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Quadro4Li Manual II: Administrator's Guide

Edition 1, March 2014

SW Release 5.3.61 and higher

Summary of Contents for Quadro4Li

Page 1: ...Quadro4Li Manual II Administrator s Guide Edition 1 March 2014 SW Release 5 3 61 and higher...

Page 2: ...tus 13 General Information 13 Network Status 14 Lines Status 15 Memory Status 18 Hardware Status 18 SIP Registration Status 18 IP Lines Registration Status 19 License Status 19 IP Routing Configuratio...

Page 3: ...ion 81 ISDN Settings 82 Gain Control 87 SIP Tunnel Settings 87 Call Routing 89 Local AAA Table 96 Global Speed Dial Directory 97 Allowed Characters and Wildcards 98 Best Matching Algorithm 99 VoIP Car...

Page 4: ...s 133 Logout 135 Appendix PBX Services for Quadro s Administrator 136 Appendix Extension User s Welcome Page 137 Appendix System Default Values 138 Administrator Settings 138 Extension Settings 142 Ap...

Page 5: ...features and functionality the example screens shown may not appear exactly the same for your particular Quadro IP PBX as they appear in this manual The example screens are for illustrative and expla...

Page 6: ...rnet Uplink Menu PPP PPTP Settings VPN Configuration Dynamic DNS Settings Firewall and NAT Filtering Rules IDS Log Users Menu Extensions Management Receptionist Management Extensions Directory Authori...

Page 7: ...be displayed to enter the modified settings Delete Deletes the selected entry s of a table A warning message will ask for confirmation before deleting an existing entry Select All Selects all table en...

Page 8: ...ro s first startup to make sure that it works properly in its network environment The Wizard allows navigating through the following basic configuration parameters and settings System Configuration se...

Page 9: ...ack has been uploaded and it is used to enable custom language for system voice messages or returning back to the default language English GUI Theme selection used to select the GUI theme style of the...

Page 10: ...you to select the Quadro s WAN interface connection type and its bandwidth settings These settings will make Quadro available to the external network Depending on the Uplink Interface Protocol select...

Page 11: ...net Service Provider requires a specified MAC address for example for authentication This page offers the following components MAC Address Assignment manipulation radio buttons This Device turns to th...

Page 12: ...726 32 G 726 40 G 729a iLBC 13 33 G 722 G 722 1 10 114 66 74 82 90 58 114 82 20 89 41 49 57 65 33 89 57 30 81 33 41 49 57 26 31 81 49 40 76 28 36 44 52 20 76 44 50 74 26 34 42 50 18 74 42 60 72 24 32...

Page 13: ...he Firewall level if it is set to lower than High Fig II 12 Quadro System Security Management page The System Security Diagnostics page allows running the security audit and getting the security repor...

Page 14: ...s all entries of the table Inverse Selection inverses the current selection if no record is selected clicking on inverse selection will check all records Fig II 15 Exceptions for SIP IDS Table Status...

Page 15: ...layed at first After opening the window the tables will serve as a counter and traffic statistics will be updated every minute DNS Server Alternative DNS Server and Default Gateway these display the Q...

Page 16: ...t occurred during a simultaneous packet transmission from both sides To see the Transfer Statistics Diagram Charts select the desired criteria and click Show to generate the corresponding chart and th...

Page 17: ...stination extension and the IP address or a phone number depending on type of call Call Type shows whether the call is Internal or External and whether it is a PSTN call PBX call or IP call Call Start...

Page 18: ...only present when there is more than one ISDN trunks present on the Quadro These checkboxes are used to select the ISDN trunk number s over which the ISDN traffic chart will be built At least one Tru...

Page 19: ...al comments about its state are indicated here Fig II 25 Hardware Status page SIP Registration Status The SIP Registration Status table includes the following information that may be sorted in ascendi...

Page 20: ...s and remote extensions registered on the Quadro as well as all SLA lines registered from each IP phone The table indicates the actual IP addresses of the remote devices the usernames by which the dev...

Page 21: ...new static route can be established Enable Disable is used to activate and deactivate a selected route s At least one route should be selected in order to use these functions otherwise the following e...

Page 22: ...range of the possible peers behind the PPTP L2TP tunnel whereto the IP packets should be routed Fig II 34 Add VPN Route page The Enable and Disable functional buttons are used to activate or to deact...

