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Chapter 7: Troubleshooting

165

Problems with application software

If you have problems with application software, do the following:

•

Verify that the software is properly configured for the system. See
the software installation and operation documentation for
instructions on setting up and using the software.

•

Try a different copy of the software to see if the problem is with the
copy you are using.

•

Make sure all cables are installed correctly.

•

Verify that the system board jumpers are set correctly. See “Setting
the jumpers” on page 174.

•

If other software runs correctly on the system, contact your vendor
about the failing software.

If the problem persists, contact the software vendor’s customer service
representative for assistance.

Bootable CD-ROM is not detected

Check the following:

•

Is the BIOS set to allow the CD-ROM to be the first bootable
device?

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Summary of Contents for ALR 9250R

Page 1: ...Gateway ALR 9250R User s Guide Part 8504180 A MAN SYS US 9250R USR GDE R0 4 99 9250R book Page i Friday April 9 1999 9 44 AM...

Page 2: ...nside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other...

Page 3: ...ipherals 12 Using an autoswitcher 14 Powering up the system 15 Looking things over 15 Verifying your configuration 16 Troubleshooting guidelines 16 Completing the installation 16 Chapter 2 System Feat...

Page 4: ...ther processor 48 Installing a VRM 52 Memory 54 DIMM installation sequence 55 System memory addressing 55 Memory configuration 56 Removing the memory module 56 Removing DIMMs 58 Installing DIMMs 59 In...

Page 5: ...ns 109 Resource configuration add in 109 Multiboot options add in 113 Security add in 113 System event log viewer add in 115 Sensor data record manager add In 116 Field replaceable unit manager add In...

Page 6: ...al system startup 155 Running new application software 156 New problems 157 More problem solving procedures 158 Problems and solutions 160 Error messages and codes 166 POST codes and port 80h codes 16...

Page 7: ...Contents v Index 193 9250R book Page v Friday April 9 1999 9 44 AM...

Page 8: ...vi Gateway ALR 9250R User s Guide 9250R book Page vi Friday April 9 1999 9 44 AM...

Page 9: ...Preface Conventions used in this guide viii Safety instructions ix Additional information sources xi 9250R book Page vii Friday April 9 1999 9 44 AM...

Page 10: ...entered options to select and messages that appear on your monitor are printed in bold User s Guide Names of publications and files are printed in italic A note informs you of special circum stances A...

Page 11: ...slots Use the voltage setting for your area The voltage selector switch is set at the factory to the correct voltage This system is equipped with 3 wire grounding plugs plugs with a grounding pin Thes...

Page 12: ...pose of used batteries according to the manufacturer s instructions Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has be...

Page 13: ...o access information about your system or other Gateway products Some types of information you can access are Hardware driver including BIOS and software application updates An expanded glossary Techn...

Page 14: ...xii Gateway ALR 9250R User s Guide 9250R book Page xii Friday April 9 1999 9 44 AM...

Page 15: ...ng the CPU drawer 7 Inspecting the contents 7 Installing the CPU drawer in the rack 8 Connecting peripherals 12 Using an autoswitcher 14 Powering up the system 15 Looking things over 15 Verifying your...

Page 16: ...tions 1 WEAR A GROUNDING WRIST STRAP available at most electronic stores 2 Turn off the system power 3 Touch the back of the power supply fan located on the back of the case 4 UNPLUG ALL CORDS FROM WA...

Page 17: ...urn each of the three slotted retainers 90 degrees counterclockwise See the illustration Opening the Top Cover below Opening the Top Cover 3 Lift the lid covering the front portion of the system to ac...

Page 18: ...cover to access these components 1 Remove the three screws from each side of the top cover and the four screws from the back of the top cover See the illustration Removing the Top Cover below Removin...

Page 19: ...cover After you have completed the procedures involving the back portion of the drawer replace the top cover 1 Position the top cover on the chassis aligning the three holes on each side and four hol...

Page 20: ...the screws removed when the top cover was removed three on each side and four in back 3 Turn the three slotted retainers 90 degrees clockwise to secure the front portion of the top cover in place 925...

Page 21: ...e system may cause interference Your new system drawer is configured for AC operation Protect it against AC line spikes by using a 3 prong 110 V or 220 V depending on the voltage supplied in your loca...

Page 22: ...kip this procedure 1 After unpacking the system drawer note that the side rails come preassembled with the mounting rails Prior to mounting the side rails to the system chassis they must be removed fr...

Page 23: ...late The marks will locate the mounting holes of the rail brackets and front panel 5 Attach the front bracket to the front cabinet vertical mounting strip using two screws 6 Attach the rear bracket to...

Page 24: ...g Rails Mounting the CPU drawer in the cabinet When the rails and the brackets are installed you are ready to install the drawer in the cabinet Check the system specifications for the weight of the dr...

Page 25: ...er with the cabinet mounting rails 3 Insert the side rails on the CPU drawer into the cabinet mounting rails and push the drawer evenly into the cabinet until the latches on the drawer rails lock See...

Page 26: ...eluctantly at first However it should move smoothly without binding or restriction thereafter Cabinet Rail Retaining Latches Connecting peripherals Refer to Connecting Peripherals on page 13 and the f...

