select 8...

Page 133: ...n though the status of some might be offline or missing Library displays the status of the library without the drives It shows the library status odometer power on time robotic status slot and barcode...

Page 134: ...ts of magazine number 1 lower left The top section of this screen shows which mailslots are occupied shaded background or empty white background If the mailslot is enabled the storage slot count is re...

Page 135: ...ature requires the administrator password Library Master Drive This option designates which drive acts as the master and hosts the library LUN NOTE The library SCSI ID will be the master drive SCSI ID...

Page 136: ...after the device has cycled through all available cartridges If Loop mode is off and the last cartridge has been unloaded the device stops loading cartridges until you load another manually CAUTION Us...

Page 137: ...front panel This option allows the operator to set the network settings or allow the library to autoconfigure using the DHCP server settings Access to this feature requires the administrator password...

Page 138: ...shown in the following illustration Figure 70 MSL4048 parallel SCSI tape drive default SCSI addresses 1 Tape drives with SCSI address 4 2 Tape drives with SCSI address 5 MSL8048 and MSL8096 The defaul...

Page 139: ...the configuration of the backup application when tape drives are renumbered Setting the library date and time Configuration Set Date and Time This option sets the date and time used by the library to...

Page 140: ...it does not have a special marking The library will unlock the upper right magazine when instructed to open mailslots but will not push out the magazine After the magazine is replaced the library wil...

Page 141: ...des and determines if tapes are present or not NOTE This command is needed only if the inventory in the library is different than the inventory displayed on the front panel which would not happen unde...

Page 142: ...ally displayed at the top of the list After cleaning the library returns the cleaning cartridge to the original slot If you loaded the cartridge from the front panel you should now unload it from that...

Page 143: ...eTools Online help and instructions are included with L TT The firmware download procedure involves these steps Procedure 1 Run the L TT utility 2 If prompted to download new firmware from the website...

Page 144: ...ecting the tape suspect bad or damaged media Downloading a support ticket Support Support Ticket A support ticket provides information that can help you or a service engineer diagnose problems with th...

Page 145: ...or lower two half height drive bays Use the Status screen to check the link connection for your tape drive If the screen shows Logged Out Check that the Fibre speed is set to Automatic on the RMI or A...

Page 146: ...h the tape drive and the library Verify that all SAS cables are securely connected on both ends If the mini SAS connectors that connect to the tape drive and some HBAs will not plug in check the key T...

Page 147: ...mpatible with the SAS host adapter and backup application you plan to use For a list of compatible SAS host bus adapters and application software check with your SAS host adapter manufacturer backup a...

Page 148: ...CSI address for the bottom drive is 4 and the default SCSI address for the top drive is 5 as shown in the following illustration Figure 72 MSL2024 parallel SCSI tape drive default SCSI addresses 1 Tap...

Page 149: ...m length with only a single device on the parallel SCSI bus is 25 m 82 ft For Ultra 320 or multiple devices on an LVD bus the maximum combined internal external length is 12 m 40 ft If you have a comb...

Page 150: ...le parallel SCSI host bus adapters and application software check with your parallel SCSI host adapter manufacturer backup application vendor or the compatibility at http www hpe com storage DAPRcompa...

Page 151: ...m the RMI All power supply LEDs are off MSL4048 MSL8048 and MSL8096 1 Check all power cord connections 2 Make sure that the power button on the front panel has been pressed and the green READY LED on...

Page 152: ...attempted operation For the MSL2024 see Moving tapes in the library Operations Move Tape on page 115 for more information For theMSL4048 MSL8048 and MSL8096 see Moving Media Operations Move Media on p...

Page 153: ...it until the tape drive is idle or ready From the OCP attempt to unload or move the tape to a slot 4 From the OCP attempt a force eject or emergency unload operation For MSL2024 see Forcing the drive...

Page 154: ...see The Operations Magazines page on page 89 If neither one of these processes works see Releasing the magazines manually on page 162 3 Manually remove the cartridge from the magazine by inserting a...

Page 155: ...ible with the drive model See Read and write compatibility on page 50 Make sure that you are using an Ultrium cartridge that has not been degaussed Do not degauss Ultrium cartridges Make sure that the...

