Ericsson iPECS-100, Feature Description And Operation Manual

Page: 52 / 464

iPECS-LIK
Feature Description & Operation Manual
Issue 6.1
38
2.5.11.5 Group Parameter Control
Description
An ACD Group Supervisor can adjust several of the ACD Group routing parameters, in real-
time. Adjustable parameters are:

Overflow Destination

Overflow Time

Wrap-up Time

ACD Voice Mailbox Password
Operation
Supervisor iPECS Phone
To assign a {GROUP STATUS} button at the Supervisor
[PGM] + {FLEX} +
“576” + “Group Number” +
[SAVE]
To use the Supervisor Status Menu
1. Lift the handset or press the [SPEAKER] button,
2. Press the {GROUP STATUS} button,
[1] ACD STATUS
[2] ACD DATABASE
[3] ACD DUTY
[#] ACD PRINT
3. Dial ACD Dbase Code
“2”,
4. Select database item, scrolling with the [VOL UP] / [VOL DWN] button;
Overflow Destination- station (Net station) (1)/group (2)/system speed dial (3)
Overflow Time- xxx seconds
Wrap-Up Time- xxx seconds
Password- up to 12 digits
5. Enter new data,
6. Press the [SAVE] button.