Page 27: ...an autoswitcher unit Refer to your rack system user s guide or Connecting to an AutoSwitcher on page 14 for the proper connections 5 Connect the monitor power cable to an appropriate power source 6 Ve...

Page 28: ...System User s Guide See the illustration Connecting to an AutoSwitcher below for example connections Connecting to an AutoSwitcher Note Because the keyboard mouse and monitor are plugged into the Aut...

Page 29: ...code If the system encounters an error it is usually a nonfatal error meaning the system continues to function until the error is corrected usually through the BIOS Setup In the rare case of a fatal...

Page 30: ...make certain you are properly grounded before opening the system s chassis Completing the installation Once the cables are connected you can use the system However there are some further procedures th...

Page 31: ...Cable Retractor Dressing the cables Placing the cables in the cable retractor and ensuring that none are pinched or streched is the final step in the installation process 1 Route the cable s from the...

Page 32: ...the drawer is pulled out 4 Check the cables for tight spots while the drawer is being pulled forward and pushed back into place Check for stress points especially at the bends in the cable retractor...

Page 33: ...ed below are in addition to any site security required 1 Close the rear door of the system cabinet and lock it if desired 2 Push the system drawer back until its front panel presses against the vertic...

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Page 35: ...6 Power connectors 26 I O ports 27 Expansion slot cover plates 27 System board 28 Drive controllers and connectors 29 System jumpers 31 Miscellaneous connectors 32 Expansion slot connectors 33 Memory...

Page 36: ...g in module with 16 DIMM sockets Integrated 32 bit DRAM PCI Graphics with 2 MB DRAM Seven PCI expansion slots one shared One ISA expansion slot shared Two embedded small computer systems interface SCS...

Page 37: ...inoperative it may be changed out without shutting down the system The system will continue receiving power from the remaining power supply while the exchange is taking place A voltage selection switc...

Page 38: ...pped with one slimline 1 44 MB 3 5 inch diskette drive This drive is bracketed with the slimline CD ROM drive as shown in the illustration Front Panel on page 23 CD ROM drive The standard system is eq...

Page 39: ...ector Attachment SCA drives The RAID cage occupies the 5 25 inch drive bays when installed LED indicators The front panel supports three LED indicators to provide information on system status These LE...

Page 40: ...bsystem which distributes power to the system and its peripherals Using the power cables supplied with the system connect each of the power supplies into a separate wall outlet or plug strip A Power c...

Page 41: ...Port 1 COM1 Other serial devices such as serial printers or modems can also be connected these ports Parallel Port Parallel devices such as parallel printers and scanners can be connected to this port...

Page 42: ...onnector L Video and parallel port connectors D System speaker connector M Serial port connectors E Lithium battery N Keyboard and mouse connectors F Wake on LAN technology connector O USB external co...

Page 43: ...ion or resistor loads are required to connect devices to the SCSI controller other than termination in the device at the end of the cable The SCSI bus is terminated on the system board with active ter...

Page 44: ...or IDE devices that do not support the Ultra DMA specification The IDE controller supports PIO and IDE DMA bus master operations Mode 4 timings Transfer rates up to 33 MB sec Buffering for PCI IDE bur...

Page 45: ...3 of the connector See CMOS Clear jumper on page 176 for more information on setting the CMOS clear jumper Password clear jumper Setting this jumper allows you to clear the passwords The default jump...

Page 46: ...r allows you to connect a magic packet enabled LAN adapter to the system board to support wake on LAN functionality Wake on LAN functionality allows a system in power conservation mode to be awakened...

Page 47: ...her a PCI card or an ISA card ISA slot The system board has one industry standard architecture ISA slot that is full length if you do not use the wide SCSI B connector and half length if you use the w...

Page 48: ...proprietary card that supports all of the main memory for the system The memory module is described in Operating systems on page 41 System management connectors Server Management features are impleme...

Page 49: ...line connection During monitoring the BMC performs the following functions System board temperature and voltage monitoring Processor presence monitoring and fault resilient boot FRB control System bo...

Page 50: ...ponent to the F16 bus which communicates between the memory and I O controller MIOC and the PCI expansion bridge PXB External IPMB connector This connector allows you to connect an external device to...

Page 51: ...he operating system or the utilities Parallel port connector The 25 15 pin connector stacks the parallel port beside the VGA video port BIOS programming of the super I O chip registers enables the par...

Page 52: ...board joystick monitor tape and diskette drives Up to 127 devices can be daisy chained from the port The USB port also provides hot swap capability and dynamic resource allocation for all peripherals...

Page 53: ...he processor external interface is multiprocessor MP ready and operates at 100 MHz The processor contains a local advanced programmable interrupt controller APIC for interrupt handling in MP and unipr...

Page 54: ...r for specialized functions Main power connector primary The primary power connectors provide the majority of the power to the system board These connectors are designed to accommodate the power suppl...

Page 55: ...systems are constantly changing Contact Gateway Technical Support for the latest information about operating systems and supported versions If your operating system does not support multiprocessing t...

Page 56: ...42 Gateway ALR 9250R User s Guide 9250R book Page 42 Friday April 9 1999 9 44 AM...

Page 57: ...installation sequence 55 System memory addressing 55 Memory configuration 56 Removing the memory module 56 Removing DIMMs 58 Installing DIMMs 59 Installing the memory module 60 Expansion cards 62 Powe...

