Figure 84: Support ticket in viewer
Expand
HP Event Logs
to see events divided into three categories:
• Events in the last 24 hours
• Events in the last 31 days
• Events older than 31 days
Set the
Current Detail Level
to see additional types of events:
•
Normal
will only show critical events or hard errors.
•
More details
will also show warning and configuration events.
•
Everything
shows all events.
Critical events are designated with a STOP sign icon. Expand the event for more information.
Figure 85: Critical event details
• The time stamp is in the format hours : minutes : seconds. The hours are in 24–hour clock format. For
example, in this case
14
is 2 p.m.
• The date is in the format year/month/day.
• The event ID is the number on the header line,
0x006E
in this example. It uniquely maps to an error code.
170
Troubleshooting information and procedures
