274
6 Troubleshooting
016-556
Connection to the ApeosWare Authentication Management or ApeosWare Authentication Agent
to the database timed out because of an overload.
Because the service is overloaded, wait for a while, and then execute authentication again.
If the error still is not resolved, check the ApeosWare Authentication Management or ApeosWare
Authentication Agent.
Refer to
• ApeosWare Authentication Management Manual or ApeosWare Authentication Agent Manual
016-557
ApeosWare Authentication Management or ApeosWare Authentication Agent internal error
occurred.
Check the ApeosWare Authentication Management or ApeosWare Authentication Agent.
Refer to
• ApeosWare Authentication Management Manual or ApeosWare Authentication Agent Manual
016-558
The machine received an unknown error from the ApeosWare Authentication Management or
ApeosWare Authentication Agent.
Contact our Customer Support Center.
016-559
A remote download parameter error occurred. An invalid value is set for essential system data.
Confirm the settings for essential system data.
016-560
A communications error occurred between the machine and the ApeosWare Authentication
Management or ApeosWare Authentication Agent.
Check whether the network cable is connected properly, and confirm the settings of the
ApeosWare Authentication Management or ApeosWare Authentication Agent. Also, print a
Configuration Report, and if the DNS address of the server is set to “Server Name / IP Address"
for "ApeosWare Authentication Management or ApeosWare Authentication Agent", check
whether DNS is enabled.
When the setting is over, register this machine to the ApeosWare Authentication Management or
ApeosWare Authentication Agent again.
016-562
Multiple entries containing the same smart card information were found in the guest database of
Active Directory or ApeosWare Authentication Management or ApeosWare Authentication Agent.
Correct the guest database entries of Active Directory, ApeosWare Authentication Management
or ApeosWare Authentication Agent so that they do not contain the same smart card information.
016-564
Authentication failure of the Remote Download server.
Confirm the login name and password to access the Remote Download server.
016-569
During communicating with ApeosWare Authentication Management or ApeosWare
Authentication Agent, some error happened such as data failure or no-reply from the server.
Check the state of the server and network, and then restart the server and this machine.
016-598
The size of an e-mail page exceeds the maximum message size because of page splitting.
In the CentreWare Internet Services, select [Properties] > [Network settings] > [Protocol settings]
> [SMTP]. Specify the larger value for [Maximum data size per mail].
Refer to
• CentreWare Internet Services online help
016-700
The process was terminated because the Secure Print or Authentication Print password set with
the print driver has fewer characters than the minimum number of password characters specified
for the printer.
Set the print driver password so it has more characters that the minimum number of password
characters specified for the printer.
016-701
PCL print data cannot be processed because of insufficient memory.
Try to reduce the resolution or not to use 2 Sided Print or Multiple-Up functions, and then print
again.
Refer to
• Print Driver online help
Error Code
Cause/Remedy