Page 58: ...d and cache size as the first processor When replacing a processor order a processor upgrade kit The kit includes the upgrade processor a heat sink and latches It is critical that a heat sink be insta...

Page 59: ...system chassis and place processors on a grounded static free surface or conductive foam pad 4 With your thumb on the face of the retention module bracket wrap your index finger around the tab protrud...

Page 60: ...you remove the bracket straight up As you do the cartridge disengages from the connector on the system board 8 Slide the SEC cartridge straight away from the system board out of the retention module...

Page 61: ...etention module The triangular ends of the tabs fit into the entrance to the guide rails See the illustration Installing a New Processor below Installing a New Processor 13 When the cartridge meets re...

Page 62: ...al processor When adding a processor order a processor upgrade kit The kit includes the processor a heat sink and latches It is critical that a heat sink be installed on each processor The Pentium fam...

Page 63: ...oard With your thumb on the face of the retention module bracket wrap your index finger around the tab protruding from the right edge of the bracket 5 Use your index finger to slightly pull the tab ou...

Page 64: ...he connector on the system board See the illustration Removing the Termination Module below Removing the Termination Module 8 Slide the termination module straight away from the system board out of th...

Page 65: ...he SEC cartridge completely open pulled outward away from the center of the cartridge slide the cartridge into the guide rails of the retention module The triangular ends of the tabs fit into the entr...

Page 66: ...dule and release the tab The bracket latches securely 14 Close the case as described in Closing the system on page 5 15 Reconnect the power cord and turn on the system Installing a VRM Each processor...

Page 67: ...3 4 Gently insert the new VRM into the socket and push in until it latches into place See the illustration Installing a VRM below Installing a VRM 9250R_03 Quick release tabs 9250R book Page 53 Friday...

Page 68: ...the system board through a dedicated connector Memory amounts from 128 MB to 4 GB of RAM are supported with a 64 72 bit four way interleaved pathway to main memory Memory Banks The 16 slots are divid...

Page 69: ...in the ranges defined as memory holes using configuration registers The system supports both base conventional and extended memory Base memory is located at addresses 00000h to 9FFFFh the first 1 MB E...

Page 70: ...e safety and ESD precautions in Static electricity precautions on page 2 2 Remove the access cover see Opening the system on page 2 Memory Configuration Bank A slots J1 4 Bank B slots J5 8 Bank C slot...

Page 71: ...stem board by pulling it gently from the drawer See the illustration Removing the Memory Module below Removing the Memory Module 4 Place the module component side up on a nonconductive static free sur...

Page 72: ...connectors Carefully lift it away from the socket and store it in an antistatic package 5 Repeat Steps 3 and 4 to remove other DIMMs as necessary 6 If you are replacing DIMMs proceed to Installing DI...

Page 73: ...two notches in the bottom edge of the DIMM align with the keyed socket on the memory module 3 Insert the bottom edge of the DIMM into the socket then press down firmly on the DIMM until it seats corre...

Page 74: ...nitor and then the system 10 Run the SSU see Resource configuration add in on page 109 to configure the system and to properly attribute ECC memory Installing the memory module Once you have installed...

Page 75: ...he memory module toward the system board until it fully engages its connector 4 Replace the top cover and screws Caution The memory module is held in place by the 242 pin connector on the system board...

Page 76: ...of any electrical equipment the equipment must be plugged into a grounded outlet Always hold a card or board by its edges Do not rest the board on any static generating surface such as carpeting 1 Op...

Page 77: ...and push in until the card is firmly seated If you are installing a full size card make certain it aligns with the card guide at the front of the system chassis 5 Secure the card with the screw you re...

Page 78: ...anel see the illustration Front Panel on page 23 for the location of the LED and switch If the failure requires you to replace the failed module turn off the failed module and follow the instructions...

Page 79: ...le into the space where the failed module was and push it firmly into the chassis Make sure the module is firmly seated in the connectors at the back of the power supply 6 Secure the replacement modul...

Page 80: ...ive and one front accessible slim line CD ROM drive are bracketed together and installed above the 5 25 inch drive bays Optional RAID cage which supports up to three 3 5 inch Single Connector Attachme...

Page 81: ...vailable you may need to remove a cover plate 1 Turn the system power off 2 Open the system as described in System access on page 2 3 If no 5 25 inch device is currently installed remove the metal RF...

Page 82: ...Connect the device to the power supply using an available power connector 11 Reinstall the top cover and power up the system 12 Enter the BIOS Setup program by pressing F2 before the system boots 13...

Page 83: ...en the system as described in System access on page 2 3 Remove the mounting bracket from the drawer 4 Install the mounting bracket onto the drive with the screws supplied See the illustration Installi...

Page 84: ...hen reboot the system RAID cage optional The RAID cage is a reliable fault tolerant network storage solution that supports RAID levels 0 1 and 5 and accommodates up to three 1 6 inch high 3 5 inch SCA...

Page 85: ...ber address The active backplane of the RAID cage allows you to assign SCSI ID numbers for each of the drives installed based on the jumper settings of JP4 and JP10 Drives must be installed in the low...

Page 86: ...on the jumper Disable active termination by installing a jumper block on JP1 Termination power must also be set Jumper JP11 sets the source of termination power A jumper block on pins 1 and 2 draws te...