Page 23: ...ction enables the following fields to be inserted The Server Name requires the IP address or the host name of the remote server Fig II 36 Configuration Management page The Server Port requires the por...

Page 24: ...allows you to limit the settings in the generated legible configuration file to one specific extension For example each of the extensions on the Quadro have own SIP settings or Codecs To download the...

Page 25: ...n the nature of the event success priority 1 color green low importance failure priority 2 color yellow critical failure priority 3 color red The table shows the Status of the event new or read as wel...

Page 26: ...shown here if more than one event has been selected for the action assignment Action offers radio buttons to choose one of the actions to notify the Quadro administrator when an event s takes place T...

Page 27: ...e international time and date servers Time is used to set the local time hour minute Date is used to set the date month day year Timezone provides a selection of world time zones and is used to select...

Page 28: ...field requires an active email address where a carbon copy CC of the system emails will be delivered The server requires a secure connection SSL must be selected if the specified SMTP server requires...

Page 29: ...xt field requires the parameters to be submitted to the resource address The value of this field represents a string with tokens separated by percent symbols inside Each token indicates a value of the...

Page 30: ...are Update link leads you to the page where the automatic update of the Quadro s firmware software image can be configured Next will move you to the second page of Firmware Update where the image file...

Page 31: ...ty of automatic firmware update as well as server configuration are described in the Automatic Firmware Update document which you can find at the Epygi Web support portal This page consists of the fol...

Page 32: ...IP frame is received by the first router its IP address will be returned in its acknowledgement The second frame delivers the IP address of the second router and so on and so forth The results of Tra...

Page 33: ...ing application for successful SNMP management Fig II 53 Global SNMP Settings page The Service Restart button restarts the SNMP sub system on the Quadro Restarting the SNMP sub system is recommended i...

Page 34: ...adjust where system logging settings view system logs directly in your browser or download them locally to your PC The System Logs page consists of three sub pages The System Logs Settings page is use...

Page 35: ...emote Logs Settings page In the View System Logs page you may view the generated logs on the Quadro System logs are useful to determine any king of problems on the Quadro as well as to monitor the use...

Page 36: ...nge to Reboot needed Reboot the Quadro and the feature will receive the status Activated To receive a Feature Key register the Quadro device and send a corresponding request to Epygi s Technical Suppo...

Page 37: ...its or denies the access to certain Web GUI configuration pages and creates multilevel user management of the Quadro The feature is useful to the ISPs in order to set the restrictions for certain cust...

Page 38: ...Password text field requires a new password for the Administrator Reentering the new password in the Confirm New Password text field will confirm the new password The New Password field is checked aga...

Page 39: ...hts page Grant Access Deny Access functional buttons are used to grant or deny access to certain GUI page s for the selected user When access to a certain GUI page is denied for a user the You are not...

Page 40: ...xtensions The length of the extension can be 2 3 or 4 The Extension Prefix text field is used to define a prefix with which all existing extensions on the Quadro as well as to any newly created extens...

Page 41: ...selected from the Voice Mail page For example for the same amount of marked out user space selection of the G726 voice recording codec will provide more space for voice mails and user defined voice gr...

Page 42: ...To enable the lines install a feature key from the Features page Reset SIP Settings functional button is used to reset all SIP settings of the selected extension s to the default values including all...

Page 43: ...mailbox of the extension If the memory required for these voice mails exceeds the size entered the system will suggest either to remove all voice messages from the extension s voice mailbox or to sele...

Page 44: ...ady exists in the table selecting Save will cause the error Caller address already exists Wildcard is allowed in this field Fig II 78 Watch Access List page Fig II 79 Watch Access List Add Entry page...

Page 45: ...rimary SIP server recovers SIP packets will resume being sent to it The RTP Priority Level drop down list is used to select the priority low medium or high of the RTP packets sent from a corresponding...

Page 46: ...isconnected Please Note By configuring Call Queue size Call Forwarding if Busy and Voice Mail telephony services will not take effect on the corresponding extension until the call queue is not filled...

Page 47: ...on can be specified Upload new call queue message allows updating the active call queue message played when a caller is being held in the queue downloading it to the PC or restoring the default one Th...