Page 156: ...ated See Detection problems after installing a parallel SCSI drive on page 147 Check that the device is fully powered up and is not in an error state Check the parallel SCSI connector and terminator f...

Page 157: ...pe drive A particular cartridge sets off the cleaning light Check the cartridge for contamination by loose debris A cartridge recently imported from a different environment is causing issues Media tha...

Page 158: ...rtridge is a cleaning cartridge it might be expired Table 28 Inventory problems Problem Solution The inventory labels the cartridge Full instead of showing its bar code Verify that the label is a Hewl...

Page 159: ...If the ping fails verify that the device has a valid network address and that there are no firewalls or other obstructions to network traffic between the computer with the web browser and the device...

Page 160: ...ragmented File storage system The file storage system determines the organization of the files on the disks Using RAID controllers to spread files over multiple disks can improve performance because s...

Page 161: ...ecific records or do a record by record backup Do not back up when the database is in heavy use Connection from the archive backup host server to the library For the best performance the connection fr...

Page 162: ...ial threshold torque achieves a snug tight condition Do not over tighten Service and repair Releasing the magazines manually Only use this procedure if you cannot remove the magazines via the OCP or R...

Page 163: ...e to remove the magazines and drive contact customer service for further instructions The wellness test The wellness test exercises all library and tape drive hardware except the external connections...

Page 164: ...Figure 75 MSL2024 top row corner slots with mailslot disabled 9 12 21 24 Figure 76 MSL4048 top row corner slots with mailslot disabled 21 24 45 48 164 Troubleshooting information and procedures...

Page 165: ...hole library without regard to logical libraries Running the wellness test The wellness test requires operator interaction and can only be run from the OCP Prerequisites Administrator password Procedu...

Page 166: ...and waits for the operator to remove the scratch tape In the MSL8096 if only the 12 slot mailslot is configured the library will prompt the operator to open the mailslot and remove the scratch tape c...

Page 167: ...by the time in 24 hour clock format where 1 00 pm is 13 00 Figure 82 Date and time in the OCP error log Finding error code information on the MSL4048 MSL8048 and MSL8096 OCP Error codes are displayed...

Page 168: ...ntries is YY MM DD HH MM SS ss LIB ERR 80 89 62 40 YY MM DD the date displayed as Year Month Day HH MM SS ss the time displayed as Hour Minute Second Hundredthsofa second First code hard or soft error...

Page 169: ...t with L TT Procedure From the RMI Support Support ticketscreen click Download Insert a USB flash drive into the USB port on the rear panel and then from the OCP select Download support ticket to USB...

Page 170: ...also show warning and configuration events Everything shows all events Critical events are designated with a STOP sign icon Expand the event for more information Figure 85 Critical event details The t...

Page 171: ...sub code The Current command provides information for factory use only Main error code descriptions Error code Description Details and solution 80 Cannot initialize bar code reader Power cycle the un...

Page 172: ...t version 85 Setting of slider2 motor parameters failed 86 Setting of elevator3 motor parameters failed 87 Setting of rotation4 motor parameters failed 88 Setting of sled5 motor parameters failed 89 G...

Page 173: ...magazines and ensure that nothing is obstructing the robot With the magazines removed you can see inside the device with a flashlight For increased visibility also remove the tape drives MSL2024 only...

Page 174: ...s error Remove all magazines and ensure that nothing such as a loose tape in the device is obstructing the raising and lowering movement of the robot Run the wellness test 8C Rotation4 obstructed If t...

Page 175: ...ridges did not come out of the magazines to obstruct the robotic Ensure that nothing is stacked on top of the device because any weight on top of the device can bow down the top cover and interfere wi...

Page 176: ...make sure that another tape is not loaded in that slot Run the wellness test 90 Ends of elevator3 movement not in expected range Remove all magazines and look for any obstructions to the robot Run the...

Page 177: ...y seated Run the wellness test 9C Gripper1 range of motion out of specification Remove all magazines and look for any obstructions to the robot Update the firmware to the latest version Run the wellne...

Page 178: ...etween the robotic and library controller Update the library firmware to the latest version to resolve the mismatch Run the wellness test A4 Cannot find sled 2 block within the expected range MSL8048...

Page 179: ...s are stuck in the magazines shine a light in one of the open magazine bays to see if there is a tape in the robot or drive If there is a tape in the robot replace the magazines and power cycle the de...