Page 87: ...emove all drives and cover plates from the 5 25 inch drive bays 3 Configure the RAID cage backplane as described in SCSI ID address settings on page 71 and following 4 Align the drive cage rails with...

Page 88: ...r your operating system Follow the instructions in the documentation that came with your SCSI controller for more information on setting up the SCSI controller 5 Install the hard disk drives as explai...

Page 89: ...mly to seat the drive in the connector on the backplane 5 Lock the drive in place with the key provided When the drive is locked in place a red flag is visible on the handle After installation initial...

Page 90: ...e the failed drive off line first This may be accomplished automatically if your system is set up for enhanced RAID level 5 operation Otherwise you must run the software 5 Unlock the failed drive usin...

Page 91: ...Setup key commands 81 Special display items 81 Main menu 82 Advanced menu 84 Security menu 89 Server menu 90 Boot menu 92 Exit menu 94 Upgrading the BIOS 95 Preparing for the upgrade 95 Upgrading the...

Page 92: ...Emergency Management Port EMP Console described in Other Utilities on page 121 Use the EMP to access and monitor the server remotely FRUSDR Load Utility described in Other Utilities on page 121 Use to...

Page 93: ...than one utility The primary utilities are BIOS Setup and the SSU Run BIOS Setup to modify standard system board features such as Select the diskette drive Select the parallel port Select a serial po...

Page 94: ...Setup When you turn on the system after POST completes the memory test When you reboot the system When you have moved the CMOS jumper on the system board to the Clear CMOS position enabled for detaile...

Page 95: ...atory Setup Key Commands Function Key Command Get general help F1 or ATL H Move between menus Go to the previous item colon Go to the next Item zero Change the value of an item or Select an item or di...

Page 96: ...720 KB 1 44 MB 2 88 MB Selects the secondary diskette type Hard Disk Pre delay Disabled 3 6 9 12 15 21 or 30 seconds Adds a delay before the first BIOS access of a hard disk drive Some hard disk drive...

Page 97: ...able only for Type User This field is strictly informational for Type Auto Maximum Capacity N A Computed size of drive from cylinders heads and sectors entered This field is available only for Type Us...

Page 98: ...isables key click Keyboard auto repeat rate 30 26 7 21 8 18 5 13 3 10 6 or 2 per second Selects the key repeat rate Keyboard auto repeat delay 1 4 sec 1 2 sec 3 4 sec 1 sec Selects the delay before th...

Page 99: ...hod consult the operating system documentation Pause Before Boot Enabled Disabled Enables a five second pause before booting the operating system Advanced Chipset Con trol N A Enters submenu PCI Devic...

Page 100: ...SI controllers Enable Master Disabled Enabled Enables all devices other than the onboard SCSI controllers as PCI bus masters Latency Timer Default 0020h 0040h 0060h 0080h 00A0h 00C0h 00E0h Defines the...

Page 101: ...tional EPP Selects the mode for the parallel port Base I O Address 378 278 Selects the base I O address for the paral lel port Interrupt IRQ 5 IRQ 7 Selects the interrupt for the parallel port DMA cha...

Page 102: ...n L2 Cache Enabled Disabled When enabled the secondary cache is sized and enabled For Core Clock Frequency to System Bus ratios equal to two BIOS automatically dis ables the L2 cache ISA Expansion Ali...

Page 103: ...are prompted for a password press the ESC key to cancel Once set you can disable the pass word by setting it to a null string or by clearing the password jumper on the system board see Security add i...

Page 104: ...Secure Mode Boot Disabled Enabled Causes the system to boot in secure mode You must enter a password to unlock the sys tem You cannot enable this field unless at least one password is enabled Video Bl...

Page 105: ...ears the system event log Assert NMI on AERR Disabled Enabled Enabled generates a nonmaskable interrupt NMI on an address parity error AERR Assert NMI on BERR Disabled Enabled Enabled generates an NMI...

Page 106: ...ntrol XON XOFF is software flow control CTS RTS CD is hardware plus carrier detect flow control Boot Menu Fields Field Options Description Floppy Check Disabled Enabled If Enabled system verifies the...

Page 107: ...the boot sequence For options on this menu use the up or down arrow keys to select a device Press the or keys to move the device higher or lower in the boot priority list The table below shows the man...

Page 108: ...elow lists the options available and their functions Exit Menu Fields Command Description Exit Saving Changes Exits after writing all modified Setup item values to NVRAM Exit Discarding Changes Exits...

Page 109: ...are correct 1 Boot the computer and press F2 when you see the message Press F2 Key if you want to run Setup 2 Write down the current settings from the BIOS Setup program Obtaining the upgrade utility...

Page 110: ...e type format a s or for a formatted diskette type sys a 4 Press ENTER Creating the BIOS upgrade diskette The BIOS upgrade file is a compressed self extracting archive that contains the files you need...

Page 111: ...IOS The BIOS upgrade takes the server out of commission for a short time Make sure that there are no running processes or other critical activities ongoing at the time you begin the BIOS upgrade 1 Boo...

Page 112: ...n off the computer and reboot Recovering the BIOS It is unlikely that anything will interrupt the BIOS upgrade however if an interruption occurs the BIOS may be damaged In that case you must recover t...

