HPE Insight Remote Support
Hewlett Packard Enterprise strongly recommends that you register your device for remote support to enable enhanced
delivery of your Hewlett Packard Enterprise warranty, HPE support services, or Hewlett Packard Enterprise contractual
support agreement. Insight Remote Support supplements your monitoring continuously to ensure maximum system
availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to
Hewlett Packard Enterprise, which will initiate a fast and accurate resolution, based on your product’s service level.
Notifications can be sent to your authorized Hewlett Packard Enterprise Channel Partner for onsite service, if configured
and available in your country.
For more information, see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers and BladeSystem
c-Class Enclosures on the
Hewlett Packard Enterprise website. Insight Remote Support is available as part of Hewlett
Packard Enterprise Warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement.
USB support
Hewlett Packard Enterprise Gen10 servers support all USB operating speeds depending on the device that is connected
to the server.
External USB functionality
Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for server
administration, configuration, and diagnostic procedures.
For additional security, external USB functionality can be disabled through USB options in UEFI System Utilities.
HPE Smart Storage Administrator
HPE SSA is the main tool for configuring arrays on HPE Smart Array SR controllers. It exists in three interface formats: the
HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. All formats provide support for configuration tasks. Some of the
advanced tasks are available in only one format.
The diagnostic features in HPE SSA are also available in the standalone software HPE Smart Storage Administrator
Diagnostics Utility CLI.
During the initial provisioning of the server or compute module, an array is required to be configured before the operating
system can be installed. You can configure the array using SSA.
HPE SSA is accessible both offline (either through HPE Intelligent Provisioning or as a standalone bootable ISO image)
and online:
• Accessing HPE SSA in the offline environment
IMPORTANT: If you are updating an existing server in an offline environment, obtain the latest version of HPE
SSA through Service Pack for ProLiant before performing configuration procedures.
Using one of multiple methods, you can run HPE SSA before launching the host operating system. In offline mode,
users can configure or maintain detected and supported devices, such as optional Smart Array controllers and
integrated Smart Array controllers. Some HPE SSA features are only available in the offline environment, such as
setting the boot controller and boot volume.
• Accessing HPE SSA in the online environment
This method requires an administrator to download the HPE SSA executables and install them. You can run HPE SSA
online after launching the host operating system.
For more information, see HPE Smart Array SR Gen10 Configuration Guide at the
Hewlett Packard Enterprise website.
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Diagnostic tools
Summary of Contents for HPE ProLiant XL170r Gen10
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