Page 180: ...both libraries BA Communication error on the serial connection between the master and lower libraries The master library cannot communicate with the lower library If this is a new installation verify...

Page 181: ...details Power cycle both libraries Run the Library Extender cycle test Retry the operation BE Extender or library stack incompatibility The Extender is incompatible with the libraries or the firmware...

Page 182: ...firmware from USB Ensure that the correct file was selected Retry firmware upgrade If not successful attempt a different firmware upgrade method C8 Cannot upgrade firmware from FTP C9 Cannot upgrade...

Page 183: ...eing used to update the drive If the correct drive firmware is being used update the library firmware Power cycle the device and attempt the operation again D8 Library controller data base error Power...

Page 184: ...ugh available space on target token Retry the backup with a token with space for more keys NOTE Each token can hold 100 keys Keys cannot be overwritten or deleted only unique keys will be written to t...

Page 185: ...1 8 G2 MSL Encryption Kit Retry the operation on a new key server token E8 Encryption Kit not available due to incompatible library controller The first MSL2024 libraries do not support the Encryption...

Page 186: ...4 Load time out The drive has run into a time out while loading a tape Check that the tape cartridge is supported and has not exceeded its usage life Inspect it for damage Retry the operation Clean th...

Page 187: ...ot possible Upgrade the tape drive firmware to the current version and try to download the support ticket again Use the OCP or RMI to power cycle the tape drive and then retry the operation Attempt to...

Page 188: ...ositioning 06 Error elevator3 home movement 07 Error during sled5 movement to rotation4 position 08 Error during rotation4 initialization get range failed 09 Error elevator3 init 0A Error during rotat...

Page 189: ...failed 33 Error during elevator3 movement in FLMoveRotation function 34 Error during rotation4 in FLMoveRotation function 35 Error during elevator3 movement in FLMoveRotation function 36 Error during...

Page 190: ...tape out of slot 4E Unexpected tape on elevator possible inventory lost 50 Preposition to drive failed 51 Elevator3 movement to home sensor failed 52 Sled5 movement to home sensor failed 53 Error duri...

Page 191: ...vement to home sensor position failed 95 Sled5 movement to transport position failed 99 Error during rotation movement to rotation minimum position A0 Movement to mailslot failed A1 Sled5 movement to...

Page 192: ...4 movement to far position during 12 mailslot magazine release failed D4 Sled5 movement to home position during 12 mailslot magazine release failed D5 Sled5 movement during 12 mailslot magazine releas...

Page 193: ...d 95 Drive terminated unsuccessfully 96 Tape not ejected at robot unload 97 Slot not free at robot unload 98 Cartridge not seated in load phase 1 Table 33 Sub codes for error B8 Sub code Message 40 Li...

Page 194: ...cycle test Retry the operation If the motor is still blocked remove the Extender from the libraries and then inspect the Extender and master library for a physical blockage Reinstall the Extender 04 M...

Page 195: ...der from the libraries and then inspect the Extender and master library for a physical blockage Reinstall the Extender 12 Motor position not valid The Extender robotic does not know where it is positi...

Page 196: ...4 or MSL4048 tape library The lower library is not the same brand as the master library Verify that the lower library is an MSL2024 or MSL4048 tape library 53 Extender firmware not matching The firmwa...

Page 197: ...r home movement F2 Error during sled movement to home sensor F3 Error during sled movement to extender position F4 Error during rotation movement to extender position F5 Error during elevator movement...

Page 198: ...nication with the drive 07 Warning that the tape is nearing its end of life Warning events Table 39 Warning event codes Event code Description Details and Solution 30 SCSI transport element full The a...

Page 199: ...mailslot is disabled Check the device configuration 44 SCSI flash image does not fit bootcode Check the version of firmware used for the upgrade The firmware is incompatible with this device 45 SCSI...

Page 200: ...with the mailslot configuration 4A Source not ready Retry the operation Check the status of extended libraries 4B Destination not ready Retry the operation Check the status of extended libraries 4C Re...

Page 201: ...correct license key was entered Verify that the Caps Lock key is not depressed The key is case sensitive 56 No decryption key available on token Ensure that the key server token containing the key use...

