Embedded Solutions
Page 68 of 71
Warranty and Repair
Please refer to the warranty page on our website for the current warranty offered and
options.
http://www.dyneng.com/warranty.html
Service Policy
Before returning a product for repair, verify as well as possible that the suspected unit is
at fault. Then call the Customer Service Department for a RETURN MATERIAL
AUTHORIZATION (RMA) number. Carefully package the unit, in the original shipping
carton if this is available, and ship prepaid and insured with the RMA number clearly
written on the outside of the package. Include a return address and the telephone
number of a technical contact. For out-of-warranty repairs, a purchase order for repair
charges must accompany the return. Dynamic Engineering will not be responsible for
damages due to improper packaging of returned items. For service on Dynamic
Engineering Products not purchased directly from Dynamic Engineering contact your
reseller. Products returned to Dynamic Engineering for repair by other than the original
customer will be treated as out-of-warranty.
Out of Warranty Repairs
Out of warranty repairs will be billed on a material and labor basis. Customer approval
will be obtained before repairing any item if the repair charges will exceed one half of
the quantity one list price for that unit. Return transportation and insurance will be billed
as part of the repair and is in addition to the minimum charge.
For Service Contact:
Customer Service Department
Dynamic Engineering
150 DuBois, Suite C
Santa Cruz, CA 95060
(831) 457-8891 - Fax (831) 457-4793