Page 113: ...een appears 2 Select Update Flash Memory From a File 3 Select Update Language Set Press ENTER 4 Select drive A and use the arrow keys to select the correct lng file Press ENTER 5 When the utility asks...

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Page 115: ...5 Customizing the SSU 107 Launching a task 108 SSU add ins 109 Resource configuration add in 109 Multiboot options add in 113 Security add in 113 System event log viewer add in 115 Sensor data record...

Page 116: ...ad Utility described in Other Utilities on page 121 Use to update the Field Replacement Unit FRU Sensor Data Record SDR and Desktop Management Interface DMI flash components BIOS Update Utility descri...

Page 117: ...ating system is not operational Provides a system level view of the server I O devices The SSU is PCI aware and complies with the ISA Plug and Play specification it works with any compliant configurat...

Page 118: ...ation settings Save the server configuration View or clear the system event log SEL View FRU information View the SDR table If you install or remove an ISA expansion card you must run the SSU to recon...

Page 119: ...e screen colors cannot be saved The SSU supports the ROM DOS V6 22 operating system It can run on other ROM DOS compatible operating systems but they are not supported The SSU will not operate from a...

Page 120: ...f options 8 Follow the instructions in the menu to start the SSU 9 When the SSU title appears on the screen press ENTER to continue 10 The mouse driver loads if it is available press ENTER to continue...

Page 121: ...ing to take effect you must exit the SSU and restart it In the current implementation there is no distinction between these three different modes Language lets you change the strings in the SSU to the...

Page 122: ...e complete control by commanding the center of operation until you close the task window In the SSU Main window double click on the task name under Available Tasks to display the main window for that...

Page 123: ...s representations of devices that cannot be discovered by the system ISA boards Modifies the contents of the system by adding and removing devices Modifies the resources used by devices Using the RCA...

Page 124: ...le storage where it is available to the system after every reboot 6 Close the window by clicking on the system menu the dash in the upper left corner to discard all changes that have not been saved De...

Page 125: ...ng boards through the RCA provides a way for the RCA to run its conflict detection algorithms on the resources requested by the boards This alerts you to any possible problems with that particular boa...

Page 126: ...s the tab key to get to the choice list and press ENTER 4 Use the arrow keys to select a proper choice and press ENTER again 5 If the choice allows multiple possible values for a particular resource u...

Page 127: ...ity options 1 Click User Password 2 Enter the password in the first field 3 Confirm the password by entering it again in the second field 1 Click User Password 2 Enter the old password in the first fi...

Page 128: ...y options Hot Key sets a key sequence that puts the server into secure mode when the key is pressed Lock Out Timer sets an interval that puts the server into secure mode when no activity occurs during...

Page 129: ...ds to a file in either text or binary form Clear SEL entries from the non volatile storage area The SEL viewer main window provides access to features of the add in Each option included on the main me...

Page 130: ...Accelerator keys are indicated by an underlined letter in the text listing the option SEL Viewer Add in Main Window Menus Menu Options File Open SEL Views data from previously saved SEL file Save SEL...

Page 131: ...add in through menus Each option included on the main menu supports an accelerator key Accelerator keys are indicated by an underlined letter in the text listing the option SDR Manager Main Window Men...

Page 132: ...t Quits the FRU Manager View FRU Info Displays FRU information of the selected device All FRU Areas Displays FRU areas of all devices By Device Type Displays FRU areas sorted by device type Settings D...

Page 133: ...19 Exiting the SSU Exiting the SSU causes all windows to close 1 Exit the SSU by opening the file menu in the SSU Main window 2 Click Exit or Highlight Exit and press ENTER To Exit the SSU 9250R book...

Page 134: ...120 Gateway ALR 9250R User s Guide 9250R book Page 120 Friday April 9 1999 9 44 AM...

Page 135: ...the EMP 130 Main EMP console window 132 Server control operations 134 Phonebook 137 Management plug ins 138 FRU and SDR load utility 142 When to run the FRUSDR load utility 142 What you need to do 142...

Page 136: ...P to access and monitor the server remotely FRUSDR Load Utility described in FRU and SDR load utility on page 142 Use to update the Field Replacement Unit FRU Sensor Data Record SDR and Desktop Manage...

Page 137: ...ing doing so allows most system configurations to boot Then run the SSU to configure the system Server Setup Utility SSU described in Chapter 5 The Server Setup Utility on page 101 Use for extended sy...

Page 138: ...F2 and there is no device with an OS loaded the above message remains for a few seconds while the boot process continues and the system beeps once Then this message appears Operating System not found...

Page 139: ...cating a critical system error that requires immediate attention If POST can display a message on the video display screen the speaker beeps twice as the message appears Note the screen display and wr...

Page 140: ...ns are available with the console manager Connecting to remote servers Powering the server on or off Resetting the server Switching the server console between EMP active and BIOS re direct modes The c...

Page 141: ...in redirect state When connecting to a server the EMP console checks to determine the current COM2 port state Command state the default COM2 state In this state the EMP console communicates with the s...

Page 142: ...remotely EMP Console in Redirect State The illustration EMP Console in Redirect State on page 128 shows the EMP console window in redirect state with the terminal window The text that appears on the...

