Troubleshoot your XBee Industrial Gateway
This section covers common issues and troubleshooting information for your XBee Industrial Gateway.
XBee Industrial Gateway system log
The
System Message Log File Browser
is a diagnostic tool that allows you to view entries in a system
log file. The default log that appears in the System Message Log File Browser is
eventlog.txt
. This file
is the primary message log for informational notices.
Logging is always enabled and is not user-configurable. When the Digi device operates in an
unexpected manner, you can send the log entries to Digi for analysis by Technical Support and
Engineers. The event log cannot be turned off, so that Digi receives an accurate view of all aspects of
the operation of the device.
For information about how to access the
System Message Log File Browser
, see
XBee Industrial Gateway log files and contents
By default, logging on XBee Industrial Gateway is always enabled and is not user-configurable. When a
Digi device operates in an unexpected manner, you can send the log entries to Digi for analysis by
Technical Support and Engineers. The event log cannot be turned off, so that Digi receives an accurate
view of all aspects of the operation of the device.
The
Message Filters for Displayed Log File
section on the
System Message Log File Browser
page
in the web interface displays available message filters for each log file type. These message filters
allow Digi Technical Support to quickly find areas of interest in the log file when working with
customers on troubleshooting issues.
Use the available XBee Industrial Gateway system log files to debugging specific parts of the system.
These log files have a fixed size and roll over when they reach their maximum size. When the file rolls
over, a single secondary file is created with the extension
.0
. For example, when
eventlog.txt
rolls
over, the older data will be stored in
eventlog.txt.0
. When both files reach their maximum size, the
older file will be overwritten. Also note that many of the log files are stored in persistent memory
(flash) and will contain data from multiple boots. The only exception is xbee.log, which is stored in a
RAM disk.
Log File
Contents
eventlog.txt
eventlog.txt.0
High-level system messages.
For more information, see
XBee Industrial Gateway system log
Digi XBee Industrial Gateway
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