Troubleshoot your XBee Industrial
Gateway
Cannot connect to DNS server to resolve the Remote Manager server
address
Digi XBee Industrial Gateway
153
Cannot connect to DNS server to resolve the Remote Manager
server address
XBee Industrial Gateway requires a DNS server to resolve the Remote Manager server IP address.
Normally the device receives the DNS server information automatically from the DHCP server on your
Internet router, but if your router does not provide the information, you may need to set it manually.
When this error occurs, the system log will display the following message:
Error resolving 'fully qualified domain name': No address associated with
nodename (EAI_NODATA)
The device usually gets the DNS server from the DHCP server. If a DNS server is not supplied from
your DHCP server, usually because it is not configured to supply it, XBee Industrial Gateway uses the
default Google Public DNS server (address 8.8.8.8). If use of this default DNS server is not desired, you
can manually configure a DNS server using the XBee Industrial Gateway web interface or RCI
configuration interface.
It is most effective to fix the DHCP server to provide the correct networking parameters to the device.
Otherwise, you can manually set the device's network configuration. To set the DNS server manually,
go to
. Contact your network administrator or ISP to get the DNS server
information.
Need more help?
Digi Technical Support
: Digi offers multiple technical support plans and service packages to help our
customers get the most out of their Digi product. For information on Technical Support plans and
pricing, contact us at +1 952.912.3444 or visit us at
.
Please provide the following information when you contact Digi Technical Support:
Issue Type
Information to send
All
The Event Log (
eventlog.txt
). In the web interface, go to
Administration
>
System Log
and click
Save All
. The eventlog.txt will be saved in the
/WEB/logging
directory.
Screen capture of the device's Home page, for basic information about the
device.
Remote Manager
connectivity
Screen captures of the device's
Configuration > Ethernet Network
and
Configuration > Device Cloud Connectivity
pages.
Cellular issues
Screen captures of the device's
Configuration > Mobile Connectivity
and
Administration > Mobile Status
pages.
XBee
Screen captures of the device's
Administration > XBee Firmware Update
and
Administration > Mobile Status
pages.