Page 143: ...powered off During POST After operating system boots Disabled Redirect window appears but is blank Redirect window Redirect window Pre boot EMP commands available Redirect window Redirect window Alway...

Page 144: ...a modem is connected and available The EMP Console does not configure the modem it should be preconfigured through Windows For modem support the server must use a Hayes compatible 14400 bps modem The...

Page 145: ...red for Console Redirect on page 129 and EMP Console Access Modes Server not Configured for Console Redirect on page 129 list what is available with a given setting EMP Restricted Mode Access Set rest...

Page 146: ...at the bottom displays connection information such as server name line status and mode Toolbar The tool bar buttons in the table below combine server control and management plug in options available f...

Page 147: ...blank EMP console main menu The EMP console main menu includes the following options File Exit Exits the EMP console Connect Disconnect Disconnects the server connection Re Connect Raises the connect...

Page 148: ...power up and reset options Connect to remote server Select Re Connect from the Connect menu and fill in the Connect dialog shown below to connect to a selected server If the client machine is already...

Page 149: ...e line selection is set to direct connect serial line Baud Rate specifies the baud rate must be 19200 for EMP to connect properly COM Port No sets the COM port number to which the null modem serial ca...

Page 150: ...Reset the server remotely Selecting Reset from the Action Menu generates the Reset dialog so that you can remotely reset the server with POST reset options Reset Dialog Options available in the dialog...

Page 151: ...option clears the Server and Phone No fields You must click Save to add the entry to the phonebook Modify edits an existing entry Before selecting this option you must first select an existing entry f...

Page 152: ...wer Exit the EMP console SEL viewer menu options The following menu options are available on the SEL viewer menu bar File Open allows you to view SEL data from a previously saved file if it was stored...

Page 153: ...the following suboptions Display HEX Verbose toggles between HEX mode and interpreted mode of displaying SEL records Output Text Binary specifies whether SEL data is saved to the file in binary forma...

Page 154: ...nge operating parameters for the SDR viewer This menu displays the following suboption Display HEX Verbose toggles between HEX mode and interpreted mode of display Window gives options for displaying...

Page 155: ...information FRU Info displays the FRU summary information Settings lets you change operating parameters for the FRU viewer This menu displays the following suboption Display HEX Verbose toggles betwee...

Page 156: ...ity You should run the FRUSDR load utility each time you upgrade or replace the hardware in your server excluding expansion cards hard drives and RAM For example if you replace an array of fans you ne...

Page 157: ...and Line Format Elements below lists the keys and their definitions The basic command line format is frusdr h d dmi fru sdr cfg filename cfg fru file name fru Parsing the command line The FRUSDR load...

Page 158: ...server should be rebooted The system displays the following information if the v option is included in the command line The D FRU command may be followed with up to 16 device addresses These device a...

Page 159: ...mber when the field is a number Each FRU area displayed is headed with the FRU area designated name Each field has a field name header followed by the field in ASCII or as a number The board chassis a...

Page 160: ...utility Configuration file The configuration file is in ASCII text The utility executes commands formed by the strings present in the configuration file These commands cause the utility to run tasks...

Page 161: ...erifies the common header area and checksum from the specified FRU file The internal use area is read out of the specified FRU file and is programmed into the nonvolatile storage The chassis area is r...

Page 162: ...boot to it 4 At the DOS prompt run FWUPDATE EXE 5 The utility displays a menu screen Select Upload Flash 6 The utility asks for a file name Enter the name of the hex file The program loads the file a...

Page 163: ...ty to Change default values Check and or change SCSI device settings that may conflict with those of other devices in the server When this message appears on the monitor Press Ctrl C to run SCSI Utili...

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Page 165: ...uidelines 154 Solving problems 155 Resetting the system 155 Initial system startup 155 Running new application software 156 New problems 157 More problem solving procedures 158 Problems and solutions...

Page 166: ...m to beep or display messages or images on the screen Other viruses are highly destructive and corrupt or erase the contents of files or disks To be safe never assume any virus is harmless Viruses are...

Page 167: ...us program and make it a habit to scan the system regularly Make backup copies of all files and write protect the disks Obtain all software from reputable sources and always scan new software for any...

Page 168: ...llowing guidelines in mind Never remove the system cover while the system is turned on Do not attempt to open the monitor it is extremely dangerous Even if the monitor s power is disconnected stored e...

Page 169: ...are usually caused by incorrect installation or configuration Hardware failure is a less frequent cause Checklist Are all cables correctly connected and secured Are all cables correctly connected and...

Page 170: ...tion Did you press the system power on off switch on the front panel to turn the server on power on light should be lit Are the system power cords properly connected to the system and plugged into a N...

Page 171: ...uipment failure Many situations that are easy to correct however can also cause such problems sometimes the problem stems from changes made to the system such as hardware or software that has been add...

Page 172: ...onitor and keyboard are correctly connected to the system Turn on the video monitor Set its brightness and contrast controls to at least two thirds of their maximum ranges see the documentation suppli...

Page 173: ...ach device is checked its activity light should turn on briefly Check for the following Does the diskette drive activity light turn on briefly If not see Diskette drive activity light does not light o...

Page 174: ...D ROM drive activity light does not light Problems with application software The startup prompt Press F2 key if you want to run Setup does not appear on the screen The bootable CD ROM is not detected...