Page 48: ...res the SIP URI of the MS Exchange Server When extension accesses his mailbox by dialing 0 the call will be redirected to the voice mailbox on the MS Exchange Server o UM Extension text field requires...

Page 49: ...ng extension The Go to Codec Settings link is used to make a quick jump to the Codec Settings page of the corresponding extension Pickup Group Extension Settings Pickup Group Access List The Pickup Gr...

Page 50: ...n If the input is not corresponding to the one in the Extension Password field the Incorrect Password confirm error message will appear The Edit Pickup Group link leads to the page where a list of mon...

Page 51: ...to recognize the caller Usually the display name appears on the called party s phone display whenever a call is performed or a voice mail is sent Password requires a password for the new extension Th...

Page 52: ...be added to the list This page consists of the following components Call Type lists the available call types PBX local calls from Quadro s extensions SIP calls through a SIP server PSTN calls from glo...

Page 53: ...hang up Attention Call paging will not work if the called extension is in call When caller not listed in the Access List calls the Paging Group extension password authorization using the password of...

Page 54: ...for Paging Group The Address text field is used to define the address to be included in the Access List table The value in this field is strictly dependent on the Call Type defined in the same named...

Page 55: ...tion Recurring Attendant Prompt Repetition Count text field indicates the number of Recurring Attendant Prompts to be consecutively played to the caller with no action from his her side When the Recur...

Page 56: ...d Remove Ringing Announcement links appear only if a file has been uploaded previously The Download Ringing Announcement link is used to download the announcement file to the PC and opens the file cho...

Page 57: ...eriod in seconds between consecutively played Recurring messages Browse opens the file chooser window to browse for a new custom welcome or recurring message file Press the Save button to submit the c...

Page 58: ...t menu Go to the following menu will go to the specified submenu and take actions defined in that submenu The drop down list allows the selection of a previously created submenu or to create a new sub...

Page 59: ...all entries of the table Inverse Selection inverses the current selection if no record is selected clicking on inverse selection will check all records Fig II 104 Create scenario Submenus page Fig II...

Page 60: ...cking played when the extension dials a blocked destination Call Queue Welcome Message played when a caller joins the extension s call queue Call Queue Message played when a caller is being held in th...

Page 61: ...must be attached to the line When attempting to delete the last codec the At least one codec should stay in the codec list error message will appear Enable Disable functional button is used to enable...

Page 62: ...reviously added to the Park Access List for at least one of the available Call Park extension on the Quadro should dial the appropriate digit combination see Feature Codes in Manual III Extension User...

Page 63: ...nce value is greater than 1 If the call ringing in the background isn t answered it will be transferred to the user s voice mailbox or if no answer forwarding is enabled it will be forwarded to the co...

Page 64: ...incoming calls will be stored in the queue specific for each company line The Receptionist Management page allows you to configure IP phones to be used as a receptionist on the Quadro This page contai...

Page 65: ...f the wizard is skipped for QCM Phone Model selection The content of this page depends on the configuration made on the first page of the Receptionist Phone Configuration Wizard The Receptionist Phone...

Page 66: ...this page contains a Reboot IP Phone now checkbox which should be selected if you wish to have your IP phone rebooted once the corresponding receptionist is created Reboot is needed for a proper func...

Page 67: ...well as SIP and Speed Calling Settings will be used automatically for the trusted caller access of the Quadro Auto Attendant A direct connection to the Call Relay menu can be optionally provided The...

Page 68: ...if required and define a Call Back Destination in the same named field 7 Fill in an optional Description in the appropriate field if required 8 Press Save to submit the settings To Delete an Authoriz...

Page 69: ...he incoming call the PSTN caller will be reconnected to the Quadro s Auto Attendant Non Permanent Call Back configuration service allows the trusted caller to organize one time Call Back to the define...

Page 70: ...ntries to be displayed in the corresponding Call Statistics tables If the record numbers exceed the numbers specified in these drop down lists the oldest record will be removed The Download All Call S...

Page 71: ...following group of manipulation radio buttons allows you to select whether the call statistics files will be delivered by email or stored in some location on the server The Send via Email radio butto...

Page 72: ...e close call reason appears to provide more information about the call termination reason which can be a network problem termination by one of the call parties voice mail service activation etc Clicki...

Page 73: ...jitter is an estimate of the statistical variance of the RTP data packet inter arrival time measured in timestamp units Fig II 126 RTP Statistics page The inter arrival jitter is defined to be the me...

