Ericsson iPECS-100, Feature Description And Operation Manual

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iPECS-LIK
Feature Description & Operation Manual
Issue 6.1
14
4. Dial the Agent ID, the agent is logged into the ACD group.
To Logout of the secondary ACD Group;
1. Lift handset,
2. Dial
“584” the ACD Agent Secondary Logout code.
3. Dial the ACD group number,
4. Dial the Agent ID, the agent is logged out of the ACD Group.
Conditions
1. The system outputs ACD events including Login/Logout messages when Discovery
Manager Print is enabled.
2. The Agent Id can be any 4-digit number (0000-9999). iPECS does not verify the
Agent Id, other than requiring that four digits be entered.
3. Any Agent Id may be used to login except at a Hot Desk station where the user
Authorization code is required.
Programming
NUMBERING PLAN 1 ACD Agent Primary Login code (PGM 109-Btn 5)
2 ACD Agent Primary Logout code (PGM 109-Btn 6)
3 ACD Agent Secondary Login code (PGM 109-Btn 7)
4 ACD Agent Secondary Logout code (PGM 109-Btn 8)
STATION GROUPS 1 ACD Group (PGM 191)
SYSTEM 1 Discovery Manager Print (PGM 160-Btn 13)
2 Application Interface Msg (PGM 161-Btn 18)
Related Features

Station Groups

Hot Desk

Authorization Codes (Password)
Hardware
2.5.1.3 Agent Help Request
Description
Agents request assistance from a Supervisor using the ACD Help Code, default 574. Using
iPECS Phones, agents with the {HELP} button can request assistance without interrupting an
active conversation.
Operation
Agent iPECS Phone
To assign {HELP} buttons:
1. [PGM] + {FLEX} +
“574” + ACD Group Number (optional) +
[SAVE]