Page 175: ...ller enabled If you are using an add in video controller you may need to perform some additional checks 1 Verify that the video board is fully seated in the connector and verify that the video monitor...

Page 176: ...ck the following Is AC power available at the wall outlet Are the system power cords properly connected to the system and the wall outlet Did you press the power on off push button switch Is the power...

Page 177: ...tte drive set correctly Is the diskette drive properly configured Check BIOS Setup to verify the correct configuration Is the diskette drive activity light always on If so the signal cable may be plug...

Page 178: ...sult the documentation that came with the network board installed in the server PCI installation tips Some common PCI tips are listed here Reserve interrupts IRQs and or memory addresses specifically...

Page 179: ...e if the problem is with the copy you are using Make sure all cables are installed correctly Verify that the system board jumpers are set correctly See Setting the jumpers on page 174 If other softwar...

Page 180: ...Beep Codes below lists the hex codes and their meanings Port 80h Codes and Beep Codes Port 80 Codes Beep Codes Error Descriptions 02 Verify Real Mode 04 Get processor type 06 Initialize system hardwa...

Page 181: ...cache 3C Configure advanced chipset registers 3D Load alternate registers with CMOS values new 40 Set Initial processor speed new 42 Initialize interrupt vectors 44 Initialize BIOS interrupts 46 2 1 2...

Page 182: ...coprocessor if present 80 Detect and install external RS232 ports 82 Detect and install external parallel ports 85 Initialize PC compatible PnP ISA devices 86 Re initialize on board I O ports 88 Init...

Page 183: ...B4 1 One short beep before boot B5 Display MultiBoot menu B6 Check password optional B8 Clear global descriptor table BC Clear parity checkers BE Clear screen optional BF Check virus and backup remin...

Page 184: ...eyboard Controller Failed 0213 Keyboard locked Unlock key switch 0220 Monitor type does not match CMOS Run SETUP 0230 System RAM Failed at offset 0231 Shadow RAM Failed at offset 0232 Extended RAM Fai...

Page 185: ...failure 8108 Watchdog Timer failed on last boot BSP switched 810A Processor 1 failed initialization on last boot 810B Processor 0 failed initialization on last boot 810C Processor 0 disabled system in...

Page 186: ...172 Gateway ALR 9250R User s Guide 9250R book Page 172 Friday April 9 1999 9 44 AM...

Page 187: ...endix A SystemBoard Jumpers Setting the jumpers 174 Changing a jumper setting 175 CMOS Clear jumper 176 Password Clear jumper 177 Recovery Boot jumper 178 9250R book Page 173 Friday April 9 1999 9 44...

Page 188: ...memory Clear the passwords from CMOS memory Recover from a failed BIOS update One 11 pin connector provides three 3 pin jumper blocks that control the functions identified above The illustration Syste...

Page 189: ...4 6 Move the jumper to the pins specified for the desired setting Jumper Settings Function Pins What it Does at System Reset CMOS clear 1 2 Normal Preserves the contents of the NVRAM 2 3 Forced erase...

Page 190: ...and 2 to pins 2 and 3 the Clear CMOS memory position 3 Reinstall the access cover for your safety using the original screws and connect the power cords to the system 4 Turn the system on Wait for POS...

Page 191: ...umper setting on page 175 2 Move the Password jumper from pins 5 and 6 to pins 6 and 7 3 Reinstall the access cover for your safety using the original screws and connect the power cords to the system...

Page 192: ...starts This takes about three minutes When the recovery process completes the speaker emits two beeps While in recovery mode there is no screen display on the monitor The keyboard is also disabled as...

Page 193: ...and connect the power cords to the system 8 After running the special recovery mode run the BIOS Setup or the SSU to specify a new password See Security menu on page 89 and Security add in on page 11...

Page 194: ...180 Gateway ALR 9250R User s Guide 9250R book Page 180 Friday April 9 1999 9 44 AM...

Page 195: ...iance Statements Acronyms and abbreviations 182 Terms and definitions 186 FCC notice 189 Industry Canada notice 190 CE notice 190 VCCI notice 191 Australia New Zealand notice 191 9250R book Page 181 F...

Page 196: ...OS Basic input output system BIST Basic integrity self test CD Compact disc CD ROM Compact disc read only memory CHS Cylinder head sector CMOS Complementary metal oxide semiconductor CPU Central proce...

Page 197: ...ndustry standard architecture KB Kilobyte LAN Local area network LBA Logical block addressing LED Light emitting diode LVD Low voltage differential MB Megabyte MBE Multiple bit error Mbps Megabits per...

Page 198: ...OM Read only memory rpm Revolutions per minute RTC Real time clock SBE Single bit error SCA Single connector attachment SCI Signal control interrupt SCSI Small computer system interface SDRAM Synchron...

Page 199: ...liance Statements 185 UPS Uninterruptable power supply USB Universal serial bus V Volt VAC Volts alternating current VGA Video graphics array VRM Voltage regulator module W Watt 9250R book Page 185 Fr...

Page 200: ...he computer when it is already turned on Boot disk A disk containing operating system programs required to start your computer A boot disk can be a diskette hard drive or CD Byte The basic unit of mea...