Page 74: ...Datagram Protocol receive port number By default 5060 is selected and used The SIP UDP port cannot be in the selected RTP RTCP port range for IP lines see RTP Settings otherwise the Mapped port for SI...

Page 75: ...ficate page is used to define generate and install a new CA root certificate for SIP TLS traffic All fields in this page require root certificate specific information The General Certificate and Insta...

Page 76: ...an the minimum port the error message Min port number should be less than max port number will appear if this condition is not met The port range must consist of digits only otherwise the error Incorr...

Page 77: ...y define the mapped settings for the SIP UDP traffic over NAT Mapped Host requires the IP address of the mapped host for SIP UDP traffic over NAT Mapped Port requires the port number on the mapped hos...

Page 78: ...excluded from NAT traversal settings by being listed in this table Otherwise a malfunction may occur in SIP operations The NAT Exclusion Table page offers the following input options Each record in th...

Page 79: ...abling the Enable PnP to IP lines checkbox Enable Firmware Version Control checkbox is used to control the firmware version running on the SIP Phone attached to the Quadro This service also allows you...

Page 80: ...icate generated by the Quadro For automatic SIP phone configuration the SIP phone should be reset rebooted The appropriate configuration will then be automatically downloaded from Quadro to the SIP Ph...

Page 81: ...ation settings that are uploaded to the IP phone once it is registered on the Quadro With the custom templates the most popular configuration settings may be adjusted accordingly The saved custom temp...

Page 82: ...is enabled the phone will indicate missed calls and changing dialog states using the message LED Dialtone during Hold when this option is enabled and the call is held the caller gets dial tone Otherw...

Page 83: ...guration changes on this page in order to make the new configuration effective on the IP phone ISDN Settings The Integrated Services Digital Network ISDN is distinguished by digital telephony and data...

Page 84: ...election Quadro sets the TEI to manually mode assigning the default value of 0 If needed that value can be changed later in the Advanced Settings page of ISDN Wizard Fig II 147 ISDN Wizard ISDN Settin...

Page 85: ...this checkbox is disabled the source caller information will be forwarded to the CO Fig II 149 ISDN Wizard Routing Settings Select the Advanced Settings checkbox if you wish to adjust trunk L2 and L3...

Page 86: ...ed with a TEI Address text field that requires the channel number digit values from 0 to 63 for connection establishment between the CO and the ISDN client Channel Selection is used to select between...

Page 87: ...and will not response with STATUS message When this checkbox is disabled Quadro will response with STATUS message on empty Channel Identification information element The B1 Channel and B2 Channel che...

Page 88: ...one speaker volume upon playing voice mails or system messages The Gain Control page consists of the Transmit Gain and Receive Gain drop down lists for each line They contain the allowed gain values w...

Page 89: ...me text field requires the authentication user name The field in front of this text field displays the default non editable prefix for SIP tunnels SIPTunnel_ The Password text field requires the authe...

Page 90: ...istration on the master s device Call Routing The Call Routing service simplifies the calling procedure for Quadro users i e different types of calls internal SIP PSTN or IP PSTN can be placed in the...

Page 91: ...isplays the current state of the routes enabled disabled Add starts the Call Routing Wizard where a new routing pattern may be defined The Call Routing Wizard is divided into several pages Page 1 disp...

Page 92: ...s to take place and to define pattern date time rules When this checkbox is enabled the Call Routing Wizard page will be displayed The Set Overall Calling Time Limit checkbox selection allows the tota...

Page 93: ...logon to the public SIP server with the same username at the same time The Allowed Call Count text field that allows you to limit the number of multiple logons to the public SIP server The field requ...

Page 94: ...le for PBX SIP SIP Tunnel and IP PSTN call types and indicates cases when the dialed number is wrong Network Failure available for SIP SIP Tunnel and IP PSTN call types and indicates cases when system...

Page 95: ...ed on the called destination s phone otherwise the name inserted here will appear on the phone This field is not available for PBX Voicemail call type routing rules The Remove Display Name checkbox is...

Page 96: ...Edit Entry page o The Renewal Amount text field requires the renewal amount in minutes to be added to the Available Calls Duration when the expiration date of the Available Calls Duration is reached...