Page 202: ...e middle two drive bays it must be installed in either the upper two drive bays or lower two drive bays Reinstall the tape drive in a supported drive bay 5F No firmware downgrade possible The device f...

Page 203: ...rror Check the SCSI cable connection and verify that the maximum cable length is not exceeded Verify that the SCSI bus is properly terminated 71 SCSI parity error 72 SCSI invalid message 73 SCSI overl...

Page 204: ...ed tape drive using a valid cleaning tape NOTE The sub error code indicates the affected tape drive For example 00 is drive 1 and 01 is drive 2 83 Media attention Evaluate media status using L TT 84 T...

Page 205: ...second power supply 8A Power supply has failed Redundancy is not available Check the AC power cable connection Verify that the indicated power supply is correctly installed and the thumbscrews are tig...

Page 206: ...code 01 drive sled 2and so on Verify that the fan for the indicated drive sled is operational and not obstructed NOTE The fan only operates when cooling is required DD Power supply cooling fan failure...

Page 207: ...y option EA Power supply redundancy not available in the lower library EC Unable to negotiate for NPIV Library control path failover has been disabled The port of the FC switch connected to the librar...

Page 208: ...0x4A Net parameter Network parameter has changed 0x4B Slots reserved Slots reserved 0x4C Mailslot support Mailslot support 0x4D Admin password Admin password has changed 0x4E Date time set Date and t...

Page 209: ...anged The serial number has been changed 0x68 World wide identifier base has been changed The world wide identifier base has been changed 0x69 EUI64 identifier has been changed EUI64 identifier has be...

Page 210: ...est run System test run 0x0D Wellness test run The wellness test was run 0x0E Bus reset occurred A bus reset occurred 0x0F Device reset Device reset command 0x10 Abort SCSI task aborted 0x11 Drive tap...

Page 211: ...ysis 0x32 Could not reach SNTP server The configured SNTP server could not be reached Synchronization with the time server is not possible 0x33 Control path failover reported A control path failover e...

Page 212: ...integrated context sensitive help It can be downloaded free of charge from http www hpe com support TapeTools Procedure 1 Run L TT on the host server You can install L TT on the host server or run it...

Page 213: ...tive field service tools WARNING The MSL2024 weighs up to 15 6 kg 34 3 lb without media and up to 20 4 kg 44 9 lb with media 24 cartridges The MSL4048 weighs up to 24 6 kg 54 1 lb without media and up...

Page 214: ...can support up to two full height drives or up to four half height drives The MSL8048 and MSL8096 can support up to four tape drives Procedure 1 Locate the next vacant drive bay on the back of the lib...

Page 215: ...olding the tape drive by the handle and supporting it from the bottom slide it into the drive bay until it is flush with the back of the library 4 To secure the tape drive to the chassis use a torque...

Page 216: ...rs on the tape drive end of the cable into the connector on the tape drive Parallel SCSI Connect one of the connectors on the parallel SCSI cable to the tape drive and connect the other end of the cab...

Page 217: ...e from the drive you would like to remove if present 2 Power off the drive from the OCP or RMI MSL2024 see Powering a drive on or off Support Power On Off Drive on page 117 MSL4048 MSL8048 and MSL8096...

Page 218: ...ape drive is properly seated If this procedure is not followed the connector pins can be damaged Figure 91 Installing a tape drive 9 To secure the tape drive to the chassis use a torque driver to tigh...

Page 219: ...g magazines using the RMI on page 220 Releasing the magazine using the manual magazine release on page 220 Removing a magazine using the MSL2024 OCP Prerequisites Administrator password Procedure 1 Fr...

Page 220: ...ventories the replaced magazines Releasing magazines using the RMI Procedure 1 Log in to the RMI as the administrator user 2 Select the Administrator Account Type enter the administrator password and...

Page 221: ...L8048 and MSL8096 Tape Libraries have an optional redundant power supply system which allows the library to continue operating when one power supply fails With the redundant power supply system the li...

Page 222: ...e blue thumbscrews to secure the power supply to the library Figure 95 Securing the power supply to the library 4 Attach an AC power cord to the new power connector and plug the other end into a power...

Page 223: ...n touching static sensitive components Procedure 1 If the library only has one power supply power off the library from the front panel if possible and remove the AC power cord Otherwise only remove th...

