203
6. Troubleshooting
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem.
Condition
Suggested solutions
Light or faded print
•
If a vertical white streak or faded area appears on the page, the toner supply is low. Install a new toner cartridge (see "Replacing the
toner cartridge" on page 66).
•
The paper may not meet paper specifications; for example, the paper may be too moist or rough.
•
If the entire page is light, the print resolution setting is too low or the toner save mode is on. Adjust the print resolution and turn
the toner save mode off. See the help screen of the printer driver.
•
A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning. Clean the inside of your machine
(see "Cleaning the machine" on page 69).
•
The surface of the LSU part inside the machine may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page
69). If these steps do not correct the problem, contact a service representative.
The top half of the paper is
printed lighter than the rest of
the paper
The toner might not adhere properly to this type of paper.
•
Change the printer option and try again. Go to
Printing Preferences
, click the
Paper
tab, and set the paper type to
Recycled
(see
"Opening printing preferences" on page 47).
Summary of Contents for B1265DNF
Page 20: ...20 1 Introduction Turning on the machine Connect the machine to the electricity supply first ...
Page 35: ...Media and tray 35 2 Menu overview and basic setup ...
Page 77: ...Clearing original document jams 77 4 Troubleshooting 1 Original paper jam in front of scanner ...
Page 78: ...Clearing original document jams 78 4 Troubleshooting 2 Original paper jam inside of scanner ...
Page 81: ...Clearing paper jams 81 4 Troubleshooting 5 In the manual tray ...
Page 83: ...Clearing paper jams 83 4 Troubleshooting 7 In the exit area ...
Page 84: ...Clearing paper jams 84 4 Troubleshooting 8 In the duplex unit area 1 2 1 2 ...