Page 97: ...ew routing entry completely by duplicating an existing entry with different settings To use the Duplicate button only one record may be selected otherwise the error message One row should be selected...

Page 98: ...he Expires in checkbox is used to enable the Expiration Date and Time feature The Description text field requires an optional description about the calling party Edit opens the Edit Entry page to modi...

Page 99: ...hould be defined 23 If the Set Tracing Debug Options on This Rule checkbox has been selected on the first page pressing Next will open the Tracing Debug Options page where the tracing debug options sh...

Page 100: ...If several patterns have been found to match the number the Quadro uses the Best Matching Algorithm to prioritize the matching patterns Once the patterns are prioritized the pattern with the highest p...

Page 101: ...e list is split into two groups separating the patterns with from those without Criterion 1 The patterns with form a group with a lower priority and are pushed back to the end of the list Criterion 1...

Page 102: ...users only which means only PBX users can make calls to the corresponding VoIP carrier Additionally a virtual extension automatically generated in Extensions Management will be registered on the defin...

Page 103: ...imary SIP server recovers SIP packets will continue to be sent to the server A group of Host address and Port text fields respectively require the host address IP address or the host name the port num...

Page 104: ...Transactions between the client and the RADIUS server are authenticated through the use of a shared Secret Key which is never sent over the network In addition user passwords are encrypted when sent...

Page 105: ...the RADIUS Server of the destination Quadro If these fields are left empty the original authentication settings that users enter for authentication will be used 3 Accounting Settings The Username fie...

Page 106: ...ction checkbox is used enable a secure encrypted connection between the call controlling application and the Quadro Fig II 177 3PCC Settings page Please Note For successful connection this option shou...

Page 107: ...me PSTN line or SIP network can be configured on the different programmable keys for different IP phones When the incoming call comes to an SLA line from PSTN or SIP user all IP phones that use the Ke...

Page 108: ...fine a SIP server and SIP registration parameters The following parameters are required for this selection Username the registration username on the SIP server Password the registration password on th...

Page 109: ...bled The table displayed in each page of Call Forwarding configuration lists the destinations where incoming calls addressed to the corresponding SLA line will be forwarded Enable Disable functional b...

Page 110: ...ted by the system administrator Therefore if you are experiencing problems with using the RTP channels as hold music or no RTP channels are available to select on this page turn to your system adminis...

Page 111: ...to deny the right to make international calls but allow them to make local and long distance calls and for another group of PBX extensions give a permission to make international calls only Class of...

Page 112: ...le Inverse Selection inverses the current selection if no records are selected clicking on inverse selection will select all records Fig II 186 Class of Services page The Go to Extensions Management l...

Page 113: ...require the IP address of the PPTP server The Encryption drop down list is only enabled when Quadro is running with the PPTP interface and it is used to select the encryption for the traffic over the...

Page 114: ...te Network is established to connect two local networks intranets securely over the Internet securely The VPN routers manage authentication between servers and clients and handle data encryption for t...

Page 115: ...age provides an overview of all existing IPSec connections characterized by their Connection Name the Remote Gateway the IP address or the hostname of the IPSec connection partner the State of the IPS...

Page 116: ...not included This includes management access The checkbox is disabled when Quadro NAT Internet Peer or Quadro Internet NAT Peer the is selected from the VPN Network Topology drop down list on the fir...

Page 117: ...et or the RSA public key to secure your IPSec Connection The functionality of Perfect Forward Secrecy PFS can be added to both Following ways of automatic keying are available Shared Secret is a type...

Page 118: ...e PPTP packets running over IP PPTP is based on point to point protocol PPP and the Generic Routing Encapsulation GRE protocol Encryption is performed by Microsoft s Point to Point Encryption MPPE whi...

Page 119: ...2TP Connection Wizard Page 1 consists of the following components Connection Name text field requires a connection identification name The name of the connection cannot start with a digit symbol howev...

Page 120: ...The first address specified in the PPTP Subnet will be assigned to the PPTP server others will be assigned to the clients The PPTP server subnet should be different from the L2TP server subnet otherwi...

Page 121: ...ar Normally whenever you set up a connection to the Internet the DynDNS is updated at least once in the period indicated in this field The Use predefined service radio button leads to the manual confi...

Page 122: ...ended if the device is already located behind another firewall or if every filter has been configured correctly Medium Security Traffic originating from the LAN side may pass and traffic from the WAN...

