Ericsson iPECS-100, Feature Description And Operation Manual

Page: 39 / 464

iPECS-LIK
Feature Description & Operation Manual
Issue 6.1
25
Hardware
2.5.5 Calls-In-Queue Page Alert
Description
The administrator can establish CIQ (Calls-In-Queue) thresholds for each ACD Group so that
an assigned VMIM/VSF announcement plays over a defined Page zone, if the number of calls
in queue equals or exceeds a CIQ threshold. The message, which is recorded by an Attendant,
plays immediately or after a defined delay. The message repeats at assigned intervals until the
number of Calls in Queue falls below the threshold. iPECS allows different treatment and
VMIM/VSF announcements for up to three different Calls-In-Queue thresholds.
Operation
System
When the number of Calls-In-Queue changes, up or down the iPECS;
1. Checks CIQ thresholds,
2. Determines if threshold is reached,
3. Queues announcement for threshold (sets Delay timer),
4. Plays CIQ announcement.
5. Repeats announcement as defined.
System Attendant
To record a CIQ Announcement for an ACD Group;
1. Press the [PGM] button.
2. Dial
“06”, the Message Record code.
3. Dial VSF/VMIM sequence number to select a VSF/VMIM.
4. Dial the VMIM/VSF Announcement number (01-70)
5. Dial language selection (1~3), the current announcement is played followed by the
“Press # to record” prompt.
6. Dial
“#”.
7. After the beep-tone, record message.
8. Press the [SAVE] button to stop recording and save the message.
To delete a recording
1. Press the [PGM] button.
2. Dial
“06”, the Message Record code.
3. Dial VSF/VMIM sequence number to select a VSF/VMIM.
4. Dial the VMIM/VSF Announcement number (01-70)
5. Dial language selection (1~3), the current announcement is played followed by the
“Press # to record” prompt.
6. Press the [SPEED] button during playback to erase message.
Conditions
1. Thresholds are assigned as total Calls-In-Queue to activate a Page alert and are
checked from lowest priority (CIQ #1) to highest priority (CIQ #3). Thus, the