Page 224: ...ower supply LEDs 1 Blue AC power is connected 2 Yellow Fan failure The fan is running too slow or is defective 3 Green The power supply is producing good power for the library Replacing the library co...

Page 225: ...able 3 Loosen the two captive thumbscrews on the library controller and remove it from the library Figure 100 Removing the library controller 4 Position the new library controller on the alignment rai...

Page 226: ...ed without charge from http www hpe com support TapeTools If necessary upgrade the library firmware through L TT the RMI or a USB flash drive 9 If using the Encryption Kit re enter the PIN Removing an...

Page 227: ...page 89 MSL2024 OCP Moving tapes in the library Operations Move Tape on page 115 MSL4048 MSL8048 and MSL8096 OCP Moving Media Operations Move Media on page 131 Removing the cables magazines and tape d...

Page 228: ...are moved to the new chassis Procedure 1 Remove the power supply a Loosen the three captive thumbscrews on the power supply b Grasp a thumbscrew stem on each side of the power supply Support the botto...

Page 229: ...azine or tape drive openings can damage the library Prerequisites 2 Phillips screwdriver Procedure 1 Obtain adequate assistance to lift and stabilize the library during removal and replacement 2 From...

Page 230: ...ism from moving during shipment Remove the shipping lock before powering on the library The shipping lock is held in place with a piece of tape and is located in the top center of the new chassis Afte...

Page 231: ...n cover Procedure 1 Set the replacement base chassis on a sturdy surface in front of the cover 2 Slide the chassis into the cover until the front panel of the chassis is aligned with the cover 3 Tight...

Page 232: ...attach any SAS FC and Ethernet cables removed earlier 6 Reinsert the USB device if you removed it earlier 7 Reattach the power cords Verifying the chassis replacement Procedure 1 Power on the library...

Page 233: ...rary www hpe com info EIL Single Point of Connectivity Knowledge SPOCK Storage compatibility matrix www hpe com storage spock Storage white papers and analyst reports www hpe com storage whitepapers F...

Page 234: ...ponents Accessing updates Some software products provide a mechanism for accessing software updates through the product interface Review your product documentation to identify the recommended software...

Page 235: ...n your product s service level Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes additional remote support details use search to...

Page 236: ...liament and the Council A chemical information report for this product can be found at www hpe com info reach For Hewlett Packard Enterprise product environmental and safety information and compliance...

Page 237: ...SAS NA Physical specifications Table 44 MSL2024 physical specifications all models Characteristics Product alone Packaged Height 87 5 mm 3 44 inches 250 mm 9 84 inches Width 445 mm 17 5 inches 580 mm...

Page 238: ...LTO 5 and LTO 6 Temperature Operating 10 to 35 C up to 3000 m 10 to 30 C above 3000 m and up to 4000 m 10 to 35 C Storage 30 to 60 C Temperature shock immunity maximum rate of change 10 C per hour Mis...

Page 239: ...or accessible Over voltage category OVC OVC II Mains supply tolerance or absolute mains supply values 10 6 Tested for IT power systems No IT testing phase phase voltage V N A Class of equipment Class...

Page 240: ...ack Products available at http www hpe com support Safety Compliance EnterpriseProducts Manufacturer Hewlett Packard Enterprise Company Palo Alto California Manufacturer s representative ZAO Hewlett P...

Page 241: ...e reader settings Barcode reader label length 8 Yes Yes Barcode reader alignment Left Yes Yes Ignore barcode Media ID Disabled Yes Yes Error and event settings Event log levels and filter Continuous t...

Page 242: ...setting TBD Yes Logical library configuration Disabled no logical libraries Yes Yes Encryption and security settings Disabled Not applicable Yes License Keys None No Yes IMPORTANT When the defaults a...

Page 243: ...next section Grounding methods There are several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by...

Page 244: ...ProLiantServers Warranties HPE Enterprise Servers www hpe com support EnterpriseServers Warranties HPE Storage Products www hpe com support Storage Warranties HPE Networking Products www hpe com suppo...

Page 245: ...ng from within each new decade with 2000 as the starting point for example 238 2 for 2002 and 38 for the week of September 9 In addition 2010 is indicated by 0 2011 by 1 2012 by 2 2013 by 3 and so for...

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