Page 123: ...ach your network and vice versa It is an exception to other rules and only all services may be allowed for a single host Restricted IPSec Generally hosts in a VPN are allowed to have access to any ser...

Page 124: ...will be named corresponding to the selected filter 3 Select a service name from the Service list to configure a rule for it If the list has a default value do not change the default values 4 Select a...

Page 125: ...The IP Pool table is the list of all added groups and the members assigned to these groups If a group is empty EMPTY will be indicated in the Members column If hidden the group members will still rem...

Page 126: ...ill appear in the browser window 3 Define a group name in the Group Name text field and fill in the Group Description if needed 4 To add a group with the given parameters press Save 5 Open the IP Pool...

Page 127: ...S entries and descriptions referring to them The table provides a status row that has the value New if the entry is still unread or it is empty if the entry has already been read Mark All as Read mark...

Page 128: ...ns the correct IP address to the requested domain name so that any device in the LAN can be accessed by its hostname or alternative alias name The DNS Server Settings page is used to configure DNS ser...

Page 129: ...ttings will keep their IP addresses received from the DHCP server of the Quadro The IP phones that are configured manually should be added to the Special Devices table to keep their IP addressed Fig I...

Page 130: ...hones only The Ping Check checkbox enables checking the availability of an IP address on the network before providing it to a client If this checkbox is selected the Quadro will first ping an IP addre...

Page 131: ...VLAN Settings page see below and the corresponding parameters VLAN ID IP Address Range and WINS Server This page contains the following components Enable DHCP Server checkbox activates the DHCP serve...

Page 132: ...pport Center It provides several links offering the following registration options Register now leads to the Epygi Technical Support System Registration page and requires customer s information to sub...

Page 133: ...pages see the Incoming Call Blocking and Outgoing Call Blocking chapters of the Extensions Users Guide Manual III The Call Blocking pages accessed from the Caller ID Based Services table by clicking...

Page 134: ...This voice mail profile can be saved as ForPSTN and its name should be defined in the routing rule responsible for incoming PSTN calls distribution In parallel to this voice mail profile there can be...

Page 135: ...Mail Profiles Edit Entry page Remove Fax On Send removes the fax attachment from the user mailbox after sending it to the email recipient s Attention The e mail can only handle up to 3 minutes long vo...

Page 136: ...n uploaded previously The link is used to download the audio file to the PC and opens the file chooser window where the saving location can be specified The ZeroOut voice mail feature allows a caller...

Page 137: ...s the following sub menus and the management keys Administrator s Login Auto Attendant Greeting Auto Attendant Menu Message Universal Extension Messages Greeting Message Incoming Blocking Message Outg...

Page 138: ...following information is helpful PHONES Your extension number is extension number and your password is password optional Remember to type the Auto Attendant number when you pick up your phone receive...

Page 139: ...nable SIP IDS enabled Add the IP address into the Blocked IP list in Firewall enabled Discard SIP messages from IP address enabled IP Routing Configuration No Routes Configuration Management Automatic...

Page 140: ...Registration username and password automatically generated SIP server empty SIP Server port 5060 SIP Server Registration disabled Extension Settings SIP Advanced Authentication User Name undefined Se...

Page 141: ...S Port empty Realm quadro DNS Server for SIP default SIP timers RFC 3261 RTP Settings Properties for all Codecs except iLBC G 722 G 722 1 and TDVC Packetization 20ms Silence Suppression yes iLBC prope...

Page 142: ...eceived from VM_DISPNAME VM_USERNAME FAX to E mail format TIFF Tag Image File Format Dial Timeouts 4 seconds 3PCC Settings Secure Connection disabled Request Timeout 10 Feature Key added WAN port not...

Page 143: ...ve Voice Mail On Send disabled Fax Send notification with attachment Remove Fax On Send disabled Automatic Fax Receiving Mode disabled Send new voice message notifications via SMS disabled Send new vo...

Page 144: ...t the same time transfer the documentation to the acquirer Also you cannot sell your license rights in the Licensed Materials to another party unless that party also agrees to the terms and conditions...

Page 145: ...lete and exclusive agreement between you and the Licensor and supersede any proposal or prior agreement or license oral or written and any other communications related to the subject matter hereof If...

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