282
6 Troubleshooting
021-509
An error occurred while communicating with the EP server.
Switch off the machine power, make sure that the display is blank, and then switch on the
machine power.
If the error still is not resolved, contact our Customer Support Center.
021-510
021-511
021-512
021-513
021-514
This printer has already been specified with the EP server.
Switch off the machine power, make sure that the display is blank, and then switch on the
machine power.
If the error still is not resolved, contact our Customer Support Center.
021-515
021-516
The settings of this printer on the EP server is incorrect.
Switch off the machine power, make sure that the display is blank, and then switch on the
machine power.
If the error still is not resolved, contact our Customer Support Center.
021-517
021-518
021-519
An error occurred while communicating with the EP server.
Wait for a while, then retry the same operation.
If the error still is not resolved, contact our Customer Support Center.
021-520
021-521
021-522
An error occurred while communicating with the EP server.
Check the following:
• The network cable connection on the machine is correct.
• The printer’s settings for the subnet mask, DNS server address, and default gateway are
correct.
If the error still is not resolved, contact our Customer Support Center.
021-523
An error occurred while communicating with the EP server.
Start the SOAP port, switch off the machine power, make sure that the display is blank, and then
switch on the machine power.
If the error still is not resolved, contact our Customer Support Center.
021-524
021-525
021-526
021-527
021-528
An error occurred while communicating with the EP server.
Switch off the machine power, make sure that the display is blank, and then switch on the
machine power.
If the error still is not resolved, contact our Customer Support Center.
021-529
With the settings of software update server, all of the software on this printer are the latest.
If you find any version other than the latest, contact our Customer Support Center.
021-530
021-531
An error occurred while communicating with the software update server.
Wait for a while, then retry the same operation.
If the error still is not resolved, contact our Customer Support Center.
021-532
021-533
021-534
021-535
The software of this printer cannot be updated by the software update server.
Contact our Customer Support Center.
Update the software by using downloading tools.
021-731
Attempted to print a DocuWorks document of which printing is prohibited.
Unable to print color pages when using the EP system, because the color printing function is
disabled with this printer.
Change the printer settings to enable color printing, or insert the unlimited card.
021-732
Unable to use the EP system due to insufficient funds.
Insert the valid card or pay sufficient money.
021-733
Unable to use the EP system because the color printing function is disabled with this printer, or
the maximum allowable number of printable color pages has been reached.
Change the printer settings to enable color printing, or use a different card with number of more
printable pages.
024-700
The watermark function cannot be used because of the hard disk or memory problem.
Switch the power off and then back on again. If this does not resolve the problem, contact our
Customer Support Center or your dealer.
024-702
Paper jam occurred while [When Jam Occurs] is set to [Delete Job].
Remove the jammed paper, and then try printing again
Error Code
Cause/Remedy
