Hewlett Packard Enterprise StoreEver 8096, User'S And Service Manual

Page: 179 / 245

Error code Description Details and solution
B3 Robot stopped due to a released magazine
• Check that all magazines are completely
inserted and retry the operation.
• If this error was caused by a manual
magazine removal, replace the
magazine and try the operation again.
• In earlier firmware versions, the device
could appear unresponsive if a
magazine was left out of the device too
long. Power cycle the device to restore
operation. Update to the latest firmware
version to prevent this issue in the
future.
B4 “Tape in gripper
1
” sensor did not report the
expected value
• Update the firmware to the latest
version.
• Remove the magazines and inspect
them for a stuck tape. If no tapes are
stuck in the magazines, shine a light in
one of the open magazine bays to see if
there is a tape in the robot or drive. If
there is a tape in the robot, replace the
magazines and power-cycle the device.
If there is a tape in a drive, replace the
magazines and run the Force Tape Eject
operation. (For MSL2024, see
Forcing
the drive to eject a tape (Support >
Force Drive To Eject Tape)
on page
122). For MSL4048, MSL8048 and
MSL8096, see
Forcing the drive to
eject a tape (Support > Force Drive To
Eject Tape)
on page 122.)
• Run the wellness test
B5 Robotic controller not responding to
command from library controller
• Update the firmware to the latest
version.
• MSL8048 and MSL8096: If this error
occurs with sub-code 02, verify that the
robotics cable is installed correctly.
• Power cycle the device and retry the
operation.
Table Continued
Troubleshooting information and procedures 179