Page 201: ...ocessor when the device needs the processor s services The number of IRQs is limited by industry standards Operating system A program that supervises the computer s operation including handling I O ne...

Page 202: ...asured by the number of pixels the screen can display For example a resolution of 800x600 means that the screen can display 800 pixels in a row and can display 600 rows The more pixels displayed the h...

Page 203: ...oes cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the fol...

Page 204: ...par Industrie Canada Attention Couper le courant avant l entretien CE notice This Information Technology Equipment has been tested and found to comply with the following European directives i EMC Dire...

Page 205: ...e occurs the user may be required to take corrective action Australia New Zealand notice This device has been tested and found to comply with the limits for a Class A digital device pursuant to the Au...

Page 206: ...192 Gateway ALR 9250R User s Guide 9250R book Page 192 Friday April 9 1999 9 44 AM...

Page 207: ...91 Australia New Zealand notice 191 autoswitcher connecting to 14 B backplane RAID cage 71 Base I O Address Setup field diskette controller 87 floppy disk controller 87 parallel port 87 serial port A...

Page 208: ...e field 92 hard drive menu 93 Heads field 83 I O Device Configuration field 84 I O device configuration menu 86 Interrupt field parallel port 87 serial port A 86 serial port B 87 introduction 78 IRQ f...

Page 209: ...88 Sectors field 83 Secure Mode Boot field 90 Secure Mode HotKey Ctrl Alt field 90 Secure Mode Timer field 90 security menu 89 Serial Port A field 86 Serial Port B field 87 Server Management Mode fiel...

Page 210: ...up field 91 clearing administrator password in the SSU 114 user password in the SSU 113 Client Configuration EMP Console 130 closing the system 5 CMOS memory 31 setting defaults 176 COM Port Address E...

Page 211: ...upport 38 removing 45 removing termination card 49 replacing 44 second level cache 39 see also processor slots 39 upgrade kit 44 CPU drawer installing 7 mounting 10 customizing the SSU 107 Cylinders S...

Page 212: ...131 EMP Direct Connect Modem Mode 131 EMP Password 131 EMP Restricted Mode Access 131 Flow Control 131 FRU Viewer 140 FRU Viewer options 141 how it works 127 introduction 126 main menu 133 main windo...

Page 213: ...d replaceable unit see FRU filler panel 67 first level cache 39 Fixed Disk Boot Sector Setup field 89 flash BIOS memory 33 recovering 98 recovery if failed 178 upgrading 95 97 Floppy check Setup field...

Page 214: ...pleting 16 DIMMs 59 DIMMs in sequence 55 expansion card 62 memory module 60 processor 46 51 second processor 48 Intel MP specification 22 41 intelligent chassis management port see ICMB interperiphera...

Page 215: ...cy Diskette B Setup field 82 Load Custom Defaults Setup field 94 Load Setup Defaults Setup field 94 local area network see LAN logical block addressing see LBA low voltage differential see LVD LVD SCS...

Page 216: ...2 Novell NetWare 41 Num Lock Setup field 84 O opening the system removing the covers 2 operating system confirming load 160 operating systems 41 Option ROM Scan Setup field PCI device embedded SCSI 85...

Page 217: ...ht 160 main power connectors 40 Power on off remote server EMP Console 135 power requirements ix power supply dual redundant 23 redundant power 22 27 setting voltage 13 voltage selection 23 preparing...

Page 218: ...system 155 resolution video supported 37 resource configuration add in see RCA resources editing in the SSU 112 modifying in the SSU 112 usage shown in the SSU 112 restarting the system 155 Restreami...

Page 219: ...or data record see SDR sensor data record repository see SDRR serial port 27 Serial Port A Setup field 86 Serial Port B Setup field 87 serial ports 37 server setting up for EMP 130 Setup menu 90 Serve...

Page 220: ...0 DMA Channel parallel port 87 Enable Master PCI device embedded SCSI 85 Enable Master PCI devices 86 Enabled Host Bus Error 91 Exit Discarding Changes 94 Exit Saving Changes 94 Extended RAM Step 88 F...

Page 221: ...a 84 Restreaming Buffer 88 Sectors 83 Secure Mode Boot 90 Secure Mode Hot Key Ctrl Alt 90 Secure Mode Timer 90 Serial Port A 86 Serial Port B 87 Server Management Mode 91 Set Administrator Password 89...

Page 222: ...s appear onscreen 161 PCI installation tips 164 power light does not light 160 problems with applications 165 system cooling fans do not rotate properly 162 troubleshooting 160 specifications memory 2...

Page 223: ...ystem power up 15 system safety while operating 15 System Time Setup field 82 T technical support access to xi temperature monitoring 34 36 term and definitions 186 termination card removing 49 termin...

Page 224: ...4 USB bus speed 38 internal connector 33 port 27 38 Use Multiprocessor Specification Setup field 84 User Password is Setup field 89 using CFG files with the FRU and SDR load utility 146 FRU and SDR lo...

Page 225: ...Index 211 utility 142 when to run the SSU 104 wide SCSI connectors 29 Windows NT 41 wrist strap grounding 2 9250R book Page 211 Friday April 9 1999 9 44 AM...

Page 226: ...212 Gateway ALR 9250R User s Guide 9250R book Page 212 Friday April 9 1999 9 44 AM...

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