Error code
Description
Details and solution
A1
Open Mailslot failed
• Retry the operation.
• Ensure that nothing is obstructing the
opening of the mailslot.
• Remove the magazine and check for
issues such as a tape label preventing
the mailslot from opening.
A2
Error during elevator locking.
• Remove magazines and look for any
obstructions to the robot.
• Run the wellness test.
A3
Sled motor #2 blocked. (MSL8048 and
MSL8096 only)
• Remove magazines and look for any
obstructions to the robot.
• If this error occurs after a robot or library
controller replacement it might be due to
a firmware revision mismatch between
the robotic and library controller. Update
the library firmware to the latest version
to resolve the mismatch.
• Run the wellness test.
A4
Cannot find sled #2 block within the
expected range. (MSL8048 and MSL8096
only)
A5
Sled home sensor #2 not found (MSL8048
and MSL8096 only)
A6
Elevator sensor not found (MSL8048 and
MSL8096 only)
B0
Command from the library controller to
robotics controller did not complete in time
allotted
Reset the device and retry the operation.
B1
Robot controller reported format error on
command from library controller
Reset the device and retry the operation.
B2
Communication to robot from library
controller failed
• Update the firmware to the latest
version.
• Power cycle the device and retry the
operation.
Table Continued
178
Troubleshooting information and procedures
