Extreme Networks Summit WM3000 Series, Reference Manual

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Summit WM3000 Series Controller System Reference Guide
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C Troubleshooting Information
This appendix provides basic troubleshooting information and workarounds to known conditions the
user may encounter. Wherever possible, it includes possible suggestions or solutions to resolve the
issues. It is divided into the following section:
●
General Troubleshooting on page 499
●
Troubleshooting SNMP Issues on page 505
●
Security Issues on page 506
General Troubleshooting
This section describes common system issues and what to look for while diagnosing the cause of a
problem.
The following information is included:
●
Wireless Controller Issues
●
Access Point Issues
●
Mobile Unit Issues
●
Miscellaneous Issues
●
System Logging Mechanism
Wireless Controller Issues
This section describes various issues that may occur when working with an Extreme Networks wireless
LAN controller. Possible issues include:
●
Controller Does Not Boot Up
●
Controller Does Not Obtain an IP Address through DHCP
●
Unable to Connect to the Controller using Telnet or SSH
●
Web UI is Sluggish, Does Not Refresh Properly, or Does Not Respond
●
Console Port is Not Responding
Controller Does Not Boot Up
The Extreme Networks wireless LAN controller does not boot up to a username prompt via CLI console
or Telnet.
The table below provides suggestions to troubleshoot this issue.