Ericsson iPECS-100, Feature Description And Operation Manual

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iPECS-LIK
Feature Description & Operation Manual
Issue 6.1
36
3 ACD Warning Tone (PGM 191-Btn 12)
Related Features

Station Groups
Hardware

iPECS Phone
2.5.11.4 Group Status Display
Description
An ACD Supervisor may view the status of each of the ACD groups to which the Supervisor is
assigned. The display will give the status of the active ACD group at the time of the request.
The display indicates the following statistics:
Number of calls in Queue
Wait time for the call in queue longest and
Agents in service and available
When a call is queued to the group, the ACD Supervisor is notified, in real-time, by the LED of
the
{GROUP STATUS} button. The {GROUP STATUS} button allows access to the ACD
Group status display or the Group Status code may be used to display the status information.
Operation
Supervisor iPECS Phone
To assign a {GROUP STATUS} button at the Supervisor
1. [PGM] + {FLEX} +
“576” + “Group Number” +
[SAVE]
To display the Group status when the {GROUP STATUS} button is flashing
1. Lift the handset or press the [SPEAKER] button,
2. Dial
“576”, the Group Status display code,
3. Dial
“1” to see the Group Status information,
Or,
1. Press the flashing {GROUP STATUS} button,
2. Dial
“1” to see the Group Status display.
Conditions
1. The Supervisor must be assigned as a Supervisor for the ACD Group and be
logged into the group to access the Group Status display information.
2. The {GROUP MONITOR} button will flash when the count of Calls-in-Queue
reaches to or exceed the programmed
‘Supervisor Call Count’ after programmed
‘Supervisor Timer’.
Programming
NUMBERING PLAN 1 ACD Group Status Code (PGM 107-Btn 7)